---
title: 'Customer Service Specialist 24/7 (Polish native) at PayU GPO'
canonical: 'https://feeny.ai/job/customer-service-specialist-24-7-polish-native-payu-gpo-warsaw-2gecage7ap99'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Service Specialist 24/7 (Polish native) at PayU GPO

- **Company:** PayU GPO
- **Location:** Warsaw, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/payugpo/d989fc42-6017-43a7-9340-9a30fa1a0989

## Job description

## About PayU

PayU is a leading payment services provider in Poland and across other European markets. The company enables online merchants to securely and automatically accept online payments via payment cards, digital wallets and local payment methods - including BLIK and fast bank transfers in Poland. PayU also offers installment and deferred payments (BNPL), cross-border payments and subscription payments.

The company provides secure, flexible and easy-to-integrate payment solutions to businesses of all sizes and across a wide range of industries - from small and medium-sized enterprises to the largest e-commerce brands, as well as companies operating in the financial services and technology sectors.

We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system.

EXCITED YET? Keep reading to discover more about this opportunity!

## RESPONSIBILITIES AND KEY ACTIVITIES

- Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system,
- Managing customer databases in the operating system,
- Verification and identification of contacting customers and substantive recognition of the reported problem,
- Recording and forwarding requests to other operational departments,
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

## QUALIFICATIONS AND EXPERIENCE

- Education - minimum secondary education,
- English language – minimum B2 level,
- Very good knowledge of the Polish language both in speech and writing,
- Ability to formulate thoughts clearly in written form,
- Good working knowledge of the Office package (Word, Excel, Power Point),
- Minimum six months of experience in Customer Support.

## BEHAVIOURAL COMPETENCIES

- Communicativeness,
- Ability to work as part of a team,
- High personal culture,
- Ability to build a positive company image.

## WHAT WE OFFER

- Work in an international organization operating in a rapidly changing industry,
- Full-time employment under a contract of employment,
- Benefits: ability to develop one’s own package in MyBenefit system,
- Series of training,
- Friendly work atmosphere in a cooperation-driven team,
- Ability to work in a hybrid model,
- Quarterly bonus.

## About us

At PayU, we are a international fintech and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Find out more www.payu.com

Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

## About PayU GPO

## Company Overview
- **One-liner**: PayU GPO is the global payment organization of Prosus, providing online payment processing and financial services for merchants in over 50 emerging markets.
- **Entity Type**: Private (subsidiary of Prosus N.V., publicly traded on Euronext Amsterdam as PRX)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2002 (originally as part of Naspers, re-branded as PayU)
- **Founders**: Not publicly available (the company was built through acquisitions and internal development within Naspers/Prosus)

## Core Business
- **Primary industry**: Fintech / Payment Processing
- **Target customers**: B2B – e‑commerce merchants (ranging from SMB to large enterprises), platforms, and financial institutions in emerging markets.
- **Mission/purpose**: "Creating a world without financial borders where everyone can prosper."

## Products & Services
- **[PayU Payment Gateway]**: A comprehensive payment processing platform that supports local and global payment methods (cards, digital wallets, bank transfers, BNPL) with smart routing, tokenization, anti‑fraud tools, and 3D Secure v2. Designed for high‑volume enterprises.
- **[Cross‑border Payments]**: Enables merchants to accept payments in multiple currencies and settle in their preferred currency, with a single API integration covering over 70 banks worldwide.
- **[PayU Credit]**: Consumer credit solutions (BNPL, installment loans) offered in select emerging markets, expanding access to financing.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (PayU is a subsidiary of Prosus, which has a market cap of ~$80‑100B; PayU itself is not independently valued publicly).
- **Key Metric**: Processes over **10 million transactions daily** for **450,000+ merchants** across 50+ markets.
- **Notable Investors/Partners**: Parent company Prosus (majority owned by Naspers). Partners include local acquirers, banks, and payment method providers (e.g., Blik, PIX, M‑Pesa, Klarna).
- **Growth Signals**: Expanded direct acquiring capabilities in Latin America, Africa, and Central & Eastern Europe; ongoing investment in AI‑driven analytics and fraud prevention; internal mobility program indicates growing workforce.

## Competitive Advantages
- **Deep local presence** in hard‑to‑navigate emerging markets (Latin America, Africa, CEE) with direct acquiring and local payment method integrations.
- **Robust infrastructure**: 99.9% uptime, PCI DSS Level 1 compliance, advanced anti‑fraud systems.
- **Scale**: Part of the Prosus/Naspers ecosystem, giving access to capital, talent, and a vast merchant network.
- **Proprietary technology**: Smart routing, tokenization, and AI‑powered analytics for higher transaction approval rates.

## Strategic Focus
- **Deepening emerging market leadership** by adding more local payment methods and direct acquiring capabilities.
- **Leveraging AI & data science** to improve payment success rates, fraud detection, and merchant insights.
- **Expanding consumer credit** (BNPL, lending) to drive financial inclusion in underserved markets.
- **Cross‑border commerce**: Simplifying international payment acceptance for merchants expanding into new regions.

## Why Work Here
- **Flexible working**: PayU prioritizes outcomes over face time; hybrid roles are common (as seen in current openings in Prague and Poznań).
- **Technology & innovation**: Employees work with the latest tech stacks and have access to an internal AI and data science academy, plus learning platforms (Udemy, Harvard Business Review).
- **Career progression**: Strong internal mobility program allows employees to move across teams, functions, and even continents.
- **International environment**: Over 40 nationalities represented; offices in Europe, Africa, and Latin America.
- **Culture**: Lifelong learning, diversity & inclusion initiatives, and opportunities to engage in wellness, community, and sustainability topics.

## Sources
1. [jobs.lever.co/payugpo](https://jobs.lever.co/payugpo)
2. [corporate.payu.com/careers](https://corporate.payu.com/careers/)
3. [corporate.payu.com](https://corporate.payu.com/)
4. [corporate.payu.com/about-payu](https://corporate.payu.com/about-payu/)
5. [corporate.payu.com/reach-out-to-us](https://corporate.payu.com/reach-out-to-us/)

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