---
title: 'Customer Service Representative at UMI Stone/Opustone'
canonical: 'https://feeny.ai/job/customer-service-representative-umi-stone-opustone-naples-xqtsavpd87n4'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Representative at UMI Stone/Opustone

- **Company:** UMI Stone/Opustone
- **Location:** Naples, FL
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/umistone/jobs/5225310008

## Job description

## OVERVIEW

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.

## JOB RESPONSIBILITIES:

- Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide clerical and administrative support as necessary.
- Provide showroom support by assisting with customer selection as necessary.

## ACCOUNTABILITIES AND PERFORMANCE MEASURES:

- Time Management, Customer Engagement, Attention to Detail, Well Organized

## WORK ENVIRONMENT

Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.

## REQUIREMENTS/EDUCATION AND EXPERIENCE:

- High school Diploma/GED
- Bilingual preferable
- Ability to type 30-35 words per minute
- Computer skills: Microsoft Office, Outlook

## PERSONAL ATTRIBUTES:

- Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
- Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
- Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

## BENEFITS

Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance

EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

## PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

## POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

## OTHER DUTIES

Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

## PRIVACY NOTICE

We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

## About UMI Stone/Opustone

## Company Overview
- **One-liner**: UMI Stone is a premier wholesale distributor and importer of natural stone, quartz, porcelain, recycled glass surfaces and sinks for residential and commercial projects.
- **Entity Type**: Private (owned by Construction Resources LLC; acquired in 2019)
- **Headquarters**: Naples, Florida, United States
- **Founded**: 2002
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Building materials / stone surfaces distribution
- **Target Customers**: B2B (fabricators, interior designers, architects, contractors) and B2C (homeowners)
- **Mission / Purpose**: “Sourcing the finest stone surfaces from around the globe” and being the trusted partner for all stone surface needs, whether residential renovations or large-scale commercial projects.

## Products & Services
- **Natural Stone**: Timeless, unique slabs sourced from quarries worldwide.
- **Quartz**: Low-maintenance luxury surfaces combining design and durability.
- **Porcelain**: High-performance porcelain slabs for architecture and design.
- **Recycled Glass**: Durable, beautifully colored glass slabs made from recycled materials.
- **PreciousStone**: Curated collection of amethyst, quartz, jasper, and agate slabs.
- **Sinks**: TopZero seamless, rimless undermount stainless steel sinks.
- **Design Centers**: State-of-the-art showrooms where customers can view and compare materials with expert guidance.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Annual Revenue**: USD $51.4 million (LinkedIn estimate)
- **Total Employees**: ~86 (18.8% growth year-over-year; 64% in the US, plus a presence in Brazil)
- **Notable Investors / Parent**: Construction Resources LLC (acquired UMI Stone in June 2019)
- **Growth Signals**:
  - Over one million square feet of stone surfaces in inventory.
  - 8 design centers across the East Coast (including Atlanta, Tampa, Brooklyn, etc.).
  - Summer 2024: rebranded 10 European and Marva branches to UMI, expanding beyond the Southeast.
  - Active hiring with 28 open positions across multiple locations.

## Competitive Advantages
- **Two decades** of sourcing expertise and relationships with quarries worldwide.
- **Curated, high-quality selection** – each slab meets stringent beauty and durability standards.
- **Exceptional customer service** with knowledgeable sales representatives providing hands‑on guidance.
- **Part of the Construction Resources family**, giving scale and access to wider building industry resources.
- **24/7 online appointment booking** and a strong network of design centers for real‑world material comparisons.

## Strategic Focus
- Continue **geographic expansion** beyond the Southeast US, leveraging the European/Marva rebranding.
- Maintain **operational excellence** and efficiency to support rapid growth.
- **Stay ahead of industry trends** by expanding product offerings and sourcing the latest sought‑after materials.
- Grow sales across both residential and large‑scale commercial segments.

## Why Work Here
- **Growing company** – 18.8% employee growth year‑over‑year and a clear expansion trajectory.
- **Collaborative culture** – the company values unique skills and perspectives, fosters an inclusive environment.
- **Variety of roles** – from sales and account management to warehouse, driver, merchandising, and branch management.
- **Locations across East Coast** – multiple design centers and warehouses (NY, FL, NJ, VA, MA, etc.).
- **Part of a larger building‑industry group** (Construction Resources), offering stability and broader career paths.
- Office/warehouse roles are on‑site; no explicit remote/hybrid policy mentioned.

## Sources
1. [umistone.com/about](https://umistone.com/about/) – Company about page and mission
2. [umistone.com](https://umistone.com/) – Product overview and design center information
3. [greenhouse.io (UMI Stone jobs)](http://job-boards.greenhouse.io/umistone) – 28 open positions
4. [umistone.com/join-our-team](https://umistone.com/about/join-our-team/) – Careers overview and culture
5. [linkedin.com/company/umithesource](https://www.linkedin.com/company/umithesource) – Headcount, revenue, founding year, parent company, growth statistics

## Other roles at UMI Stone/Opustone

- [CDL Driver](https://feeny.ai/job/cdl-driver-umi-stone-opustone-jacksonville-547yz7yz5yw6) — Jacksonville, FL
- [Merchandiser](https://feeny.ai/job/merchandiser-umi-stone-opustone-beltsville-a47pbw8kdb8w) — Beltsville, MD
- [Warehouse Associate](https://feeny.ai/job/warehouse-associate-umi-stone-opustone-woodbury-6519j9r0mdd6) — Woodbury, NY
- [CDL Driver](https://feeny.ai/job/cdl-driver-umi-stone-opustone-beltsville-m6frjycg4gfj) — Beltsville, MD
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-umi-stone-opustone-sarasota-sfqesxf25pbp) — Sarasota, FL
- [CDL Driver](https://feeny.ai/job/cdl-driver-umi-stone-opustone-mableton-ycg3yds5njr2) — Mableton, GA
- [Customer Service Representative](https://feeny.ai/job/customer-service-representative-umi-stone-opustone-boynton-beach-z1p5kspvc2at) — Boynton Beach, FL
- [Branch Manager](https://feeny.ai/job/branch-manager-umi-stone-opustone-orlando-yx0y2e4x04fv) — Orlando, FL
- [Showroom Manager](https://feeny.ai/job/showroom-manager-umi-stone-opustone-naples-kd25yrk9vjpg) — Naples, FL
- [Material Handler](https://feeny.ai/job/material-handler-umi-stone-opustone-wrentham-2d891gnnq737) — Wrentham, MA