---
title: 'Customer Strategy and Value Associate at Feedzai'
canonical: 'https://feeny.ai/job/customer-strategy-and-value-associate-feedzai-portugal-a8tfs5zbxtwv'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Strategy and Value Associate at Feedzai

- **Company:** Feedzai
- **Location:** Portugal
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-17
- **Apply:** https://careers.feedzai.com/job_description?gh_jid=8223376

## Job description

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

The Revenue Optimization Associate serves as an indispensable co-pilot to our enterprise sales team. Operating directly in the deal flow, this role takes ownership of key commercial, security procurement, and client reporting workflows - eliminating deal friction and accelerating time-to-close.

As part of the The Revenue Central Execution and Optimization team, you will support prospects and clients in evaluating the total business value generated by Feedzai’s RiskOps platform. We achieve this by aligning our platform capabilities with our clients' strategic, customer experience, and risk management agendas. Beyond pre-sale execution, RCEO ensures long-term client trust by delivering monthly usage metrics and managing annual vendor compliance assessments.

This is a high-impact, high-visibility role ideal for an ambitious commercial professional or analyst who wants to sit close to active revenue generation, master value engineering, and directly influence enterprise deal velocity.

## Key Responsibilities

Deal Execution & Security Procurement

- Serve as the primary point of contact for sales reps and Solution Consultants to accelerate client security reviews, vendor assessments, and InfoSec questionnaires using AI-powered tools.
- Unblock procurement hurdles by coordinating directly with Legal, Security, and Engineering to deliver complete, accurate response packages to prospects.
- Assist with commercial execution, custom deal requests, and contract alignment prior to deal closing.

Client Adoption & Metric Reporting

- Generate and distribute automated monthly/quarterly business impact reports for clients, translating product usage data into meaningful business metrics.
- Help clients and account managers track ongoing value realization post-sale to drive retention and expansion.
- Oversee annual vendor assessment compliance to maintain Feedzai’s high quality and security standards.

Value Engineering & ROI Modeling

- Build compelling prospect Business Cases and financial ROI calculators that quantify our value proposition during live sales cycles.
- Partner with Value Adoption Owner to maximize client ROI and support long-term client retention strategies..

Everything we do is a team sport. In this role, you will collaborate daily with Sales, Solution Consultants, Value Adoption Owners, Subject Matter Experts (SMEs), Product Managers, Customer Success, and Delivery teams to drive seamless execution across the entire customer lifecycle.

## Qualifications

- Education: Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
- 3+ years of experience in management consulting, value selling or in analyst research roles within B2B SaaS or complex software environments
- Strong proficiency in Excel/Google Sheets; comfortable with financial modeling, ROI calculations, and unit economics (able to learn/backup financial business case creation).
- Hands-on experience with CRM systems (Salesforce/HubSpot), CPQ tools, and workflow automation apps. Familiarity with AI-driven document/RFP software is a strong plus.
- Exceptional project management and organizational skills with a track record of driving cross-functional alignment across Legal, Security, Finance, and Revenue.
- Excellent verbal and written communication skills with professional fluency in English.
- Also highly valued:
- Experience working in the payments space or/and fraud in financial services/merchants/ acquirers
- Experience in storytelling, design thinking, customer journeys assessment
- Experience working with a Saas vendor

#LI-Remote | #LI-JP1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

[Life at Feedzai Instagram](https://www.instagram.com/life_at_feedzai/)

[Feedzai Culture](https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf)

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

## About Feedzai

## Company Overview
- **One-liner**: Feedzai is an AI-native platform that detects and prevents fraud, money laundering, and other financial crimes in real time, processing over $9 trillion in payments annually for the world's largest banks and fintechs.
- **Entity Type**: Private (Unicorn; last valued at over $1 billion after Series D in March 2021)
- **Headquarters**: New York, New York, United States (also major offices in Coimbra, Lisbon, Porto, Portugal; London, UK; Atlanta, Georgia)
- **Founded**: 2011
- **Founders**: Nuno Sebastião, Pedro Bizarro, Paulo Marques

## Core Business
- **Primary industry/industries**: Financial technology (Fintech), Fraud Prevention, Anti-Money Laundering (AML), Risk Management, AI/ML
- **Target customers**: B2B; Tier 1 global banks, fintechs, payment processors, and regulators (e.g., selected by the European Central Bank to secure the Digital Euro)
- **Mission or purpose statement**: "To make the world a safer place for commerce, one transaction at a time."

## Products & Services
- **Feedzai RiskOps Platform**: A unified, AI-native platform that covers the entire financial crime lifecycle — from transaction fraud and behavioral biometrics to anti-money laundering (AML) compliance. It ingests 120 billion events per year and uses machine learning to stop scams, reduce false positives, and accelerate model deployment.
- **Transaction Fraud Detection**: Real-time scoring and decisioning for payments (card, ACH, P2P, etc.) to prevent fraud *before* it happens.
- **Anti-Money Laundering (AML)**: AI-powered transaction monitoring that scales with regulatory change and product expansion, enabling accurate detection of suspicious activity.
- **Behavioral Biometrics**: Combines real-time behavioral and device intelligence to identify abnormal behavior and signs of manipulation, helping banks intervene without adding friction.

## Market Standing
- **Valuation/Market Cap**: Unicorn status since March 2021 (valuation > $1 billion); latest valuation not publicly disclosed.
- **Key Metric**: **Total Funding** — $351.2M raised across 11 rounds.
- **Notable Investors/Partners**: Key investors include SoftBank Vision Fund 2, KKR, Sapphire Ventures, and Citi Ventures. Trusted by global financial leaders and selected by the European Central Bank (with Capgemini Germany) for the Digital Euro project.
- **Growth Signals**:
    - **Headcount**: 649+ employees (up ~19.3% year-over-year, adding +139 people).
    - **Reach**: Protects 1 billion consumers, processes 120 billion events/year, and secures $9 trillion in payments annually.
    - **Key Results (Tier 1 bank)**: 62% more fraud detected, 73% fewer false positives, 25x faster model deployment.
    - **Global footprint**: Offices in 10 locations; employees in 16+ countries; supports 190 countries.

## Competitive Advantages
- **AI-Native & Purpose-Built**: Unlike generic solutions, Feedzai’s AI is purpose-built for financial crime, combining over a decade of domain expertise with deep behavioral data.
- **Collective Intelligence**: Every customer benefits from global data patterns, enabling the platform to uncover risks invisible to individual institutions.
- **Space-Grade Precision**: Founders honed their skills at the European Space Agency, bringing a rigorous, scientific approach to risk detection.
- **End-to-End RiskOps**: Unifies fraud detection, AML, and compliance on a single platform — a rare integration in the industry.
- **Proven Scalability**: Trusted by the world’s largest banks and even a central bank (ECB), demonstrating enterprise-grade reliability.

## Strategic Focus
- **Deepening the RiskOps platform**: Continuing to unify fraud, AML, and compliance into a single, seamless workflow.
- **Scaling AI research**: Bridging the gap from lab to product through a dedicated Research team that patents innovations and transfers them to the Product team.
- **Regulatory expansion**: Serving regulators (e.g., ECB Digital Euro) and helping clients navigate evolving AML and scam-prevention mandates.
- **Global hiring & remote flexibility**: Growing the team across 16+ countries while maintaining a strong, values-driven culture.

## Why Work Here
- **Culture & Purpose**: Feedzai emphasizes a mission to "create a safer and fairer world." The culture is described as inclusive, with a focus on collaboration and innovation.
- **Work Model**: **Flex / Remote Work Policy** — employees can work from 16+ countries, with 10 global office locations. Flexible work hours and personal time off are standard.
- **Benefits & Perks**:
    - Comprehensive health insurance
    - Mental Health and Menstruation Leave
    - Maternity/Paternity programs
    - 4-day work weeks in August (reported)
    - Training allowance and culture of learning
    - Well-being allowance & IT allowance
    - Flexible/remote work options
- **Engineering & Research Excellence**: The company has a dedicated **Research** team focused on patenting innovations, offering a strong environment for ML/AI engineers and data scientists.
- **Impact**: Work directly on protecting billions of dollars in transactions and stopping financial crime at scale — a rare combination of societal impact and technical challenge.

## Sources
1. [Feedzai.com](https://www.feedzai.com/)
2. [Feedzai About Us](https://www.feedzai.com/about-us/)
3. [Feedzai Careers](https://careers.feedzai.com/)
4. [This is Feedzai - Careers](https://careers.feedzai.com/this-is-feedzai/)
5. [Feedzai LinkedIn](https://www.linkedin.com/company/feedzai)

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