---
title: 'Customer Strategy Lead at Sandstone'
canonical: 'https://feeny.ai/job/customer-strategy-lead-sandstone-new-york-21g8054h0ryd'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Strategy Lead at Sandstone

- **Company:** Sandstone
- **Location:** New York, NY
- **Compensation:** $130k–$170k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/sandstone/accdad85-3fb5-4c80-af1e-12e4baeb77bc

## Job description

## About Sandstone

Sandstone is on a mission to elevate in-house legal from a support function into a true strategic partner. From day one, we’ve been clear about what we are—and are not. We are not replacing in-house legal teams. We are building a platform that amplifies them. Our platform enables modern legal teams to move at the speed of AI, deliver better outcomes, and create measurable business value. We unify legal data, power end-to-end workflows, and organize business context within the tools teams already use. Sandstone is the home for AI-native legal departments. Today, Sandstone is trusted by Fortune 500 companies and fast-growing innovators alike. We ship quickly, iterate relentlessly, and scale with intention. When you join Sandstone, you become part of a team that believes deeply in the compounding power of collaboration, rigorous problem-solving, and obsessive attention to detail. Our engineering team is elite, our lawyers ship code every day, and we are dedicated to building the most delightful product an in-house lawyer opens in the morning—and closes at the end of the day. We work five days a week out of our offices in the Lower East Side. Dogs welcome; shoes optional; chess encouraged.

## About The Role

We’re looking for a Customer Strategy Lead to own our post-sales customer relationships from implementation through renewal and expansion, end to end. You’ll sit at the center of our Post-Sales team, serving as the primary point of contact for General Counsel, legal ops leaders, and the in-house teams who rely on Sandstone every day. You'll drive successful rollouts, build trust with executives and day-to-day stakeholders, and strive to make every customer see real, measurable value from the platform. You’ll then use that trust to expand within our accounts and iterate on our product.

## What You’ll Own

- Implementation & Onboarding: Lead new customers from signed contract to live product, mapping legal workflows, configuring the platform, and driving adoption across legal, business, and IT stakeholders.
- Account Strategy & Relationship Management: Serve as the primary point of contact for a portfolio of accounts, building trusted relationships with GCs, legal ops leads, and the day-to-day users inside their teams.
- Business Reviews & Executive Alignment: Plan and run QBRs and business reviews that align on goals, surface the value Sandstone has delivered, and set the roadmap for what's next.
- Renewals & Expansion: Own the renewal process end to end, including forecasting timelines, managing stakeholder alignment, mitigating churn risk, and identifying expansion opportunities as accounts mature.
- Customer Health & Retention: Monitor adoption and usage signals, proactively flag risk, and run action plans that keep accounts healthy and engaged.
- Cross-Functional Partnership: Work closely with our Forward-Deployed Engineers, as well as our Sales, Product, and Engineering teams, to ensure a seamless handoff from close to onboarding, and relay customer feedback that shapes our roadmap.

## What You’ll Bring

- 4+ years in a customer-facing role (implementation, customer success, account management, or consulting), ideally at a B2B SaaS company selling into enterprise or otherwise complex organizations.
- A track record of owning the full post-sales lifecycle: onboarding, adoption, renewal, and expansion, with measurable outcomes to show for it.
- Comfort mapping complex workflows and translating customer needs into product configuration and change management plans.
- Strong executive presence: you're confident running QBRs and business reviews with senior stakeholders, including General Counsel and other legal leadership.
- Highly organized and detail-oriented, with the ability to manage a portfolio of accounts at different stages of their lifecycle at the same time.
- Genuine curiosity and excitement about AI and how it's transforming legal and enterprise workflows.

If you've worked with legal teams before, you'll immediately understand the opportunity here. If you haven't, but you know how to build trust with sophisticated stakeholders and drive real adoption, we want to talk. Bonus

- Experience in legal tech, legal operations, or supporting products used by in-house legal teams.
- Early experience at a fast-growing startup, including building the playbook while running it.
- Background in management consulting or another structured, client-facing, analytical role.

Working at Sandstone: Benefits & Perks

- Comprehensive health, dental, and vision insurance; 401K
- 12 weeks paid parental leave
- Flexible time off (20+ days PTO)
- Annual learning & development stipend
- Technology stipend, including unlimited spend on AI tooling
- Daily lunch for in-office team members

At Sandstone, we value high ownership, flexibility, and curiosity. You'll have an outsized impact, work closely with ambitious colleagues, and help transform how legal teams work for the modern age.

## About Sandstone

## Company Overview
- **One-liner**: Sandstone builds a Legal Relationship Management platform that uses AI agents to unify intake, workflows, and data for in-house legal departments.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, NY, USA
- **Founded**: 2025
- **Founders**: Nick Fleisher (CEO), Jarryd Strydom (COO), Liam Germain (CTO)

## Core Business
- **Primary industry**: Legal Technology (Legal AI, Legal Operations)
- **Target customers**: B2B – In-house legal departments at enterprises and mid-market companies
- **Mission**: Elevate in-house legal from a support function into a true strategic partner by building a platform that amplifies legal teams with AI-native workflows and unified context.

## Products & Services
- **Legal Relationship Management Platform**: A SaaS platform that integrates with over 50 existing tools (Slack, procurement, CRM, etc.) to provide intake, triage, redlining, drafting, approvals, vendor management, clause libraries, and custom reporting. AI agents proactively gather context and route work to the right owner.
- **AI Agents**: Agentic workflows that understand legal context, respect permissions, and automate repetitive tasks like contract review and comment handling.
- **Analytics & Reporting**: Custom dashboards for cycle times, risk exposure, capacity, and deviation rates.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: $10M in total seed funding (announced January 2026)
- **Notable Investors/Partners**: Sequoia Capital (lead), Lightspeed Venture Partners, and over 20 General Counsel from companies like eBay, Bilt, Flatiron Health, Okta, and Sun Microsystems founders.
- **Growth Signals**: 28 employees as of mid-2026, with 6.1% monthly headcount growth; actively hiring across engineering, sales, and design roles; backed by top-tier investors; team includes veterans from Google, Amazon, Meta, Microsoft, McKinsey, DocuSign, Carta, and leading law firms.

## Competitive Advantages
- **Built by legal practitioners**: Founders and core team include former in-house counsel, legal ops experts, and software engineers who experienced the pain points firsthand.
- **Deep integrations**: Over 50 pre-built integrations allow the platform to layer on top of existing tech stacks without forcing workflow changes.
- **AI-native design**: Agentic workflows that proactively gather context and route work, rather than just document storage.
- **Strong advisor network**: Backed by Fortune 500 GCs and leading legal tech operators.

## Strategic Focus
- **Transform legal departments**: Shift legal teams from reactive, process-heavy operations to proactive, strategic partners.
- **Scale go-to-market**: Building out sales teams (Enterprise and Mid-Market Account Executives) to capture the in-house legal market.
- **Product expansion**: Continuing to develop AI agents, reporting, and integrations to cover the full lifecycle of legal work.

## Why Work Here
- **Culture & Values**: “Everyone Ships, Everyone Sells” – all team members push code and contribute to sales. Values include Ship Relentlessly, Earn Trust, Simplicity Wins, and Do the Hard Things.
- **Work Environment**: Hybrid workspace in New York, NY. In-office culture with catered meals, team events, and dogs encouraged (especially Sandy).
- **Compensation**: Competitive salary, meaningful equity, and fully covered medical, dental, and vision benefits.
- **Engineering Excellence**: Investment in tooling to multiply output; team includes engineers from top tech companies; focus on shipping quickly and learning.
- **Growth Opportunity**: Early-stage company with strong backing, offering the chance to shape a product and category from the ground up.

## Sources
1. [Sandstone.com](https://sandstone.com/)
2. [Sandstone About Page](https://sandstone.com/about)
3. [Sandstone Careers Page](https://sandstone.com/careers)
4. [LinkedIn – Sandstone](https://www.linkedin.com/company/sandstone-ai)
5. [Built In – Sandstone](https://builtin.com/company/sandstone-1)

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