---
title: 'Customer Service Specialist at AgWest Farm Credit'
canonical: 'https://feeny.ai/job/customer-service-specialist-agwest-farm-credit-moses-lake-b3x1zg9ghv2k'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Service Specialist at AgWest Farm Credit

- **Company:** AgWest Farm Credit
- **Location:** Moses Lake, WA
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/agwestfarmcredit/jobs/4379494009

## Job description

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.

AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Customer Service Specialist I or Customer Service Specialist II to join our Washington Lending and Insurance department in Moses Lake. This full-time position reports to the Director, Operations and performs administrative and clerical duties to assist in accomplishing organization objectives. Provide excellent customer service and create a positive image of the organization to customers and others.

## Compensation Information

The base salary range for this position in Moses Lake, Washington is:

Level I: Typical starting range: $35,800 - $47,000 Full base salary range: $35,800 - $52,600 Annual performance-based incentive target is 6% of base.

Level II: Typical starting range: $40,000 - $51,900 Full base salary range: $40,000 - $57,800 Annual performance-based incentive target is 6% of base.

*Relocation assistance will be provided to eligible candidates who must relocate to accept this position.

Essential Duties

- Perform miscellaneous clerical duties such as typing correspondence and documents, maintaining files, photocopying or faxing documents, answering the telephone, and taking messages as required.
- Deliver a positive first impression and greeting to walk-in customers and others.
- Process customer transactions by phone, in writing or in person according to organization standards.
- Ensure customer information is handled with a high degree of confidentiality.
- Assist in the preparation and processing of loan making and servicing transactions and crop insurance projects as needed.
- Gather financial information and refer appropriate customers to entities where AgWest has referral agreements in place.
- Maintain branch inventory; order and maintain office supplies.
- Participate in mail activities including; opening, collecting, distributing, delivering to post office, and maintaining related equipment.
- Maintain and monitor customer records and necessary follow-ups by documenting and ensuring accuracy of information.
- Respond to customer account inquiries by accessing and understanding the information and verbally answering the customer's question or directing the question to appropriate personnel.
- Effectively coordinate and facilitate requests as required.
- Perform back-up duties to Loan Specialist and Insurance Specialist as needed.
- Monitor follow-up requirements in assigned areas.
- Ensure appropriate information security protocol is followed in order to prevent unauthorized transactions.
- Ensure media inquiries and requests are referred to appropriate staff.
- Comply with documentation expectations, procedures, laws and regulations.
- Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
- Other duties as assigned.

Travel Requirements

- AgWest employees may occasionally be asked to travel for all-staff or team meetings not included in the standard travel requirements for the role.

## Minimum Qualifications

- High school diploma or equivalent
- Generally, requires two years’ office related experience
- Knowledge of correct spelling, grammar and sentence structure in order to produce and compose letters, reports and other documents
- Experience in customer service or related role

## Benefits Offered by AgWest

- Medical, dental, and vision insurance
- Basic term life and AD&D insurance (fully paid for by the company)
- Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
- 401(k) plan (6% match plus 3% employer contribution)
- Employee Assistance Program
- Wellness Program
- Jeans are welcome at work every day at AgWest!

*Vacation accrual rates increase with tenure.

Details about insurance and retirement benefits are available at:  https://www.farmcreditfoundations.com/fcfbenefits

#LI-Onsite

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees will not be sponsored for work authorization, including but not limited to H-1B, OPT, CPT, TN, J-1, or STEM.

Job level and starting annual salary will be based on a variety of factors including but not limited to experience, education, certifications/licensure, internal equity, location, business needs and market demands. The listed compensation and benefits information is accurate as of the posting date. AgWest reserves the right to adjust compensation for all positions and modify or discontinue benefits programs at its sole discretion, subject to applicable law.

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.

When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.

To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it.  Please be aware that this information is kept separate from your application, and not utilized in the selection process.

For more information about the information AgWest Farm Credit collects, please see the [AgWest Farm Credit California Privacy Policy](https://agwestfc.com/docs/default-source/privacy/agwest-employee-privacy-notice-for-ca-job-applicants).

## About AgWest Farm Credit

## Core Business
- **Primary industry**: Agriculture lending and financial services
- **Target customers**: Farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners, and crop insurance customers (B2B, primarily enterprise and SMB in agriculture)
- **Mission/purpose**: “Champion agriculture by being the most trusted resource to help our customers, employees and their communities thrive.” [agwestfc.com](https://www.agwestfc.com/about/about-us)

## Products & Services
- **Agricultural Loans**: Financing for land, equipment, operating expenses, and capital improvements for all sizes of operations.
- **Crop Insurance**: Risk management products to protect against weather and market volatility.
- **Financial Services**: Patronage dividends (profits returned to customer-owners), business planning, and succession planning.
- **Rural Home Loans**: Mortgage financing for rural properties.
- **Leasing & Other Credit**: Equipment leasing and specialized lending for cooperatives and agribusinesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (cooperative; no public market cap)
- **Key Metric**: Approximately $37 billion in total assets (as of early 2025) [agwestfc.com](https://www.agwestfc.com/about/about-us)
- **Notable Investors/Partners**: Part of the Farm Credit System (a 110-year-old nationwide network of lending institutions established by Congress in 1916)
- **Growth Signals**: Completed merger in January 2023, operates 58 locations across seven states, paid $7.8 million in charitable contributions in 2025, and returned patronage dividends equivalent to 1.25% of eligible average daily loan balances in 2025. [agwestfc.com](https://www.agwestfc.com/)

## Competitive Advantages
- **Customer-owned cooperative structure**: Profits are returned to borrowers as patronage dividends, lowering total borrowing costs.
- **Deep agricultural expertise**: Over a century of experience serving the agricultural sector, with a diversified portfolio covering hundreds of commodities.
- **Local presence**: 58 physical locations across the West, enabling relationship-based lending and personalized service.
- **Stability of the Farm Credit System**: Backed by a government-sponsored enterprise that ensures reliable credit regardless of economic conditions.

## Strategic Focus
- **Supporting the next generation**: Committed to young, beginning, and small farmers through specialized programs and family succession planning.
- **Community investment**: Advocacy on Capitol Hill for the Farm Bill and active charitable giving to rural communities.
- **Digital and operational efficiency**: Continuing to modernize processes while maintaining a hybrid work environment for employees.

## Why Work Here
- **Workplace flexibility**: Hybrid remote schedules and flexible start times are available depending on position. [agwestfc.com](https://www.agwestfc.com/careers)
- **Casual dress code**: Jeans are welcome every day.
- **Learning and development**: Tuition reimbursement up to $5,250 per year; Clifton Strengths coaching; internship and trainee programs.
- **Culture of recognition**: Peer-to-peer “Making a Difference” awards ($250 cash), team giving program ($400 per employee to pool for local nonprofits), and corporate charitable match up to $400 per employee per year. [agwestfc.com](https://www.agwestfc.com/careers/culture)
- **Purpose-driven work**: Employees directly support the agriculture industry and rural communities, with opportunities to visit customer operations.
- **Benefits**: Competitive compensation and benefits package focused on health and financial well-being.

## Sources
1. [agwestfc.com - About Us](https://www.agwestfc.com/about/about-us)
2. [agwestfc.com - Careers](https://www.agwestfc.com/careers)
3. [agwestfc.com - Culture](https://www.agwestfc.com/careers/culture)
4. [greenhouse.io - Jobs at AgWest Farm Credit](http://job-boards.greenhouse.io/agwestfarmcredit)
5. [agwestfc.com - Homepage](https://www.agwestfc.com/)

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