---
title: 'Customer Service Team Lead, Denmark at Verifone'
canonical: 'https://feeny.ai/job/customer-service-team-lead-denmark-verifone-ballerup-m9683z7p44j3'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Service Team Lead, Denmark at Verifone

- **Company:** Verifone
- **Location:** Ballerup, Denmark
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/verifone/jobs/7832071003

## Job description

## Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

## What's Exciting About the Role

As Customer Service Team Lead for Denmark, you'll lead a dynamic team supporting Verifone's most important customers in a key Nordic market. You'll own the strategy, performance, and development of your team while directly shaping customer satisfaction and retention. This is an opportunity to drive operational excellence, mentor emerging leaders, and contribute to Verifone's ambitious growth in the Nordics. You'll work cross-functionally with Sales, Operations, and Senior Leadership to solve complex customer challenges and position Denmark CS as a best-in-class operation.

## Key Responsibilities

- Lead, coach, and develop a customer service team to achieve SLA, quality, and CSAT targets
- Manage team scheduling, workforce planning, and performance metrics (AHT, contact ratio, first-contact resolution)
- Own operational budgeting, headcount planning, and resource allocation for Denmark CS
- Drive continuous improvement initiatives and identify automation opportunities to improve efficiency
- Partner with Sales, Product, and Partner Management on escalations and strategic customer issues
- Conduct team training, quality assurance reviews, and one-on-one coaching
- Report on team KPIs and business metrics to Senior Leadership; recommend strategic changes based on data
- Support cross-Nordic initiatives while maintaining Denmark-specific operational excellence

## Skills and Experience We Desire

- 5+ years of customer service, technical support, or operations leadership experience
- Proven track record leading and developing high-performing teams (preferred: teams of 10+ people)
- Strong financial acumen and ability to manage budgets and forecast headcount needs
- Data-driven mindset with experience using analytics tools to drive decisions
- Fluent in Danish and English (Swedish a plus)
- Excellent communication and stakeholder management across multiple levels
- Familiarity with payment industry or complex B2B customer environments (preferred)
- Demonstrated ability to balance operational efficiency with customer satisfaction

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

## About Verifone

## Company Overview
- **One-liner**: Verifone is a global payments technology company that provides a unified platform for secure, seamless payment experiences across hardware, software, and services.
- **Entity Type**: Private (owned by Francisco Partners since 2018)
- **Headquarters**: San Jose, California, USA
- **Founded**: 1981
- **Founders**: William “Bill” Melton

## Core Business
- Primary industry/industries: Payment processing, financial technology, point-of-sale (POS) hardware and software.
- Target customers: B2B, serving enterprises, SMBs, retailers, acquirers, processors, and payment gateways across 165+ countries.
- Mission or purpose statement: “Power the world’s boundless payments grid—simplifying complexity, expanding access, and transforming how the world pays.” [verifone.com](https://www.verifone.com/en-us/careers)

## Products & Services
- **Verifone Payments Platform**: Unified, modular, and composable platform that integrates hardware, software, and services to handle any payment method, channel, or device. Includes 2,500+ integrations and supports 160+ local and alternative payment methods. [verifone.com](https://www.verifone.com/en-us/about-us)
- **Verifone Cloud**: Cloud-based payment management and orchestration solution for merchants and processors.
- **Verifone Hardware (POS terminals, payment devices)**: Over 35 million devices deployed globally, including countertop, mobile, and self-service terminals.
- **Verifone Services**: Managed services, security solutions, and global support for payment operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: $2.5B+ invested in R&D and innovation over the last decade; $8T+ in annual payment transactions processed. [verifone.com](https://www.verifone.com/en-us/about-us)
- **Notable Investors/Partners**: Owned by Francisco Partners; relationships with global acquirers, processors, and 16 major payment gateways.
- **Growth Signals**: 75% of the world’s top retailers use Verifone solutions; presence in 165+ countries; 4,716 total employees (as of Built In); 40+ years of industry leadership. [verifone.com](https://www.verifone.com/en-us/about-us) | [builtin.com](https://builtin.com/company/verifone)

## Competitive Advantages
- **Global Scale & Reach**: One of the few payment platforms with end-to-end coverage across 165+ countries and 2,500+ integrations.
- **Security & Trust**: 40+ years of uncompromising security heritage; handles 46% of the world’s non-cash transactions.
- **Modular, Composable Platform**: Hides complexity by offering a single point of access with hyperlocal payment capabilities.
- **Hardware + Software + Services**: Full-stack solution that expands possibilities across all channels, devices, and modalities.

## Strategic Focus
- **Boundless Payments Grid**: Continuing to build a unified, future-ready platform that connects merchants, consumers, and payment providers seamlessly.
- **Innovation Investment**: Committed to R&D in cloud, API, and AI-driven payment solutions to maintain leadership in a rapidly evolving market.
- **Global Expansion**: Deepening local payment method support and partnerships in emerging markets.

## Why Work Here
- **Global & Diverse Team**: Employees in 40+ countries, with a strong emphasis on local insight and global innovation.
- **Work-Life Balance**: Flexible paid time off, generous parental leave, and comprehensive health/wellness programs.
- **Career Development**: Flexible career planning, adaptable career paths, and opportunities to rotate across roles and geographies.
- **Culture**: “We’re not just a device company” – emphasis on technology leadership, collaboration, and “powering what’s next” in commerce.
- **Benefits**: Competitive compensation, retirement plans, income protection, and mental health resources. [verifone.com](https://www.verifone.com/en-us/careers) | [greenhouse.io](https://job-boards.greenhouse.io/verifone)

## Sources
1. [verifone.com](https://www.verifone.com/?r=0)
2. [verifone.com](https://www.verifone.com/en-us/careers)
3. [verifone.com](https://www.verifone.com/en-us/about-us)
4. [greenhouse.io](https://job-boards.greenhouse.io/verifone)
5. [builtin.com](https://builtin.com/company/verifone)

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