---
title: 'Customer Solutions Engineer, Strategic Accounts at Fullstory'
canonical: 'https://feeny.ai/job/customer-solutions-engineer-strategic-accounts-fullstory-atlanta-cm392cr6w6jj'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Solutions Engineer, Strategic Accounts at Fullstory

- **Company:** Fullstory
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/fullstory/740cc466-d9f7-4ebc-a355-3376ad4355fe

## Job description

This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. Up to 25% travel required. As a Customer Solutions Engineer on our Strategic Accounts team, you’ll own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR. You are the face of Fullstory to our customers, whether in the boardroom or working with their teams to decide what to build next. Customers trust you because you know the product inside and out. You’d rather figure something out yourself than wait for training, and you’re often the first to try a new AI tool. You also know when to dig into the technical details and when to step back and tell the business story, and you’re confident pushing back on a customer when it’s the right call. That trust is how you’ll grow your accounts. You’ll share an expansion quota with your Account Executive and hit it by helping customers get more value from Fullstory, not by cold-pitching. Your AE guides the commercial discussion but you own defining how Fullstory becomes an integral part of their work on a daily basis. In a typical day, you might:

- Plan and execute Proofs of Value to validate Fullstory’s capabilities in the customer’s environment. You’ll define success criteria, run the technical project, and prove the ROI to the customer’s technical and executive stakeholders.
- Become a Fullstory product expert and help customers build with advanced capabilities like Funnels, Journeys, Conversions, Data Destinations, and our Mobile SDKs.
- Build and present Executive Business Reviews that connect Fullstory usage to the business results your customers' leaders care about. You'll go deep with an engineer in the morning and hold a VP's attention in the afternoon.
- Critical customers will call you when something isn't working. You'll dig into browser dev tools, read front-end code, trace SDK and API issues on web and mobile, and either fix the problem or know exactly who to bring in.
- Plan and run onsites, working sessions, and customer events, from the technical agenda to the dinner afterward.Find new use cases, bring Fullstory to new teams (Product, UX, Engineering, Digital Marketing), and lead technical evaluations for add-ons like Advanced Data Export and Mobile Suite. You'll work with your AE to protect renewals and grow expansion revenue.
- Use AI tools like Claude, Gemini, and OpenAI to prepare for customer meetings, speed up technical troubleshooting, and spot account risk early.

Here’s what we’re looking for:

- 3–5 years in a customer-facing technical role (Technical Customer Success, Technical Account Management, Customer Solutions Engineering, Solutions or Value Engineering) working with enterprise or strategic accounts.
- Hands-on technical skills. You're comfortable in browser DevTools, can read HTML, CSS, and JavaScript, and have worked with APIs, JSON, and SDK installs. You don't need to be a mobile developer, but you understand how iOS and Android apps are built.
- Experience helping customers implement and get value from a technical SaaS product, such as an analytics, data, or developer platform.
- Experience owning or co-owning renewal or expansion targets, or a clear interest in moving into a role with a number attached.
- Nice to have: experience at a digital experience, product analytics, or similar SaaS company.

The impact you will have in 6 Months:

- You're the go-to technical contact for every account in your portfolio. You've run an EBR or onsite with each one, and you've led your first add-on evaluation.

#LI-Hybrid

## #LI-CD1

## About Fullstory

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our[Winning Ways](https://www.fullstory.com/about-us/) to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:

- Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
- Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
- Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
- Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.

Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!

## About Fullstory

## Company Overview
- **One-liner**: Fullstory provides an AI-powered digital experience intelligence platform that captures and analyzes behavioral data to help businesses understand and improve user interactions.
- **Entity Type**: Private (Series D)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2014
- **Founders**: Scott Voigt (CEO & Co-founder), Joel Webber (Co-founder)

## Core Business
- **Primary industry**: Behavioral Data Analytics / Digital Experience Intelligence (SaaS)
- **Target customers**: B2B, Enterprise, and Mid-Market companies across industries like Retail, Travel, Gaming, Financial Services, and SaaS.
- **Mission or purpose**: To make every business more customer-centric by providing true behavioral insights that reveal the sentiment between the clicks.

## Products & Services
- **Fullstory Platform (StoryAI)**: An AI-powered analytics engine that turns behavioral data into actionable insights, allowing teams to ask questions and get answers about user behavior without manual digging.
- **Fullcapture**: A privacy-first session recording and replay tool that provides a complete record of every digital interaction.
- **Guides & Surveys**: In-product guidance tools (tours, NPS surveys) to collect feedback and validate UX improvements.
- **Data Direct**: A solution that feeds behavioral data directly into enterprise data warehouses and AI initiatives for custom analysis.
- **Workforce (Employee Experience)**: A solution to improve internal workflows and employee digital experiences.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metrics**:
    - **Annual Revenue**: ~$67.2 million
    - **Total Funding**: ~$197.2 million
- **Notable Investors/Partners**: Salesforce Ventures, Google Ventures, Kleiner Perkins, Permira (led Series D).
- **Growth Signals**:
    - Employee count of ~394 (up 10.8% YoY) as of mid-2025.
    - Strong enterprise customer growth, with reported wins including Chipotle, ServiceTitan, Pizza Hut, and VividSeats.
    - Named first in its industry to be certified in Responsible AI.
    - Consistently appears on the Inc. 5000 list.

## Competitive Advantages
- **Patented Behavioral Data Technology**: Fullstory’s platform captures and indexes every user interaction (clicks, scrolls, rage clicks) automatically, providing retroactive analysis without requiring pre-defined events.
- **AI-First Approach (StoryAI)**: Their "StoryAI" engine allows users to ask natural-language questions about user behavior, differentiating them from traditional analytics tools that require complex querying.
- **Privacy by Default**: Automatic PII detection and redaction built into the core product, a critical differentiator for security-conscious enterprises.
- **Data Activation**: The ability to export high-quality behavioral data into other systems (Data Direct) creates a sticky ecosystem play.

## Strategic Focus
- **AI & Automation**: Deepening investment in AI to automate insights and agent-based solutions for both customer and employee experiences.
- **Enterprise Expansion**: Targeting larger, global enterprises with complex digital experiences.
- **Partner Ecosystem**: Deepening integrations with cloud and analytics partners like Google.
- **Responsible AI Leadership**: Maintaining a strong stance on ethical and responsible use of AI in analytics.

## Why Work Here
- **Culture**: Values include "Be Brave," "Take Ownership," "Communicate with Clarity," and "Assess & Adapt." The company emphasizes a culture of curiosity and problem-solving.
- **Remote/Hybrid Policy**: Distributed workforce with ~400 team members across 17 countries and 5 offices. The company is a "global group" and supports international collaboration.
- **Notable Perks**:
    - 90% of health premiums covered.
    - Flexible paid time off.
    - Generous parental leave policy.
    - 401(k) with a 2:1 match.
    - 10 days of company holidays.
- **Engineering & Product Focus**: Strong technical team (119 in technical departments). Recent hires include a new Chief Product and Technology Officer (Claire Fang) and a new CFO (Chad Gold), signaling investment in product and financial maturity.

## Sources
1. [fullstory.com](https://www.fullstory.com/)
2. [fullstory.com/about-us/](https://www.fullstory.com/about-us/)
3. [fullstory.com/careers/](https://www.fullstory.com/careers/)
4. [linkedin.com/company/fullstory](https://www.linkedin.com/company/fullstory)
5. [jobs.ashbyhq.com/fullstory](https://jobs.ashbyhq.com/fullstory/)

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