---
title: 'Customer Solutions Analyst at The City of Fort Worth'
canonical: 'https://feeny.ai/job/customer-solutions-analyst-the-city-of-fort-worth-environmental-services-7yqy8mx5jwb6'
type: 'job'
last_seen: '2026-11-01'
---

# Customer Solutions Analyst at The City of Fort Worth

- **Company:** The City of Fort Worth
- **Location:** Environmental Services
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-01
- **Apply:** https://boards.greenhouse.io/cityoffortworth/jobs/8081833003?gh_jid=8081833003

## Job description

Pay Range: $34.45- $39.62/hr. | $71,661 - $82,410 annual compensation

Job Posting Closing on: Thursday, November 5, 2026 📅

Workdays & Hours: Monday – Friday 8 am – 5 pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. [Find out More!](https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:3f6b9b73-d609-40b3-bfbd-8acf8d7dcae7)

The City of Fort Worth is one of the fastest-growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

The City of Fort Worth Environmental Services Department has a Customer Solutions Analyst job available in our Solid Waste Division. The focus is on providing Exceptional Customer Service by resolving complex customer service issues on behalf of the Environmental Services Department for various issues and concerns. Works with Solid Waste, Environmental, Consumer Health, and Customer Care area commands to streamline processes and policies. Initiates customer satisfaction survey systems to measure customer service within the department. Tracks and resolves all process failures to improve the process and/or educate all parties involved in service failure. In addition, this position will work with internal City staff and external vendors to streamline processes to increase customer satisfaction. Improving the overall efficiency within the City of Fort Worth, this contributes to the City’s vision of the “most livable and best managed city in the country”.

Minimum Qualifications:

- Bachelor’s degree from an accredited college or university with major coursework in public administration, business administration, or a related field
- Four (4) years of increasing responsibility in customer service and conflict resolution experience

Preferred Qualifications:

- Microsoft Suite including Outlook, Excel, PowerPoint, Power BI, Word, Teams
- Experience with collaboration and building strong partnerships with teams, other city departments, and with outside citizens, businesses, and neighborhood groups
- Knowledge of Solid Waste Operations
- Adept at establishing and maintaining effective working relationships with a variety of stakeholders and staff
- Skills in public engagement and education, relating to environmental and/or sustainability efforts

The Customer Solutions Analyst job responsibilities include:

- Investigates and resolves service failures in various divisions and sections within the department; makes recommendations to ensure service failure is not repeated; implements policy changes and operational adjustments
- Reviews and monitors various program budgets; develops quality assurance practices; and assists in development and implementation of standard operating procedures
- Receives and responds to unusual or complicated complaints; serves as primary liaison for issues not resolved by normal operating procedures; and collaborates with multiple city departments to resolve
- Manages and reviews customer service data; provides recommendations to improve customer service experience which may include reviewing staffing levels, business processes, software solutions, meeting schedules, department coordination and resident-facing communications
- Tracks customer service metrics as it relates to the department staff; solicits detailed surveys from external and internal customers; and reports on customer service
- Represents the department to other departments; coordinates department activities with those of other City of Fort Worth departments and outside agencies or
- Continuously monitors and evaluates the quality, responsiveness, efficiency, and effectiveness of assigned programs, service delivery methods, and procedures; works with employees on the continuous improvement of department-specific service delivery

Apply Now! Come be part of something special in Fort Worth. 🌟 Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

## About The City of Fort Worth

## Company Overview
- **One-liner**: The City of Fort Worth is the municipal government serving the 13th-largest city in the United States, providing public services, infrastructure, and administration for over 1 million residents.
- **Entity Type**: Government (Public Sector / Municipal Government)
- **Headquarters**: Fort Worth, Texas, USA
- **Founded**: 1873 (city incorporated)
- **Founders**: N/A (municipal government established by Texas state charter)

## Core Business
- Primary industry: Municipal government / Public administration
- Target customers: Residents, businesses, and visitors of Fort Worth, Texas (population ~1M+)
- Mission or purpose: To provide efficient, equitable, and innovative public services that enhance the quality of life for all residents and businesses in Fort Worth.

## Products & Services
- **Public Safety**: Police, Fire, and Emergency Medical Services
- **Infrastructure & Transportation**: Roads, bridges, traffic management, public transit coordination, and water/wastewater systems
- **Water & Environmental Services**: Water treatment, distribution, environmental compliance, and consumer health services
- **Parks & Recreation**: Parks, community centers, trails, and recreational programming
- **Development Services**: Permitting, inspections, code compliance, and planning
- **Human Resources**: Talent acquisition, benefits administration, employee wellness, and organizational development
- **Information Technology**: Municipal IT systems, cybersecurity, and digital services for residents
- **Municipal Court & Legal**: Law enforcement prosecution, code enforcement, and city legal representation
- **Aviation**: Management of Fort Worth Meacham International Airport and other municipal airfields
- **Public Events**: Management of major events including FIFA World Cup 2026 matches

## Market Standing
- **Valuation/Market Cap**: Not applicable (government entity)
- **Annual Budget**: Approximately $1.6–$1.8 billion (FY2026)
- **Key Metric**: Employs approximately 7,000+ full-time employees
- **Notable Investors/Partners**: N/A (publicly funded through taxes, fees, and grants)
- **Growth Signals**: Fort Worth is one of the fastest-growing major cities in the U.S., with population growth driving expansion of city services, infrastructure projects, and workforce needs. The city is preparing to host FIFA World Cup 2026 matches, a major catalyst for infrastructure and economic development.

## Competitive Advantages
- **Stability**: Government employment offers long-term job security, defined-benefit pension (TMRS), and predictable career progression
- **Comprehensive Benefits**: Full medical, dental, vision, life insurance, short/long-term disability, 457 deferred compensation plan, and generous paid time off (9 scheduled + 2 personal holidays per year)
- **Tuition Reimbursement**: Educational benefits including tuition reimbursement and partnerships with accredited institutions
- **Employee Wellness**: On-site health centers, Employee Assistance Program (EAP) with 6 free counseling visits, and wellness programs through Ramp Health
- **Career Pathways**: Structured career ladders across dozens of departments (Water, Police, Fire, IT, HR, Finance, Transportation, etc.)
- **Diverse Roles**: Wide variety of positions from administrative to engineering, law enforcement to IT, making it possible to change careers without changing employers

## Strategic Focus
- **Modernization**: Ongoing investment in IT systems, digital services, and data-driven decision-making
- **Infrastructure Growth**: Major capital projects to support rapid population growth, including water systems, transportation, and public safety facilities
- **World Cup 2026 Preparation**: Significant focus on hosting FIFA World Cup matches, driving investments in transportation, public safety, and event management
- **Workforce Development**: Emphasis on recruitment, retention, and employee development through the HR department’s strategic initiatives
- **Equity & Inclusion**: Programs aimed at equitable service delivery and workforce diversity

## Why Work Here
- **Mission-Driven Work**: Directly serve and impact a growing major U.S. city and its residents
- **Competitive Compensation**: Minimum entry pay of $18.00/hour for all regular employees; structured salary schedules with regular step increases
- **Comprehensive Benefits Package**: Medical, dental, vision, life insurance, disability, 457 deferred comp, wellness programs, and on-site health centers
- **Work-Life Balance**: 11 paid holidays per year, generous leave policies (sick, vacation, FMLA), and flexible schedules in many roles
- **Career Growth**: Tuition reimbursement, educational partnerships with local universities, and structured career pathways across multiple departments
- **Diverse Opportunities**: Roles ranging from engineering and IT to law enforcement, finance, water systems, and public administration
- **Stability**: Public sector employment with pension benefits (TMRS) and low turnover compared to private sector
- **Location**: Fort Worth offers a lower cost of living compared to other major Texas cities, with a vibrant cultural scene, strong economy, and no state income tax
- **Award-Winning Workplace**: Designated a "Best Place for Working Parents" (2026 award)

## Sources
1. [fortworthtexas.gov - Job Board](https://www.fortworthtexas.gov/job-board)
2. [fortworthtexas.gov - Careers Page](https://www.fortworthtexas.gov/departments/hr/careers)
3. [fortworthtexas.gov - Human Resources](https://www.fortworthtexas.gov/departments/hr)
4. [fortworthtexas.gov - Employee Benefits](https://www.fortworthtexas.gov/departments/hr/employees/benefits)
5. [fortworthtexas.gov - FY2026 Salary Schedule](https://www.fortworthtexas.gov/files/assets/public/v/1/hr/documents/admin/fy2026_salary_schedule_final_10.03.2025_web.pdf)

## Other roles at The City of Fort Worth

- [Consumer Health Specialist](https://feeny.ai/job/consumer-health-specialist-the-city-of-fort-worth-environmental-services-4r1x9ajjyg7w) — Environmental Services
- [Business Process Manager](https://feeny.ai/job/business-process-manager-the-city-of-fort-worth-police-8ws9tg2bk5n7) — Police
- [Veterinarian](https://feeny.ai/job/veterinarian-the-city-of-fort-worth-code-compliance-nncv3mdw08wv) — Code Compliance
- [Sr. Land Agent](https://feeny.ai/job/sr-land-agent-the-city-of-fort-worth-development-services-wkvtcgzx92hv) — Development Services
- [Payroll Specialist](https://feeny.ai/job/payroll-specialist-the-city-of-fort-worth-fire-qzqp5wxxe32y) — Fire
- [Emergency Medical Technician (EMT) Trainee](https://feeny.ai/job/emergency-medical-technician-emt-trainee-the-city-of-fort-worth-fire-8e4tddp58p16) — Fire
- [Food & Beverage Attendant](https://feeny.ai/job/food-beverage-attendant-the-city-of-fort-worth-park-recreation-haswk53a9y7v) — Park & Recreation
- [Sr. PeopleSoft Developer - ERP Support](https://feeny.ai/job/sr-peoplesoft-developer-erp-support-the-city-of-fort-worth-information-3e51t9wjcvxz) — Information Technology
- [Zoning Plans Examiner](https://feeny.ai/job/zoning-plans-examiner-the-city-of-fort-worth-development-services-07df8swpxszh) — Development Services
- [Recreation Programmer](https://feeny.ai/job/recreation-programmer-the-city-of-fort-worth-park-recreation-3r2p110jak3t) — Park & Recreation