---
title: 'Customer Strategist at Assembled'
canonical: 'https://feeny.ai/job/customer-strategist-assembled-san-francisco-54dbh1jdzgca'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Strategist at Assembled

- **Company:** Assembled
- **Location:** San Francisco, CA
- **Compensation:** $120k–$160k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/assembledhq/6dd00e0f-2e13-4d44-b36e-1f954f3e4267

## Job description

## About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved. Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust [Assembled](https://www.assembled.com/customers). We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.

## The Role

For companies like Salesforce, Stripe, and DoorDash, great customer support has an impact well beyond the customer experience. It builds loyalty, improves efficiency, and fuels growth. Delivering all of that at scale is a complex challenge, especially as AI changes how support teams operate. As a Customer Strategist at Assembled, you'll help customers tackle these challenges head-on, owning the relationship and results from implementation through renewal and expansion. You'll work alongside business leaders and operators, dig into their data and workflows, and find better ways to forecast demand, manage staffing, optimize schedules, and put AI to work. You'll combine big-picture thinking with hands-on problem-solving to turn those opportunities into measurable improvements. Your impact won't stop with your customers. You'll help shape how Assembled grows, from rethinking our post-sales experience and building our expansion strategy to bringing customer insights directly into product decisions. You'll work closely with Product, Engineering, Sales, and company leadership, and get in the room with customers for business reviews, working sessions, and trainings when it makes a difference. We're profitable, gaining ground against established providers, and taking on bigger, more complex challenges as AI transforms customer support. You'll join a close-knit team with real autonomy, where you can tackle interesting problems, try new ideas, and see your work make a difference across the business.

## What You'll Do

- Own the customer relationship and the results. Partner with a portfolio of customers to understand their business priorities, build lasting relationships, and deliver measurable results. Stay ahead of risks, develop thoughtful account strategies, and turn customer success into renewals and expansion.
- Turn data into better business decisions. Dig into customer operations, product usage, and performance data to uncover challenges, identify opportunities, and turn your findings into clear, actionable recommendations for customer leaders.
- Bring complex initiatives to life. Work across customer teams and Assembled's Product, Solutions, and Sales teams to align priorities, solve problems, and drive projects from idea through execution.
- Help customers unlock what's possible. Get hands-on with Assembled to help customers rethink workflows, solve operational challenges, and adopt new capabilities. Lead trainings and business reviews that connect product adoption to measurable business results.
- Help shape what we build and how we scale. Bring customer insights into product decisions, help shape our account expansion strategy, and lead initiatives that improve our customer journey and how we work as a team.

## About You

You'll likely thrive here if:

- You like figuring out how things work. You're comfortable digging into messy problems, unfamiliar technology, and complex workflows. You look beyond symptoms to find root causes and figure out what actually needs to change.
- You turn data into smart business decisions. You can make sense of complex data, spot opportunities others might miss, and turn insights into clear recommendations. You understand what drives a business and how to create meaningful, lasting value.
- You know what matters and make things happen. You cut through competing priorities, make smart decisions, and move quickly from ideas to action. You take ownership, find ways around roadblocks, and don't need someone telling you what to do next.
- You bring people together to get things done. You build trust with everyone from frontline operators to senior executives, communicate complex ideas clearly, and get people moving in the same direction. You know when getting in the room makes all the difference.
- You learn fast and stay open. You ask thoughtful questions, seek feedback, and aren't afraid to change your mind. You're eager to try new approaches and share what you've learned with others.
- You're an AI-native operator. You use AI regularly to solve problems and get things done, and you're eager to rethink how Customer Success works as agents take on more of the day-to-day.

Bonus Points If: You've worked in consulting, engineering, analytics, or business operations, especially in a fast-moving environment. Experience with complex B2B software, workforce management, customer operations, or conversational AI is a plus.

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Other roles at Assembled

- [Senior Field Marketing Manager, EMEA](https://feeny.ai/job/senior-field-marketing-manager-emea-assembled-london-19zr59qwt335) — London, United Kingdom
- [Software Engineer, Workforce Operations](https://feeny.ai/job/software-engineer-workforce-operations-assembled-united-states-gqmppj65apbc) — United States
- [Product Manager, Agentic Workforce Operations](https://feeny.ai/job/product-manager-agentic-workforce-operations-assembled-san-francisco-7m4vqqqdjjp6) — San Francisco, CA
- [Head of Growth Marketing](https://feeny.ai/job/head-of-growth-marketing-assembled-san-francisco-dherdm5x4y5r) — San Francisco, CA
- [Head of Sales Engineering](https://feeny.ai/job/head-of-sales-engineering-assembled-san-francisco-n4dfp8pz4qzy) — San Francisco, CA
- [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-assembled-san-francisco-5e8as9j6g6z4) — San Francisco, CA
- [Enterprise Sales Development Representative (SDR)](https://feeny.ai/job/enterprise-sales-development-representative-sdr-assembled-san-francisco-xdkdv87sfkzc) — San Francisco, CA
- [Security Engineer](https://feeny.ai/job/security-engineer-assembled-new-york-a8tps4c4aazx) — New York, NY
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-assembled-san-francisco-df3x7fzqekzp) — San Francisco, CA
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-assembled-new-york-28wgqjmeve4w) — New York, NY