---
title: 'Customer Solutions Consultant at Weploy'
canonical: 'https://feeny.ai/job/customer-solutions-consultant-weploy-victoria-dh2n7hf75tap'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Solutions Consultant at Weploy

- **Company:** Weploy
- **Location:** Victoria
- **Posted:** 2025-12-19
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/weploy/jobs/8346221002

## Job description

Looking for a role where you can make a difference to someone’s life? Love supporting customers through the good and bad? We've got you covered.

Benefits!

- Start date: 14th September 2026
- Fully remote - must be based in Melbourne to pick up the equipment from Spring Street.
- Work for a member-owned organisation that reinvests into community wellbeing
- 3-month casual contract with strong opportunity to extend or go permanent based on performance
- Monday–Friday rosters
- Guaranteed full-time hours (37.5 hours per week)
- Consistent shifts across 8:30am–6:00pm
- $36.81 per hour + 12.5% super

Your Next Role:

We’re looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment. What You’ll Do:

- Handling inbound calls from PHI members.
- From rate review queries, reordering member cards, payment updates, government rebates, to policy premiums - You’ll handle member calls with care and precision.
- Address general questions about insurance services, ensuring members feel supported and informed.
- Triage and transfer calls with empathy, easing frustration for possible long wait times.
- Opportunity to up-skill into web chat and complex queries once ready to expand your expertise.

Committed to your growth, with a focus on:

- Speed to Competency: Progressively building your skills over 3 weeks with clear support and milestones.
- Key Metrics for Excellence:
- After-call work
- Adherence to schedules
- Quality Assurance (QA) scores
- CSAT
- Net Promoter Score (NPS) – quality-driven, not about handling time.

Training & Support:

Get Ready for an Incredible 2-Week Journey!

Your training kicks off with all the tools you’ll need for success.

You’ll start with a mix of engaging classroom learning and hands-on practice with real calls.

Don’t worry you’ll have loads of support every step of the way, including a dedicated support team and a phone line for any questions that pop up. You’ll transition seamlessly into your team, where we’ll continue to check in with you. Plus, the support phone line stays available, and you’ll have access to a senior support group for guidance as you grow in your role.

We’re here to ensure you feel confident, supported, and ready to thrive - let’s get started!

What You Need:

- 6+ months contact centre experience (recent experience not essential)
- High-volume / high-pressure capability
- Strong resilience and emotional maturity
- Empathy-first mindset - absolutely essential
- Ability to explain complex information in simple, human language
- Exceptional communication skills (verbal & written)
- Coachability & ability to take feedback
- Commitment to full-time hours Monday–Friday
- Comfort navigating CRM systems (Salesforce desirable, not essential)
- Private Health Insurance experience (desirable but not essential)
- Available to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am- 6:00pm)

What Next?

Apply now and kick start your journey with one of our dedicated Talent team members 🚀

## About Weploy

## Company Overview
- **One-liner**: Weploy is a tech-enabled hiring platform that connects businesses with pre-vetted contact centre and customer service staff on demand.
- **Entity Type**: Private (Series A; total funding $5.75M as of March 2023)
- **Headquarters**: Collingwood, Victoria, Australia (also a development centre in Vietnam)
- **Founded**: 2016
- **Founders**: Tony Wu (Co-Founder & CEO), Nick La (Co-Founder), Vince Luong (Co-Founder)

## Core Business
- **Primary Industry**: Contact centre and customer service staffing / recruitment technology
- **Target Customers**: B2B – enterprises and SMBs needing temporary, permanent, or temp-to-perm contact centre staff (e.g., Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s)
- **Mission/Purpose**: “To change the way the world looks at employment” – enabling fast, flexible hiring so businesses can “work to live, not live to work.”

## Products & Services
- **Weploy Platform**: An award-winning tech platform that provides real-time connection to a community of 1,500+ pre-vetted contact centre professionals. Hiring managers can post roles, approve timesheets, and manage compliance directly. Supports temporary, permanent, and fixed-term placements across onsite, hybrid, and remote settings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric** (Private): Annual revenue ~$2.0M; total funding $5.75M (latest round $5M led by Skymind Global Ventures in March 2023)
- **Notable Investors/Partners**: Skymind Global Ventures, Van Luong. Key clients include Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s, VICE, Lonely Planet, Asana, Volkswagen.
- **Growth Signals**: <10% attrition rate for placed talent; high temp-to-perm conversion rate; weekly onboarding of 50 new contact centre reps; expansion into a global development centre in Vietnam; hyper-growth phase declared by leadership.

## Competitive Advantages
- **Always‑on Talent Pool**: Unlike traditional agencies, Weploy continuously sources and screens candidates, reducing time‑to‑hire from weeks to hours.
- **Pre‑vetted Quality**: Rigorous screening for soft skills (EQ, adaptability) and experience, with a “48‑hour free replacement” guarantee.
- **Tech‑First Platform**: Automated compliance, payroll, and timesheet management; transparent pay‑as‑you‑go pricing.
- **Specialisation**: Deep focus on contact centre and customer service roles, giving clients access to talent that understands the specific demands of high‑volume, surge‑prone environments.

## Strategic Focus
- **Hyper‑Growth Scaling**: Expanding headcount and market presence in Australia and globally, with a new development centre in Vietnam to build engineering and operations capabilities.
- **Platform Enhancement**: Continuing to improve the hiring platform for speed, compliance, and client self‑service.
- **Client Expansion**: Deepening relationships with enterprise clients and entering new verticals that rely on seasonal or surge staffing.

## Why Work Here
- **Culture**: “Fearless and empowered” – trust‑based, collaborative environment where egos are left at the door. Emphasis on work‑life balance and making work rewarding.
- **Remote/Hybrid/Office**: Internal team roles are likely hybrid/flexible, based in Collingwood, Melbourne, or the Vietnam development centre (Ho Chi Minh City area).
- **Notable Perks & Engineering Culture**: In Vietnam, benefits include accident and private health insurance, yearly medical checkups, paid sick leave without a medical certificate, and working with industry veterans from REA, Redbubble, and Deliveroo. Globally, the company is led by experienced tech leaders from top AU/UK companies.
- **Growth Opportunity**: As a startup in hyper‑growth, employees can have high impact, shape processes, and grow with the company. No current openings listed on the careers page, but job alerts are available.

## Sources
1. [Weploy Official Site](https://www.weployapp.com/)
2. [Weploy – LinkedIn](https://au.linkedin.com/company/weploy)
3. [Weploy – CB Insights](https://www.cbinsights.com/company/weploy)
4. [Weploy Careers (Greenhouse)](https://job-boards.greenhouse.io/weployhq)
5. [Weploy Development Centre in Vietnam](https://www.weployapp.com/vietnam)

## Other roles at Weploy

- [Customer Service Consultant](https://feeny.ai/job/customer-service-consultant-weploy-brisbane-jwzxrtpdwxwd) — Brisbane
- [Customer Support Officer](https://feeny.ai/job/customer-support-officer-weploy-victoria-4b49xg9agpc6) — Victoria
- [Group Finance Manager](https://feeny.ai/job/group-finance-manager-weploy-melbourne-1cb20vyw3jhy) — Melbourne, Australia
- [Invoicing Agent](https://feeny.ai/job/invoicing-agent-weploy-clayton-bq39vjeskpgh) — Clayton
- [Recruitment Consultant](https://feeny.ai/job/recruitment-consultant-weploy-melbourne-kh62jnqhsvdb) — Melbourne, Australia
- [CSA - Administration & Approvals Officer](https://feeny.ai/job/csa-administration-approvals-officer-weploy-dandenong-south-jaq8tnm01kgq) — Dandenong South
- [CSA - Billing Officer](https://feeny.ai/job/csa-billing-officer-weploy-dandenong-south-w1f49tj32ea5) — Dandenong South
- [Account Executive](https://feeny.ai/job/account-executive-weploy-melbourne-8m4tf72xjpx9) — Melbourne, Australia
- [Finance Business Partner](https://feeny.ai/job/finance-business-partner-weploy-melbourne-qs2qbp9ywhdb) — Melbourne, Australia
- [Customer Success Representative](https://feeny.ai/job/customer-success-representative-weploy-sydney-zq2n483hzpc7) — Sydney, Australia