---
title: 'Customer Solutions Engineer at Lob'
canonical: 'https://feeny.ai/job/customer-solutions-engineer-lob-united-states-qab5s743a971'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Solutions Engineer at Lob

- **Company:** Lob
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-06
- **Apply:** http://www.lob.com/careers/apply?gh_jid=8079963

## Job description

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth.

What will you bring to this role…

- 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role.
- Technical proficiency on APIs and third-party integrations.
- Working knowledge of software platforms including CRM, CDP or marketing automation tools
- Excellent communication and presentation skills with the ability to present to a variety of external audiences
- Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%.

Preferred qualifications for this role include:

- Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs
- Flexibility to work on multiple projects and simultaneously support the Account Management team.
- Deep experience with technical project management and managing implementation timelines.
- Logistics or Direct Mail experience is a significant plus, though not mandatory

Within 3 months, you’ll….

- Complete Lob’s new hire training & onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
- Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them.
- Shadow Solutions Engineers on implementation kick-offs and technical advisory sessions to learn best practices and deployment strategies.
- Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
- Learn Lob’s implementation process, documentation standards, and common customer integration architectures.
- Complete a mock implementation kickoff and solution design review to ensure comprehension.

Within 6 months, you’ll….

- Regularly meet with your Account Managers to define a relationship that ensures seamless communication and coordination on all customer implementation projects and technical expansions.
- Begin to lead technical implementations on your own with minimal oversight. You will consult with customers to document and validate their technical requirements and translate them into a successful implementation plan.
- Fully grasp the various use cases for direct mail.
- Successfully manage and execute multiple complex customer implementation projects to go-live.
- Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

## Why this role is different

- Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product)
- Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term.
- Lob is profitable! Tremendous total addressable market and strong product-market fit.

Compensation:

Annual base salary: $115,000 - $135,00 Variable: $30,000 - $35,000

## <#LI-REMOTE #LI-GD1

“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Our Commitment to Diversity

Lob is an equal opportunity employer and [values diversity](https://www.lob.com/blog/power-diversity-starts-data) of [backgrounds and perspectives](https://www.lob.com/blog/a-commitment-to-diversity) to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the [San Francisco’s Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf).

Recent awards

[#88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025](https://builtin.com/awards/remote/2025/best-midsize-places-to-work) BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

## About Lob

## Company Overview
- **One-liner**: Lob is a direct mail automation platform and print network that combines software APIs with a nationwide print delivery network to help businesses send personalized, trackable mail at scale.
- **Entity Type**: Private (Series C; total funding of $82.4M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2013
- **Founders**: Not publicly listed on primary sources (founded by Y Combinator alumni)

## Core Business
- **Primary industry**: Direct Mail Automation / SaaS / Print & Mail Infrastructure
- **Target customers**: B2B, serving over 12,000 companies including tech, e-commerce, financial services, healthcare, and direct-to-consumer brands
- **Mission or purpose statement**: To bring the speed, personalization, and measurability of digital channels to direct mail, while operating sustainably (100% carbon neutral, plants more trees than it uses)

## Products & Services
- **Lob Direct Mail Platform**: A SaaS dashboard for designing, segmenting, personalizing, and tracking direct mail campaigns.
- **Lob APIs**: Award-winning APIs (Postman Award Winner, Best API) that allow developers to programmatically create, send, and track mailpieces.
- **Postal IQ**: Proprietary routing intelligence that selects the most efficient USPS entry point for every mailpiece, reducing transit time and stabilizing costs.
- **Print Delivery Network**: A nationwide network of vetted, secure printers that produce mail near its final destination, enabling fast, scalable fulfillment.
- **Address Verification**: API-based address validation and correction to reduce waste and improve deliverability.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of ~$65.5M (LinkedIn estimate, 2026); Total funding of $82.4M
- **Notable Investors**: Y Combinator (seed), Polaris Partners (Series A lead), and other institutional investors
- **Growth Signals**:
    - 109 employees (+7.1% YoY)
    - Over 1 billion mailpieces delivered
    - 12,000+ customers
    - Named "2026 Delivery Platform of the Year" by SupplyTech Breakthrough Awards
    - Recognized as a "2026 Best Places to Work" (Built In)
- **Customer Base**: 12,000+ companies across healthcare, finance, e-commerce, and tech

## Competitive Advantages
- **Only unified platform**: Lob is the only direct mail platform that combines campaign tools, APIs, Postal IQ routing, and a nationwide Print Delivery Network in one solution.
- **Postal IQ moat**: Proprietary routing intelligence that optimizes USPS entry points, a hard-to-replicate logistical advantage.
- **Compliance & security**: Supports HIPAA, GDPR, CCPA/CPRA, making it a trusted partner for regulated industries.
- **Sustainability differentiator**: 100% carbon neutral, plants more trees than it uses — a unique selling point in a traditionally wasteful industry.
- **Developer-first approach**: Award-winning APIs with strong documentation and community, making it easy for engineering teams to integrate.

## Strategic Focus
- **Product-led growth**: Continuing to invest in API and platform capabilities to make direct mail as easy to use as email or digital ads.
- **Scaling the Print Delivery Network**: Expanding local production capacity to reduce transit times and costs for high-volume campaigns.
- **Data-driven mail**: Enhancing personalization, segmentation, and analytics to make direct mail more measurable and effective.
- **Sustainability leadership**: Deepening commitment to carbon neutrality and responsible paper sourcing as a brand differentiator.

## Why Work Here
- **Remote-first culture**: Operates from everywhere with a polished asynchronous work culture (Slack, Zoom, pair programming). Regular team offsites and in-person hangs maintain connection.
- **Comprehensive perks**: Remote-first culture, comprehensive health plans, health and wellness stipend, flexible time off, fertility/family planning support, parental leave.
- **Engineering culture**: 20% time for personal projects, engineer-led working groups (technical, equity, culture), strong emphasis on continuous learning and ownership. "People are constantly in Slack huddles" — collaborative, distributed engineering team.
- **Employee-led impact**: "Lob for Good" / Lob.org social impact program — employee-initiated, company-backed initiatives for racial justice, sustainability, and civic action.
- **Transparency & feedback**: Performance reviews focused on active feedback, year-round "pulse checks," and a culture of "we own the outcome."
- **Diverse team**: Employees across 7 countries (US, Mexico, Canada, France, Belarus, Pakistan, Philippines); 28% of workforce in technical roles.
- **Recognition**: Named a "Best Places to Work" (Built In, 2026); described by employees as "a progressive place" with both great culture and the structures to back it up.

## Sources
1. [lob.com/careers](https://www.lob.com/careers)
2. [lob.com](https://www.lob.com/)
3. [lob.com/about](https://www.lob.com/about)
4. [LinkedIn - Lob](https://www.linkedin.com/company/lob)
5. [Built In SF - Lob Culture](https://www.builtinsf.com/articles/lobs-employees-make-direct-mail-sustainable)

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