---
title: 'Customer Service Specialist - Including Weekend Hours at Constantinople'
canonical: 'https://feeny.ai/job/customer-service-specialist-including-weekend-hours-constantinople-sydney-sshy6csf5fnc'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Service Specialist - Including Weekend Hours at Constantinople

- **Company:** Constantinople
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/cxnpl/f0add9b6-adfc-44a5-9def-a1ff4a862b20

## Job description

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.

## The Role

At Constantinople we see our Customer and Product Operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates customer touch points. In this role you will be involved in high value operational tasks and real time digital chat interactions, where you will aim to action, resolve or escalate enquiries within SLAs.

## What You’ll Do

- Help operate our customer enquiry platform to resolve and triage customer requests
- Manage email, digital chat and phone-based customer interactions
- Deep dive into complex issues to find the best solution for our customers
- Maintain multiple customer interactions while actively working to resolve cases
- Efficiently progress payment related disputes, recalls, chargebacks and indemnities
- Work closely with Product and Software Engineers to improve automation and the use of AI on the platform

## Who You Are

- Experience of frontline customer support
- Strong verbal and written communications
- A multitasker and problem solver, who takes responsibility of issues until they’re resolved
- A builder’s mindset who is continually looking to improve upon the status quo

Application process: If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

## About Constantinople

## Company Overview
- **One-liner**: Constantinople provides an AI-native, unified platform that powers the entire banking stack—from customer experience and banking products to operations, risk, and compliance.
- **Entity Type**: Private (Series A)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2022
- **Founders**: Macgregor Duncan (Co-Founder & Co-CEO)

## Core Business
- **Primary industry**: Banking technology / Banking-as-a-Service
- **Target customers**: Licensed banks, neo banks, credit unions, and embedded finance providers (B2B)
- **Mission**: Power the world’s banks, expand global GDP, and enable clients to offer better banking for every customer.

## Products & Services
- **Customer Experience (Mobile App, Web, APIs & SDKs, AI Concierge, Engagement Engine, Digital Onboarding)**: Launch ready-made mobile/web apps with AI-powered support, or integrate via headless APIs and SDKs.
- **Bank Products (Accounts, Payments, Cards, Mortgages, Loans)**: Modular, scalable banking products that can be migrated, launched, and grown flexibly.
- **Operations (Onboarding, Payments, Lending, Cards, Customer Support, Collections)**: Automated middle- and back-office operations, including customer support.
- **Risk & Compliance**: AI-driven controls, fraud detection, audit-ready reporting, and real-time oversight.
- **Data, Security & Infrastructure**: Cloud-native, AI-native, highly available, fault-tolerant, and API-first infrastructure.
- **Justinian (AI-Powered Workbench)**: A single platform for executives, product managers, bankers, and support teams to manage the entire bank.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**: 
  - Annual Revenue: USD 1.5M (as of recent data)
  - Total Funding: USD 53.7M (Series A + Seed)
  - Employees: 125 (+10.2% YoY, +14 people)
- **Notable Investors/Partners**: 
  - Lead investors: Prosus Ventures (Series A), Square Peg Capital (Seed)
  - Other investors: 3 additional seed investors, 4 Series A investors
- **Growth Signals**: Active hiring across engineering and operations; new positions in Product, Lending, and Data; global expansion with offices in Sydney, Singapore, India, and team members in the US, UK, and New Zealand.

## Competitive Advantages
- First AI-native banking platform that unifies technology and operations into a single service.
- Dramatically reduces cost-to-income ratio by replacing patchwork legacy systems.
- Compliance built into every layer, enabling banks to stay compliant without slowing down.
- Cloud-native, API-first architecture designed for scale and rapid deployment.

## Strategic Focus
- Continue to onboard new banks and embedded finance providers globally.
- Deepen the AI-native capabilities of the platform, especially in risk, compliance, and customer support.
- Scale the engineering and operations teams to support growth across multiple geographies.

## Why Work Here
- **Culture**: Diverse team representing more than 25 countries, united by a mission to reinvent banking.
- **Work Policy**: Hybrid work model with offices in Sydney, Singapore, and India. In-office events build connection, learning, and growth.
- **Perks**:
  - Competitive base pay plus startup equity.
  - Flexible time off to rest, recharge, and celebrate life events.
  - Monthly wellness allowance for health and wellbeing.
- **Engineering Culture**: Emphasis on strong ownership, rapid iteration, observable systems, and shipping often. Design and security are core values.

## Sources
1. [cxnpl.com - Company Homepage](https://www.cxnpl.com/)
2. [cxnpl.com - Careers Page](https://www.cxnpl.com/about-us/careers)
3. [cxnpl.com - Why Constantinople](https://www.cxnpl.com/about-us/why-constantinople)
4. [linkedin.com - Constantinople Company Profile](https://linkedin.com/company/cxnplio)
5. [jobs.lever.co - Constantinople Job Board](https://jobs.lever.co/cxnpl)

## Other roles at Constantinople

- [Lending Operations Analyst](https://feeny.ai/job/lending-operations-analyst-constantinople-sydney-kh115hjtpt1r) — Sydney, Australia
- [Head of Lending Operations](https://feeny.ai/job/head-of-lending-operations-constantinople-sydney-nabp3hszamsn) — Sydney, Australia
- [Financial Controller](https://feeny.ai/job/financial-controller-constantinople-sydney-5ztwtzqyeftw) — Sydney, Australia
- [Client Delivery Manager](https://feeny.ai/job/client-delivery-manager-constantinople-london-77jvfa306ns0) — London, United Kingdom
- [Client Delivery Manager](https://feeny.ai/job/client-delivery-manager-constantinople-sydney-3y2r7dzcxarn) — Sydney, Australia
- [Software Engineering Manager](https://feeny.ai/job/software-engineering-manager-constantinople-sydney-h0cwftfyk3sg) — Sydney, Australia
- [Operational Risk and Compliance Lead](https://feeny.ai/job/operational-risk-and-compliance-lead-constantinople-sydney-9d332yafjh3n) — Sydney, Australia
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-constantinople-sydney-4m2gxr06f8vb) — Sydney, Australia