---
title: 'Customer Services Agent - France at AnyVan'
canonical: 'https://feeny.ai/job/customer-services-agent-france-anyvan-cape-town-cnqvkefsctk3'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Services Agent - France at AnyVan

- **Company:** AnyVan
- **Location:** Cape Town, South Africa
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/anyvan/81f9f384-70b8-4447-a730-bc3e98ae9665

## Job description

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our Chairman Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

At AnyVan, we’re super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported, whether they’re moving house or precious sentimental items, it can be a stressful time for our customers. Our CS roles are fast-paced and high-energy and that’s why we love it! Plus, with our amazing Trustpilot rating, you can see how great we are at what we do! We’re not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You’ll have all the training and tech you need to stay on top of your game and help our customers in the best way possible.

Why join our CS team?

- Great tools and tech to help you do your best work
- Top-notch training so you’ll always be at the top of your game
- A fun, high-performing team that loves what they do
- Room to grow, if you’re keen to take on more, we’re all about promoting from within

Sound like the place you want to be?

What you'll be doing: We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:

- You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
- Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
- Use great active listening and questioning skills to correctly assess, manage and resolve queries
- Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
- Keep all customer communication records and data updated and accurate in the right systems

What you’ll need to succeed:

- 3 years+ customer services experience in a call centre environment
- The ability to speak and write in French and English Fluently
- A genuine passion for delivering unparalleled service and going the extra mile for our customers
- A minimum speed of 30+ words per minute with high accuracy
- Proficient with IT packages (especially G-Suite) and digital services
- Comfortable working towards and achieving targets
- Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
- A bias to action with a proven track record of getting things done quickly and well
- The ability to commute to our offices in the CBD for work and work to our shift patterns
- We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times
- Apr - Sep, Monday - F[riday](http://9.00am/)9.0[0am -](http://10.00am/) 10.00pm Saturday - S[unday 1](http://10.00am/)0.0[0](http://8.00pm/)am -7.00pm
- Oct - Mar, Monday -F[riday 1](http://10.00am/)0.0[0am - 1](http://11.00pm/)1.00pm Saturday - S[unday 1](http://10.00am/)0.00am -8.00pm
- Strong alignment with our company values

What We Offer: 💰 Competitive Salary - Highly competitive salaries + monthly commission scheme 🌴 Generous Time Off - 20 days +public holidays and Christmas Eve on us 💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery 📈 Future Ready - 5% you, 5% us 🚲 Easy Travel - Free parking or transport home after 7pm ☕ Daily Perks - In-house barista coffee, free breakfast every day 🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps) 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move

Our company values are:

- Have fun, get it done
- Progress over perfection
- One team thinking big

You can find out more about our culture here: https://www.anyvan.com/careers

DE&I We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

## About AnyVan

## Company Overview
- **One-liner**: AnyVan operates a technology-driven managed marketplace that connects customers with transport providers for moving, removals, and delivery services, aiming to eliminate wasted miles and reduce CO₂ emissions.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: London, UK
- **Founded**: 2009
- **Founders**: Angus (last name not publicly available in sources)

## Core Business
- **Primary industry**: Logistics technology, moving and delivery services
- **Target customers**: B2C and B2B – consumers needing home or office moves, businesses requiring delivery and storage services
- **Mission**: To create the world’s most efficient logistics technology and halve the number of wasted miles by filling empty vans, while making moving anything, anywhere simple and affordable

## Products & Services
- **AnyVan Marketplace (Platform)**: A managed marketplace connecting customers with vetted local transport providers. Customers receive real-time quotes, live tracking, and a dedicated moving expert for home removals.
- **Carbon-Neutral Removals & Delivery**: The only carbon-neutral removals and delivery company in the UK, using route optimisation to group jobs and reduce fuel consumption.
- **Self-Service Booking & Instant Quotes**: Online platform allowing customers to get instant price estimates and book moves for items of any size.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 3 million moves completed; 150,000+ five-star Trustpilot reviews; 25–30% year-on-year growth; ~400 employees (“AnyVanners”)
- **Notable Investors/Partners**: Not publicly specified in available sources
- **Growth Signals**: Active in 6 European markets (UK, Ireland, France, Spain, Italy, Germany); 25–30% revenue growth; 20% of employees promoted or pivoted into new roles in the last 18 months; saved over 47 million km of wasted miles; offices in London, Cape Town, and Bogotá

## Competitive Advantages
- **Technology-Driven Efficiency**: Proprietary route optimisation software reduces empty miles, cutting costs for customers and fuel consumption for providers.
- **Carbon-Neutral Commitment**: First and only carbon-neutral removals and delivery company in the UK, with a target of a zero-emission platform by 2040.
- **Scale with Trust**: 150,000+ verified five-star reviews and a 4.6 Trustpilot rating build strong consumer confidence.
- **Multi-Market Presence**: Operating across six European countries provides network density and scalability.

## Strategic Focus
- **Sustainability**: Continue reducing wasted miles and supporting drivers in the transition to electric vehicles, aiming for a zero-emission platform by 2040.
- **International Expansion**: Deepen presence in existing European markets and potentially enter new ones.
- **Technology Innovation**: Invest in further automation, real-time tracking, and data-driven matching to improve customer and driver experience.
- **Talent Development**: Foster internal mobility (1 in 4 employees switched roles or were promoted in 18 months) and maintain a culture that balances fast growth with employee well-being.

## Why Work Here
- **Culture & Values**: “Have fun, get it done,” “Progress over perfection,” and “One team, thinking big.” Employees describe a hands-on, no-ego environment with quick decision-making and a strong sense of impact.
- **Hybrid Working**: Most roles follow a 3-day-in-office, 2-day-remote model (for sales roles, hybrid kicks in after consistently hitting targets). Offices in London, Cape Town, and Bogotá.
- **Perks**: Free breakfast and barista coffee daily; on-site gym (London); Vitality health care (UK); enhanced sick pay; 25 days holiday plus public holidays and Christmas Eve off; long-service perks up to 30 days; cycle-to-work scheme; weekly socials and quarterly performance awards (recent winners went to the Alps).
- **Career Growth**: 20% of team promoted or pivoted in the last 18 months; leaders with deep expertise willing to mentor.
- **Interview Process**: Typically three stages – a 15–30 min intro call with Talent, a 30–60 min video meeting with the hiring manager, and an in-person interview with a short task or role-play. Smart-casual dress; no suits required.

## Sources
1. [AnyVan Careers Page](https://www.anyvan.com/careers)
2. [AnyVan About Us](https://www.anyvan.com/about-us)
3. [AnyVan Home Page](https://www.anyvan.com/)
4. [AnyVan Jobs on Ashby](https://jobs.ashbyhq.com/anyvan)
5. [AnyVan LinkedIn](https://uk.linkedin.com/company/anyvan)

## Other roles at AnyVan

- [Sales Executive - Germany (Remote)](https://feeny.ai/job/sales-executive-germany-remote-anyvan-remote-10hy5fekza32)
- [Transport Partner Operations Executive - France](https://feeny.ai/job/transport-partner-operations-executive-france-anyvan-cape-town-k9pn6qzbedgs) — Cape Town, South Africa
- [Transport Partner Operations Executive - Spain](https://feeny.ai/job/transport-partner-operations-executive-spain-anyvan-bogota-w9s53gamvs71) — Bogotá, Colombia
- [Sales Manager](https://feeny.ai/job/sales-manager-anyvan-cape-town-srj8sx1fqrtn) — Cape Town, South Africa
- [Software Development Engineer](https://feeny.ai/job/software-development-engineer-anyvan-london-je58qc6w5nq9) — London, United Kingdom
- [Software Development Engineer](https://feeny.ai/job/software-development-engineer-anyvan-cape-town-2ga8aeb8fdx8) — Cape Town, South Africa
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