---
title: 'Customer Solutions Consultant, Ada Accelerate at Ada'
canonical: 'https://feeny.ai/job/customer-solutions-consultant-ada-accelerate-ada-canada-syyg940ype9w'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Solutions Consultant, Ada Accelerate at Ada

- **Company:** Ada
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/ada18/jobs/5232334007

## Job description

## About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at [www.ada.cx](http://www.ada.cx).

Ada Accelerate is Ada’s Customer Success program for 1:many support, targeted interventions, and data-driven insights to grow and retain SMB/MME customers at scale. We’re looking for a Customer Solutions Consultant to support the activation, growth, and retention of our self-service customers. Your focus will be on ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services, with an eye toward self-service capabilities. You’ll be responsible for prioritizing and managing a scaled book of business by driving relationship value through proactive and reactive customer engagement.

As a Customer Solutions Consultant  you will:

- Provide customer success and support to Ada’s SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform.
- Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale.
- Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention.
- Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals.

Outcomes

- Handle escalated customer success inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required.
- Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction.
- Host ad-hoc meetings for customers, providing Q&A and live support at scale.
- Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
- Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.
- Proactively engages with new customers, projects, and internal teams, ensuring continuous alignment and staying ahead of emerging needs and opportunities.

## About You

- 2+ years of Customer Success, and/or strategy, management, implementation, technology consulting experience, ideally in a scaled CS model.
- Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
- Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
- Strong interpersonal skills as you will be required to engage with technical and non-technical champions across the table.
- Experience building relationships with senior stakeholders is a plus.
- Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
- Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights.
- Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment.

## Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

## Benefits

- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.

## Perks

- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

## About Ada

## Company Overview
- **One-liner**: Ada provides an AI-native platform for enterprise customer service, enabling businesses to build, deploy, and optimize autonomous AI agents that resolve customer inquiries across all channels.
- **Entity Type**: Private (Series C, $190.6M total funding)
- **Headquarters**: Toronto, Canada
- **Founded**: 2016
- **Founders**: Mike Murchison (Co-Founder & CEO) and David Hariri (Co-Founder)

## Core Business
- Primary industry/industries: AI-powered Customer Experience (CX) software, Agentic AI for customer service
- Target customers: B2B, Enterprise (mid-market to large global brands)
- Mission or purpose statement: "To make customer service extraordinary for everyone" by eliminating the tradeoff between high-quality service and cost control.

## Products & Services
- **[ACX Platform]**: An AI-native platform that allows enterprises to create, deploy, orchestrate, and continuously improve AI agents that autonomously resolve customer conversations. It is omnichannel and multilingual, integrating with enterprise workflows. (Type: SaaS/AI Platform)
- **[ACX Experts]**: A team of AI customer experience experts who act as an extension of the customer's team, helping to maximize ROI and ensure AI agent performance. (Type: Service/Consulting)
- **[ACX Practice]**: A methodology and practice guided by thousands of deployments, helping customers scale from cost savings to customer lifetime value. (Type: Methodology/Consulting)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $190.6M; Annual Revenue of $31.0M (estimated)
- **Notable Investors/Partners**: Accel, Bessemer Venture Partners, Spark Capital; partners include Square, YETI, monday.com, Ancestry, Cebu Pacific, IPSY, Pinterest, Sky.
- **Growth Signals**: 
    - Headcount grew by 71.8% year-over-year to 248 employees.
    - Has powered over 6.4 billion customer service interactions.
    - Achieves an 84% automated resolution rate on chat and a 42% reduction in average agent handle time for customers.
    - Operates in 20 countries, including the US, UK, Singapore, India, and Japan.

## Competitive Advantages
- **AI-Native from Day One**: Built entirely around AI models from its founding in 2016, not as an add-on to a traditional software platform, giving it a deep technological moat.
- **Proven Enterprise ROI**: Publishes strong customer metrics, including a 943% ROI in four months, 80% CSAT scores, and significant reductions in human agent handle time.
- **Enterprise-Grade Security & Compliance**: Complies with HIPAA, SOC2, GDPR, and AIUC-1, with privacy-by-design and zero data retention policies with LLM providers.
- **The ACX Operating Model**: A unique combination of technology, methodology, and expertise that differentiates it from pure-play AI tool providers.

## Strategic Focus
- **International Expansion**: Active presence in APAC (Singapore, Japan) and the US, indicating a strong global growth strategy.
- **Deepening Enterprise Integrations**: Focus on extending the platform into complex enterprise workflows.
- **Continuous AI Improvement**: Emphasis on tools for testing, analyzing, and optimizing AI agent performance to maintain a lead in the rapidly evolving AI CX space.

## Why Work Here
- **Culture & Flexibility**: Fully remote-first company with a digital-first culture. They plan meaningful off-sites and team gatherings in their downtown Toronto office to foster collaboration.
- **Work from Abroad**: Employees have the unique opportunity to work from abroad, reflecting a belief in broadened perspectives.
- **Compensation & Perks**:
    - Stock options for all employees ("every Ada employee is an Ada owner").
    - Dedicated learning & development budget.
    - Home office budget of $1,000 in local currency.
    - Health & Lifestyle Spending Accounts.
    - Generous top-up benefit for employees on parental leave.
    - Unlimited vacation policy.
- **Engineering & Impact**: Working at the forefront of AI-native customer service, with the opportunity to impact billions of customer interactions for world-class brands. The tech stack is modern, with roles like Senior Machine Learning Scientist and Senior Product Designer, AI Manager Experience.
- **Workforce Demographics**: Predominantly based in Canada (181 of 248 employees), with a growing US and international presence. The team is relatively senior, with a high proportion of specialist and senior-level roles.

## Sources
1. [ada.cx](https://www.ada.cx/)
2. [ada.cx/about](https://www.ada.cx/about/)
3. [ada.cx/careers](https://www.ada.cx/careers/)
4. [LinkedIn - Ada CX](https://ca.linkedin.com/company/ada-cx)
5. [Greenhouse - Ada Jobs](http://job-boards.greenhouse.io/ada18)

## Other roles at Ada

- [Customer Solutions Consultant, Ada Accelerate](https://feeny.ai/job/customer-solutions-consultant-ada-accelerate-ada-united-kingdom-ksf821r43x0x) — United Kingdom
- [Compliance and Security Lead](https://feeny.ai/job/compliance-and-security-lead-ada-canada-jkcns0a2q2b7) — Canada
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- [Customer Solutions Consultant II](https://feeny.ai/job/customer-solutions-consultant-ii-ada-united-kingdom-ys9t0ct09c0c) — United Kingdom
- [Director, Technology and Cloud Alliances](https://feeny.ai/job/director-technology-and-cloud-alliances-ada-canada-qfag3ftdz7hz) — Canada
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