---
title: 'Customer Strategy and Operations at Stealth HealthTech Startup'
canonical: 'https://feeny.ai/job/customer-strategy-and-operations-stealth-healthtech-startup-canada-cdssd82d8pgz'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Strategy and Operations at Stealth HealthTech Startup

- **Company:** Stealth HealthTech Startup
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/stealth-healthtech-startup/49c1a825-7511-4a59-b5ea-a0cdb2d79b0f

## Job description

## About the Company

We’re building infrastructure that makes healthcare innovation easier. Our customers already serve 3+ million patients and manage $15+ billion in annual medical spend. Today, we work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more innovation in healthcare—so more patients receive affordable care.

## About our Team

Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US, which sold to a 1,000+-person incumbent. We’re a tight-knit team that’s driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.

## About the Role

Our business is growing quickly, with leading healthcare companies as customers, and our Customer Success function is growing right along with it. We're looking for someone to join our Customer Success team and help drive that momentum forward.

In this role, you'll own a portfolio of clients and be responsible for ensuring they successfully launch and scale with us. You'll work directly with clients to understand their challenges and get them properly structured across all 50 states, and cross-functionally with internal teams to build the systems that let us onboard and scale healthcare groups faster and more reliably.

This team is at the tip of the spear, making it dramatically easier to launch and scale a healthcare business. If you're excited about what we're building, we'd love to speak with you.

## What You'll Own

- Own the relationship with our largest enterprise clients, serving as the main point of contact throughout their onboarding and taking responsibility for their overall experience.
- Own a portfolio of clients across the full journey—from scoping and helping close late-stage deals, to leading the implementation of a new healthcare group, to optimizing established accounts.
- Lead regular meetings with your key clients to strengthen the relationship, understand evolving needs, and drive long-term success.
- Own significant business outcomes and the metrics that matter, including minimizing time-to-live for new clients and driving successful, durable launches.
- Dig into data to root-cause client issues and turn your findings into data-informed recommendations and solutions.
- Own the end-to-end implementation roadmap for new clients, ensuring a seamless launch and getting them properly structured across all 50 states.
- Proactively remove process roadblocks that stand in the way of the Customer Success team's progress and momentum.

## About You

- 3–6 years of experience in Strategy & Ops, Customer Success, Account Management, Consulting, Ops, or a similarly rigorous client-facing and operating role at a high-growth company.
- Direct client-facing experience, with a track record of owning relationships and being the trusted point of contact for key accounts.
- An eye for identifying process improvement opportunities and creative ways to better structure operations.
- Experience building scalable systems and processes that help a team work more effectively.
- Comfort digging into data to find root causes and inform your recommendations.
- Exceptional operational output; you get a high volume of quality work done on any given day.
- The ability to manage multiple competing priorities and drive complex projects to completion while aligning various stakeholders.
- Strong written and verbal communication, with the ability to build trust with clients quickly.
- Strong attention to detail and a track record for getting the details right.
- Self-motivated, resourceful, and quick to take initiative in ambiguous situations.
- An interest in working in healthcare and helping healthcare innovation flourish.
- Talent magnetism: exceptional people want to work with you.
- Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best. https://www.youtube.com/watch?v=I33qGB4rvWA)
- Excited by a fast-paced, startup culture where you'll navigate ambiguity and solve big problems, with very high autonomy.

## What We Offer

- Highly competitive salary and stock options (we want you to share in our growth)
- Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)
- Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).
- Hybrid set-up. Preference for either New York or Toronto, but open to elsewhere.
- Paid Time Off: Vacation days and paid holidays.
- Comprehensive health plans so you feel your best.
- Culture of mentorship, learning, independence, and critical thinking.
- This role has a preference for Eastern Time (EST) hours (but there can be some flexibility there)

## About Stealth HealthTech Startup

## Company Overview
- **One-liner**: A digital health group developing an AI-powered platform to analyze cardiopulmonary and respiratory data, aiming to streamline diagnostics and make high-quality healthcare more accessible and personal.
- **Entity Type**: Private (Stealth Startup)
- **Headquarters**: New York, United States (with an office in Mountain View, CA and presence in the United Kingdom, India, Canada, and Turkey)
- **Founded**: 2024
- **Founders**: Dino Petrovic (CEO), Brett Sternfield (Co-Founder), Noa Mintz (Co-Founder & CEO)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech), Digital Health, AI-Powered Diagnostics
- **Target customers**: B2B — Healthcare practices, health plans, and clinicians; B2C — Patients needing longitudinal, coordinated care
- **Mission or purpose statement**: To improve healthcare outcomes by preserving meaningful relationships between patients and clinicians, blending strong clinical standards with modern technology to make care feel seamless, responsive, and grounded in trust.

## Products & Services
- **AI-Powered Diagnostic Platform**: An innovative AI platform that analyzes cardiopulmonary and respiratory data to streamline diagnostics, reduce physician chart review time, and accelerate healthcare innovation. Likely a SaaS/API-based solution.
- **Longitudinal Care Coordination Model**: A thoughtfully designed care model that brings together clinicians, care teams, modern tools, and operational support to provide coordinated, personal care across multiple states.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding amount is not disclosed, but the company is backed by "leaders in healthcare" and operates with a team of approximately 27-100 employees.
- **Notable Investors/Partners**: Supported by "leaders in healthcare" (specific names not disclosed due to stealth status). Recent hires have come from GE HealthCare, Optum, and NextEra Energy, suggesting potential partnerships or talent draw from these areas.
- **Growth Signals**: Monthly headcount growth of +10.6% as of mid-2025/2026, active hiring across 12+ roles (including Sr. Data Scientist, Account Executive, Customer Success, and People/Culture), presence across 5 countries, and operation in multiple US states.

## Competitive Advantages
- **Stealth & Focused R&D**: Operating in stealth mode allows the company to build and test its AI platform without competitive pressure, ensuring maximum impact at launch.
- **AI-First Clinical Workflow**: A dedicated multi-agent AI platform designed specifically for healthcare, reducing physician time on chart review and treatment planning while engaging patients directly with care navigation.
- **Experienced Clinical & Technical Leadership**: Leadership includes a CTO with deep AI/ML experience, a Chief Medical Officer (Tina Wu), and founders with prior entrepreneurial backgrounds, combined with a strong emphasis on HIPAA compliance and data security.
- **Patient-Centric Model**: The business model is built around preserving the clinician-patient relationship, a key differentiator in a market often criticized for depersonalizing care.

## Strategic Focus
- **Product Development**: Building the core AI infrastructure for clinical workflows, with a focus on cardiopulmonary and respiratory diagnostic improvements.
- **Team Scaling**: Active recruitment of founding engineering, data science, and operational teams to build the technical and business foundations.
- **Market Expansion**: Operating across multiple US states (including Mississippi, Tennessee, New Hampshire) and international markets (UK, India, Canada, Turkey), indicating a strategy for broad geographic reach from the outset.
- **Compliance & Trust**: Prioritizing data security, HIPAA compliance, and ethical AI use as a core pillar of the platform's development.

## Why Work Here
- **Impactful Mission**: Directly contribute to improving healthcare outcomes by reducing physician burnout and expanding access to quality care.
- **Technical Challenge**: Opportunity to architect and build a scalable, multi-agent AI platform from the ground up in a highly regulated industry (healthcare).
- **Remote & Hybrid Flexibility**: The company operates with a hybrid workspace for some roles, and fully remote positions are available for global talent (e.g., Philippines, Canada).
- **Growth & Ownership**: As a stealth startup, employees have the chance to shape the company's technical culture and development practices, with significant ownership over their domains.
- **Notable Perks**: Competitive salary is mentioned for roles like Sr. Data Scientist; the company is actively building a positive engineering culture focused on collaboration and high standards.

## Sources
1. [LinkedIn - Stealth Health Tech Startup](https://www.linkedin.com/company/stealth-health-tech-startup)
2. [Built In - Stealth HealthTech Startup Careers](https://builtin.com/company/stealth-healthtech-startup)
3. [Project101 - Hiring Companies Stealth Health-Tech Startup](https://project101.ai/hiring-companies/stealth-health-tech-startup)
4. [BeBee - Stealth Healthtech Startup Jobs](https://bebee.com/us/companies/stealth-healthtech-startup)
5. [Richard Forsythe - LinkedIn Profile](https://linkedin.com/in/rforsythe949)

## Other roles at Stealth HealthTech Startup

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- [Sales Operations Specialist](https://feeny.ai/job/sales-operations-specialist-stealth-healthtech-startup-philippines-5mqqszp29vcr) — Philippines
- [Software Engineer](https://feeny.ai/job/software-engineer-stealth-healthtech-startup-north-71czp2ymjrhs) — North, United States
- [Business Operations](https://feeny.ai/job/business-operations-stealth-healthtech-startup-north-wgvz9p0xrdz0) — North, United States
- [Talent Acquisition Specialist (Physician Growth)](https://feeny.ai/job/talent-acquisition-specialist-physician-growth-stealth-healthtech-startup-byw522hxbjyj) — Philippines
- [Partnerships](https://feeny.ai/job/partnerships-stealth-healthtech-startup-philippines-k386enmgkfd1) — Philippines
- [People and Culture Specialist](https://feeny.ai/job/people-and-culture-specialist-stealth-healthtech-startup-philippines-k1p62z6e8wgn) — Philippines
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- [Business Operations Lead](https://feeny.ai/job/business-operations-lead-stealth-healthtech-startup-north-b3q4gxspfww4) — North, United States