---
title: 'Customer Service Representative at unybrands'
canonical: 'https://feeny.ai/job/customer-service-representative-unybrands-venezuela-wkwdd961f312'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Service Representative at unybrands

- **Company:** unybrands
- **Location:** Venezuela
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/unybrands/jobs/6146063004

## Job description

Founded in 2020, unybrands is the next-generation brand accelerator platform built to acquire, integrate, and scale digital-first consumer brands. Headquartered in Miami, with offices in New York, London, Berlin, and Shenzhen, our 240+ team brings deep expertise across e-commerce, brand management, consumer retail, operational scaling, and M&A.

Since inception, we have acquired 30+ brands across Pet Care, Personal Care, Home Care, Supplements, Baby & Juvenile, Garden & Outdoor, Sports & Fitness, and Home & Lifestyle — completing 20+ acquisitions and delivering 16 consecutive quarters of like-for-like organic growth post-integration.

Our competitive advantage lies in a fully integrated operating system purpose-built to transform digital brands into omni-channel category leaders. Powered by a proprietary technology stack built on NetSuite ERP with 200+ data integrations, our platform enables brands to thrive across marketplaces, direct-to-consumer channels, and brick-and-mortar retail.

We focus on acquiring digital-first brands within carefully selected verticals, then applying tailored value creation playbooks that drive growth through innovation, expansion, and automation. We believe the next generation of consumer brands will be built differently — and we're building the AI-enabled retail tech platform to help them consolidate and win.

## Our Mission

To deliver empathetic, efficient, and solutions-focused support that builds customer trust, drives satisfaction, and strengthens our multi-brand, multi-marketplace customer experience.

## The Role

We’re looking for a Customer Service Representative to join our team and provide excellent support across multiple brands, marketplaces, and chanels. You’ll help customers resolve issues quickly and professionally, while also identifying opportunities to improve our processes and customer experience.

Working Hours

- Monday–Friday: 5:00 AM – 11:00 PM EST
- Saturday–Sunday: 6:00 AM – 9:00 PM EST
- Shift work is required, with individual shifts scheduled within these operating hours.

## Key Responsibilities

- Provide friendly, timely support via email, chat, phone, Zendesk, Amazon, TikTok Shop, Shopify, BOL, and social media.
- Investigate and resolve customer enquiries, following SOPs and marketplace processes.
- Manage tickets accurately, including labelling, macros, notes, and workflows.
- Support operational tasks such as replacements, refunds, invoices, and shipping labels.
- Maintain strong knowledge of our products, brands, policies, and platforms.
- Escalate complex issues with clear context and take ownership of follow-ups.
- Identify recurring customer issues, process gaps, and product or listing inaccuracies.
- Share feedback and ideas that improve workflows, tools, FAQs, and the overall customer experience.
- Use AI and new technologies to work efficiently and improve communication.

## What We’re Looking For

- Previous experience in customer service, e-commerce, or a similar role.
- Excellent communication and problem-solving skills.
- A genuine customer-first mindset with empathy and professionalism.
- Strong attention to detail and ability to follow processes accurately.
- Comfortable learning and working across multiple systems and platforms.
- Ability to work independently, take ownership, and collaborate with a team.
- Adaptable, curious, and eager to learn and improve.
- Experience with Zendesk, Amazon Seller Central, TikTok Shop, Shopify, BOL, or ShipStation is a plus.

If you’re a proactive problem-solver who enjoys helping customers and making things better, we’d love to hear from you.

unybrands is an equal opportunity employer and considers all applicants for employment without any regard to race, skin color, religion, gender identity, sexual orientation, and age. Nor are applicants discriminated against based on disability or protected classes.

## About unybrands

## Company Overview
- **One-liner**: unybrands acquires, builds, and scales e-commerce brands operating on Amazon, Shopify, and Walmart marketplaces to help founders find their perfect exit.
- **Entity Type**: Private (Series B, founded 2020)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2020
- **Founders**: Ulrich Kratz (Co-Founder and CEO)

## Core Business
- **Primary Industry**: E-commerce Aggregation, Technology, Information and Internet
- **Target Customers**: Founders of Amazon FBA and DTC e-commerce brands (B2B), with a focus on 8 product categories: Pet Care, Personal Care, Home Care, Supplements, Baby & Juvenile, Garden & Outdoor, Sports & Fitness, and Home, Lifestyle Culinary & Arts.
- **Mission/Purpose**: "To shape the next generation of e-commerce by buying, building, and scaling brands operating on and off Amazon."

## Products & Services
- **Brand Acquisition & Scaling**: A full-service buy-and-build platform that acquires established e-commerce brands (from initial discovery call to closing in 4-6 weeks) and then scales them via proprietary technology, multichannel distribution, and operational expertise.
- **Proprietary Growth Platform**: A technology and data-driven platform engineered specifically to boost e-commerce businesses, including logistics, marketing, and supply chain management tools.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metrics**:
    - **Annual Revenue**: ~$175 million [linkedin.com](https://www.linkedin.com/company/unybrands)
    - **Total Funding**: $325 million [linkedin.com](https://www.linkedin.com/company/unybrands)
- **Notable Investors/Partners**: Crayhill Capital Management (led Series A), European family offices, and other growth/VC investors. The company's Series B was completed in February 2024.
- **Growth Signals**:
    - 143 employees as of mid-2024, with 8.7% year-over-year headcount growth.
    - Operates in 15 countries including Germany, UK, Venezuela, Philippines, and China.
    - Completed a large acquisition in Europe alongside the Series B funding round in 2024, indicating continued portfolio expansion despite a challenging market for Amazon aggregators [pulse2.com](https://pulse2.com/unybrands-raises-series-b-funding-round-to-scale-e-commerce-businesses/).

## Competitive Advantages
- **Speed and Transparency**: A streamlined acquisition process that takes 4-6 weeks from call to closing, backed by a dedicated investment committee (IC) that provides quick LOI approval.
- **Multichannel Expertise**: Unlike pure Amazon aggregators, unybrands scales brands across Amazon, Shopify, and Walmart, reducing single-platform dependency.
- **Deep Category Focus**: Specializes in 8 high-growth product categories, bringing deep consumer brand and e-commerce experience to each acquisition.
- **Global Infrastructure**: With hubs in Miami, Seattle, Berlin, and London, and supply chain operations across the US and Europe, the company offers a robust operational backbone for acquired brands.

## Strategic Focus
- **Continued Aggregation**: Actively seeking to acquire more strong e-commerce brands, evidenced by the 2024 Series B and large European acquisition.
- **Technology-Led Growth**: Investing in proprietary technology to operate and scale brands globally, with a focus on data-driven decision-making and AI adoption (e.g., an "AI Adoption & Operations Analyst" role is currently open).
- **Omnichannel Expansion**: Moving beyond Amazon FBA to build brands as true DTC (Direct-to-Consumer) entities on platforms like Shopify and TikTok Shop.
- **Sustainability & ESG**: Emphasizing giving back initiatives and sustainable practices as part of their corporate identity.

## Why Work Here
- **Global & Hybrid Culture**: unybrands offers a hybrid working model for most roles, allowing for flexibility while fostering in-person collaboration. The diverse team operates across multiple time zones and locations.
- **Competitive Benefits**: Up to 90% of health care/dental costs covered, 25 days of paid time off (vacation policy), and a strong focus on career growth via mentorships, cross-functional exploration, and leadership opportunities [unybrands.com/careers](https://www.unybrands.com/careers/).
- **Growth Trajectory**: With a Series B completed and continued hiring across Brand, Marketing, Logistics, Finance, and Engineering, the company offers the stability of a funded startup with the momentum of a scaling enterprise.
- **Values-Driven Environment**: Core values include Transparency, Strategic Urgency, Commitment to Brands, Continuous Learning, and "One Team" collaboration. The company is an equal opportunity employer with active DEI efforts.
- **Open Roles**: Current openings include Senior Data Engineer, AI Adoption & Operations Analyst, Supply Chain Manager, Brand Managers, TikTok Shop Specialist, and various Marketing and Finance positions, indicating a healthy, growing team [greenhouse.io](http://job-boards.greenhouse.io/unybrands).

## Sources
1. [unybrands.com](https://www.unybrands.com/) - Official website (company description, process, focus categories)
2. [unybrands.com/careers](https://www.unybrands.com/careers/) - Careers page (benefits, culture, open roles)
3. [unybrands.com/about](https://www.unybrands.com/about/) - About page (values, team leadership)
4. [linkedin.com](https://www.linkedin.com/company/unybrands) - LinkedIn company page (revenue, funding, employee count, growth)
5. [greenhouse.io](http://job-boards.greenhouse.io/unybrands) - Official job board (current openings)
6. [pulse2.com](https://pulse2.com/unybrands-raises-series-b-funding-round-to-scale-e-commerce-businesses/) - Pulse 2.0 (Series B funding news)

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