---
title: 'Customer Solutions at McMaster-Carr'
canonical: 'https://feeny.ai/job/customer-solutions-mcmaster-carr-atlanta-wed31x66jrps'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Solutions at McMaster-Carr

- **Company:** McMaster-Carr
- **Location:** Atlanta, GA
- **Posted:** 2025-10-16
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/mcmastercarr/jobs/4046750009

## Job description

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you’re an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We’re interested in your ability to think and find solutions for our customers.

You will learn about many parts of McMaster-Carr’s operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.

Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.

Make an impact and grow your professional skillset through experiences like:

- Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
- Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
- Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
- Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

A bachelor's degree is required for this role.

Cash Compensation

Total cash compensation typically ranges from $103,000 - $118,000, which includes annual cash profit sharing based on company profitability.

Be Rewarded

We are committed to comprehensive benefits to support employees and their dependents, such as:

- 100% tuition reimbursement
- Medical, dental, pharmacy, and vision plans with no monthly premiums
- Industry leading company-funded retirement accounts
- Employee resource groups
- Inclusive, all-gender benefits
- First-time home buyer assistance
- Paid parental leave for all new parents
- Adoption and surrogacy assistance
- Paid time off for vacation and personal time

## Who We Are

McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We’ve thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world-class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.

## #BI-DNI

## Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

Data We Collect

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click [here](https://www.mcmaster.com/cpra_job_applicant_notification/).

## About McMaster-Carr

## Company Overview
- **One-liner**: McMaster-Carr is a privately held e-commerce and catalog company that supplies over 600,000 industrial products to businesses for maintenance, repair, and operations (MRO).
- **Entity Type**: Private (family-owned, bootstrapped)
- **Headquarters**: Elmhurst, Illinois, USA
- **Founded**: 1901
- **Founders**: Not publicly disclosed (family‑owned business)

## Core Business
- **Primary industry**: Industrial supplies & equipment distribution (MRO)
- **Target customers**: B2B – engineers, maintenance teams, purchasing agents, and manufacturing/construction firms (small businesses to large enterprises)
- **Mission / purpose**: To be the complete, one‑stop source for industrial supplies, delivering high‑quality products with fast, reliable service. (Paraphrased from the company’s stated focus on “handpick[ing] every product” and shipping 98% of orders from stock the same day.)

## Products & Services
- **Industrial Supply Catalog**: Over 600,000 SKUs covering fasteners, raw materials, plumbing, electrical, safety equipment, precision tools, and more. Offered as a SaaS‑like web platform with CAD downloads, material certificates, and 3D models.
- **Same‑Day / Next‑Day Delivery**: 98% of orders ship from stock at standard rates, with same‑day or next‑day delivery to many U.S. locations.
- **In‑House Software & Technology**: Custom‑built e‑commerce engine, inventory management, distribution automation, and mobile applications developed by internal engineering teams.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue is not publicly reported; industry estimates often place it in the $3–5 billion range, but the company does not confirm figures.
- **Notable Investors**: None (family‑owned; no external funding raised)
- **Growth Signals**: 
  - Active hiring across six U.S. facilities (Chicago, Atlanta, Cleveland, Los Angeles, Princeton, Fort Worth) for roles in software engineering, distribution automation, customer solutions, and management.
  - Expanding its technology team with focus on automation, data centers, and mobile app development.
  - Recently posted openings for “Automation Engineering Manager” and “CMMS Engineer,” indicating investment in warehouse and process automation.

## Competitive Advantages
- **Massive Catalog & Fast Fulfillment**: Unmatched breadth of inventory (600k+ products) combined with near‑universal in‑stock availability and same‑day shipping—a difficult combination for competitors to replicate.
- **In‑House Technology**: All software (e‑commerce, distribution, logistics) is built and maintained internally, giving McMaster‑Carr tight integration and the ability to rapidly iterate.
- **Strong Supplier Relationships & Quality Control**: Products are hand‑picked and verified; material certificates and traceability are standard.
- **Engineering‑First Culture**: Technology teams are highly autonomous and work on challenging projects (warehouse robotics, high‑performance web apps, data center design).

## Strategic Focus
- **Automation & Distribution Efficiency**: Investing heavily in automated material handling, robotics, and facility reliability to maintain speed and accuracy as order volumes grow.
- **Technology Talent Development**: Growing the software engineering and IT teams to support custom development of internal tools, customer‑facing platforms, and infrastructure.
- **Geographic Expansion**: Operations centers in five major U.S. regions (plus the Chicago HQ) to provide fast delivery nationwide; newer facilities in Fort Worth and Princeton signal continued geographic scaling.

## Why Work Here
- **Culture & Values**: Emphasizes “capability, not skill”—hiring curious people who can grow across roles. Strong inclusion and diversity programs, prayer/meditation spaces, all‑gender restrooms, mentoring groups.
- **Work Model**: Hybrid for many tech roles (typically 3 days on‑site per week); distribution and customer‑facing roles are generally on‑site. Remote flexibility varies by position.
- **Compensation & Benefits**:
  - No‑monthly‑premium medical, dental, pharmacy, and vision plans for employees and dependents.
  - Generous profit sharing and company‑funded retirement accounts.
  - 100% tuition reimbursement, adoption/surrogacy assistance, paid parental leave.
  - First‑time home‑buyer assistance, financial counselors, and college assistance for dependents.
- **Engineering Culture**: Engineers work on diverse projects (web, mobile, data centers, automation) with support for learning through reading groups, guilds, and technical leadership tracks.

## Sources
1. [mcmaster.com/careers](https://www.mcmaster.com/careers)
2. [mcmaster.com](https://www.mcmaster.com/)
3. [builtin.com/company/mcmaster-carr](https://builtin.com/company/mcmaster-carr)
4. [job-boards.greenhouse.io/mcmastercarr](https://job-boards.greenhouse.io/mcmastercarr/jobs/4088048009)

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