---
title: 'Customer Strategist (Cleared) at ConductorAI'
canonical: 'https://feeny.ai/job/customer-strategist-cleared-conductorai-washington-7jstjpw3b0nv'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Strategist (Cleared) at ConductorAI

- **Company:** ConductorAI
- **Location:** Washington, DC
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-12-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/conductorai/eb04b38b-8e12-427c-b367-ac2e32f56d27

## Job description

## INTRODUCTION

We value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.

## WHAT WE OFFER

- The ability to have real impact on mission-critical workflows
- The chance to use state-of-the-art tech to solve novel problems with mission partners
- The opportunity to define your role through time as we grow
- Competitive salary and equity upside with annual merit refreshes based on impact

Position Overview This multi-faceted role involves a combination of strategy, sales, and relationship management, requiring a highly organized and self-motivated individual. You'll be on the forefront of building and deploying our software to mission users, working closely with engineers to develop new features and capabilities, and scaling the team over time. You need to have sharp user and product acumen, experience with intense customers (mission environments or critical industry companies), be adept at learning about new problems and technologies, and have a nose for valuable use cases. You should be a strategic thinker who can identify new opportunities, build strong client and partner relationships, and collaborate with cross-functional teams to achieve business objectives.

You will play a large role in defining the product direction and tone of our platform — as such, you should want to measure your work based on impact, not pats on the back, and you need to have a maniacal focus on delivering value to users. You will be responsible for determining how we work with customers and, in turn, help steer the strategy of our company.

Finally, you need to be comfortable working on a tight-knit team, including a history of highly productive relationships with engineers and a willingness and ability to take ownership of hard problems. As we scale, you should also be comfortable defining processes to work smarter, not harder, and to support additional team members.

Location This role is based in the Washington, DC area.

## Key Responsibilities

- Go onsite and work closely with customers to execute on various products, including scoping, product feedback sessions, trainings, data analysis, key presentations, and user support
- Build and deliver demos to new customers
- Drive increased revenue with customers through shaping new opportunities for expansion via feature sets, use cases, or value creation
- Develop and grow relationships with executive-level stakeholders at our customer organizations and conferences
- Embody the voice of the user to drive our product roadmap and ensure engineers have access to key customer insights
- Identify opportunities to scale customer and contract operations as we grow, including project management, planning, and forecasting
- As a core member of our team, contribute to company strategy, nurture and shape our budding culture, and take on diverse responsibilities as we evolve

## Qualifications

- Active DoD Secret clearance or higher required at time of hire; this requirement is mandated by the classified nature of work performed under US government contracts and is non-negotiable
- US citizenship required by applicable federal law and government contract obligations (ITAR/EAR); we are unable to consider green card holders or sponsor visas for this role
- 2–5 years of experience embedding in technical customer workflows, understanding customer data, and driving new product features
- A bias for action and distinct aptitude for problem solving in ambiguous environments
- Technical fluency, competency, and curiosity
- Ability to travel up to 50% domestically and OCONUS
- Strong written and verbal communication skills

Desired Qualifications

- Active TS or TS/SCI clearance
- Experience working in defense, intelligence, or national security environments
- Experience at an early-stage startup or in fast-moving, ambiguous environments
- Existing relationships with DoD or civil agency stakeholders

The base salary range for this role is $160,000–$200,000, with the opportunity for significant equity commensurate with a Series A stage opportunity. Candidates with an active TS or TS/SCI clearance may be eligible for compensation at the higher end of the range. Starting pay will be based on a number of factors including qualifications, experience, and location. This range reflects base salary only and does not include equity or other compensation components.

ConductorAI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law.

## About ConductorAI

## Company Overview
- **One-liner**: ConductorAI builds an AI-powered platform called Conduit that helps large organizations, especially the U.S. government, navigate complex policies and approvals to move decisions from months to minutes.
- **Entity Type**: Private (Series A)
- **Headquarters**: Scarborough, Maine, United States
- **Founded**: 2023
- **Founders**: Ben Fichter (Co-Founder), Eric Schwartz (Co-Founder and COO)

## Core Business
- **Primary industries**: Government technology (Defense, Intelligence, Civilian Agencies), Legal & Compliance (e-discovery, FOIA, ITAR), Enterprise workflow automation.
- **Target customers**: B2G (U.S. Department of Defense, civilian agencies, intelligence community) and B2B (commercial organizations with complex approval processes).
- **Mission**: Help the government move faster by cutting through red tape and accelerating secure information sharing.

## Products & Services
- **Conduit Platform** – AI-powered workflow orchestration and agentic search platform that ingests complex policy documents and enables experts to encode processes into intuitive, AI-augmented decision trees. Supports security classification, FOIA review, e-discovery, investigations, ITAR compliance, foreign disclosure, and foreign military sales. Available via APIs and deployed in Green, Red, and Yellow enclaves with FedRAMP High accreditation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $23M (conflicting reports: $15M Series A led by Lux Capital in April 2025, plus additional investment from Booz Allen Ventures in July 2025; other sources cite $23M from Lux Capital and a16z) [linkedin.com](https://www.linkedin.com/company/conductor-ai) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/conductorai)
- **Notable Investors/Partners**: Lux Capital, a16z (Andreessen Horowitz), Booz Allen Ventures.
- **Growth Signals**: Headcount grew 52.4% year-over-year to 16 employees; 8 active job postings as of mid-2026; product deployed in the most sensitive government environments; FedRAMP High accredited.

## Competitive Advantages
- **FedRAMP High Authorization** – Allows deployment in top-secret and classified environments, a significant barrier to entry.
- **Dual-Use Platform** – Serves both government and commercial customers, reducing dependency on single market cycles.
- **Microservice Architecture** – Built for complex, air-gapped environments with robust CVE mitigation, hardened images, and support for multiple LLMs.
- **Agentic Search & Workflow Orchestration** – Differentiates by combining AI search with policy-encoded decision trees, enabling rapid, auditable approvals.

## Strategic Focus
- **Current priorities**: Expand across U.S. civilian agencies and commercial sectors; deepen capabilities in security classification, FOIA, and foreign disclosure; maintain FedRAMP compliance and expand to international allied governments.
- **Growth direction**: Scaling the Conduit platform as a standard for AI-augmented bureaucratic processes, with a clear path to becoming the operating system for government approvals.

## Why Work Here
- **Culture highlight**: Mission-driven, early-stage startup focused on making a tangible impact on national security and government efficiency. Described as “building on the cutting edge of AI-powered decision making for Defense, Intelligence, USG Civilian, and Commercial customers.”
- **Remote/hybrid policy**: Remote-first company operating on East Coast hours with a hub in NYC; hybrid presence in Washington, DC. Open positions are listed as hybrid (NY, DC, or Maine) and some remote.
- **Notable perks/engineering culture**: Equity is offered; salary ranges for engineering roles from $150K–$220K. Engineering team works on microservice architecture, multiple LLM integrations, and high-security deployments. Teams are small (16 people) with high autonomy and close collaboration with founders.

## Sources
1. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/conductorai)
2. [conductorai.com](https://www.conductorai.com/)
3. [linkedin.com](https://www.linkedin.com/company/conductor-ai)
4. [builtin.com](https://builtin.com/company/conductorai)
5. [conductorai.co](http://conductorai.co/)

## Other roles at ConductorAI

- [Forward Deployed Engineer Lead](https://feeny.ai/job/forward-deployed-engineer-lead-conductorai-washington-n1e2334d6sde) — Washington, DC
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-conductorai-washington-y172xezf8549) — Washington, DC
- [Forward Deployed Software Engineer](https://feeny.ai/job/forward-deployed-software-engineer-conductorai-washington-4a91k14bw872) — Washington, DC
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-conductorai-new-york-d1femjqvek6r) — New York, NY
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