---
title: 'Customer Solutions Program Manager at Lumafield'
canonical: 'https://feeny.ai/job/customer-solutions-program-manager-lumafield-san-francisco-praz0qetnqys'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Solutions Program Manager at Lumafield

- **Company:** Lumafield
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/lumafield/70d56bfd-81af-424b-b105-e4869e949c49

## Job description

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA.

About the role: Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges. In this customer-facing role, you'll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams. These solutions may range in complexity from multi-week projects to larger programs that entail delivery of multiple solutions across a customer’s organization and/or product lines. This role requires strong communication skills as you'll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base. This role will work with the Head of Customer Success to build processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism. This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders.

What you'll do:

- Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations
- Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
- Collaborate with product and engineering teams to define requirements and execute on them
- Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
- Manage change and expectations internally and externally with customers
- Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks

About you:

- B.S. in engineering
- 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
- Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
- Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
- High level of detail orientation and exceptional organizational skills
- Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
- Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
- Must be a US citizen or GC holder

Bonus:

- MBA
- Technical expertise in software application development or embedded systems

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

Reach out if you want to be a part of what we are building.

## About Lumafield

## Company Overview
- **One-liner**: Lumafield provides industrial X-ray computed tomography (CT) scanners and cloud-based analysis software that give engineers non-destructive, three-dimensional insight into manufactured parts.
- **Entity Type**: Private (Series C funded)
- **Headquarters**: San Francisco, California, United States (with an additional office in Cambridge, Massachusetts)
- **Founded**: 2019
- **Founders**: Eduardo Torrealba (CEO)

## Core Business
- **Primary industry/industries**: Industrial CT scanning, non-destructive testing, manufacturing intelligence, hardware + software.
- **Target customers**: B2B – engineering teams in manufacturing, aerospace, automotive, medical devices, defense, and consumer goods.
- **Mission/purpose statement**: “Upgrade manufacturing.” The company is building a platform from X-ray capture to computer vision analysis to web-based collaboration to make advanced manufacturing tech accessible to every industry. [lumafield.com/about](https://www.lumafield.com/about)

## Products & Services
- **[Neptune, Triton, Saturn]**: Industrial X-ray CT scanners for R&D and production, offering non-destructive internal inspection of components.
- **[Mars]**: High-volume in-line inspection solution for automated quality assurance on manufacturing lines.
- **[Voyager]**: Cloud-based analysis software that enables engineers to inspect, measure, and collaborate on CT scan data from any browser.

All products are part of an integrated manufacturing intelligence platform. [cbinsights.com/company/lumafield](https://www.cbinsights.com/company/lumafield)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding of $202.5M; annual revenue reported at $3M (likely early-stage). [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)
- **Notable Investors/Partners**: Series C ($75M) led by IVP (April 2025); prior rounds led by Kleiner Perkins, Lux Capital, DCVC. [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)
- **Growth Signals**: Headcount grew 17.8% YoY to ~140 employees; LinkedIn followers up 106.7% yearly to 34,410; actively hiring across engineering, sales, and compliance roles. [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)

## Competitive Advantages
- **Full-stack rebuild**: Lumafield rebuilt the entire CT scanning system – from X-ray capture hardware to computer vision analysis to a web-based collaboration platform – making a historically expensive and complex tool far more accessible.
- **Cloud-native software**: Voyager enables real-time collaboration and analysis without on-premise installation, a differentiator against legacy CT software.
- **Patented technology**: The company holds 15 patents related to 3D X-ray and inspection methods. [cbinsights.com/company/lumafield](https://www.cbinsights.com/company/lumafield)

## Strategic Focus
- **Upgrade manufacturing**: Continue expanding the hardware and software platform to make industrial CT scanning an everyday tool for engineering teams.
- **Scale for high-volume inspection**: Mars (in-line solution) targets production-line quality assurance, opening the market beyond R&D.
- **Defense & regulated industries**: Hiring for Director of Regulatory Compliance & Validation Strategy and Customer Success Manager – Defense & Federal Programs, indicating a push into government and regulated verticals. [jobs.lever.co/lumafield](https://jobs.lever.co/lumafield)

## Why Work Here
- **Culture & values**: Core values of speed, curiosity, integrity, and empathy; employees are recognized through quarterly peer-nominated awards (“Mega Kudos”); open-door policy, monthly all-hands, and CEO office hours. [lumafield.com/careers](https://www.lumafield.com/careers)
- **Remote/hybrid**: Hybrid model – new hires attend an onboarding week at Boston HQ; roles based in San Francisco, Cambridge, and El Segundo. [lumafield.com/careers](https://www.lumafield.com/careers)
- **Perks**: Health/vision/dental coverage; paid parental leave; equity for all full-time employees; flexible vacation; mental health & wellness perks; catered lunches & full kitchen; retirement savings. [lumafield.com/careers](https://www.lumafield.com/careers)
- **Engineering culture**: Emphasis on solving complex problems, hands-on work with manufacturing hardware and software, and collaboration across disciplines (hardware, software, AI/ML). [jobs.lever.co/lumafield](https://jobs.lever.co/lumafield)

## Sources
1. [lumafield.com/careers](https://www.lumafield.com/careers)
2. [lumafield.com/about](https://www.lumafield.com/about)
3. [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)
4. [cbinsights.com/company/lumafield](https://www.cbinsights.com/company/lumafield)
5. [jobs.lever.co/lumafield](https://jobs.lever.co/lumafield)

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