---
title: 'Customer Strategy Lead at Stackline'
canonical: 'https://feeny.ai/job/customer-strategy-lead-stackline-seattle-00gvat5g0323'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Strategy Lead at Stackline

- **Company:** Stackline
- **Location:** Seattle, WA
- **Posted:** 2025-04-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/stackline/jobs/4550347005

## Job description

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

About The Role:

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).

What You Will Do:

- Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
- Own customer retention for your business; proactively manage renewal risk.
- Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
- Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs.
- Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
- Gather valuable feedback from clients and act as a voice of the customer internally.
- Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
- Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations

Who We Are Looking For:

- Bachelor’s degree in a relevant field.
- 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
- 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
- 2+ years of people leadership experience.
- Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
- Passion for SaaS, technology, eCommerce, and customer service.
- High energy with the ability to successfully drive projects with minimal guidance.
- Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
- Passion for rolling up the sleeves and diving in both tactically and strategically.
- Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
- Ability to work in a fast-paced environment while maintaining focus on primary goals.
- Experience selling/owning renewal and expansion conversations.
- Ability to think big, solve problems, and are detail oriented.
- Proficient in Microsoft Outlook, Excel, and PowerPoint.

Bonus Points If You Have:

- MBA degree
- A background with traditional and digital marketing, buying, and measurement.
- Experience working in a startup, retail, digital advertising, or eCommerce environment.

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. This role is hiring at the Associate Director and Director levels. The pay range for this position located in Seattle is $140,000 - $160,000 per year for Associate Director and $160,000 - $190,000 per year for Director. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

- Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
- Fertility benefits to support your path to parenthood
- 401(k) with company match to help you plan ahead
- Company-paid life insurance
- 20 days of PTO + 9 company holidays to truly unplug
- Paid parental leave for all parents — because family matters
- Summer Fridays (log off at 3pm and enjoy it)
- Regular in-office social events including happy hours and catered lunches
- A thoughtfully stocked kitchen with healthy snacks and fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Stackline

## Company Overview
- **One-liner**: Stackline provides an AI-powered retail growth platform that unifies data, insights, and automation to help consumer brands measure, manage, and grow their business across ecommerce channels.
- **Entity Type**: Private (funded by Goldman Sachs and TA Associates)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2014
- **Founders**: Michael Lagoni

## Core Business
- **Primary industry/industries**: Retail Technology, Ecommerce Analytics, Retail Media, AI-powered Software
- **Target customers**: B2B, primarily large consumer brands (83 of the top 100 consumer brands are clients), retailers, and professional service firms
- **Mission or purpose statement**: "Fuel the future of commerce by bringing brands and customers closer together."

## Products & Services
- **Beacon**: An integrated suite for commerce operations delivering unified insights, precise predictions, and intelligent automation across sales, forecasting, advertising, content, and operations. Includes real-time dashboards, 52-week SKU-level forecasts, scenario modeling, and growth recommendations.
- **Atlas**: A competitive intelligence platform providing a commanding view of the ecommerce landscape across Amazon, Walmart, Target, and beyond. Tracks competitor ad spend, market share shifts, traffic, reviews, pricing, and product performance across more than one billion products.
- **Ad Manager**: An enterprise platform for powering advanced retail media across Amazon, Walmart, and more from a single interface. Centralizes campaign management with pre-built integrations, automated budget pacing, targeting, and real-time optimization.
- **Advisor**: An AI-powered agent with deep retail expertise that connects sales, media, shopper, and custom data to answer questions, analyze performance, research categories, and assess competitors. Delivers action plans, recommendations with forecasted ROI, and creates content.
- **Shopper Analytics**: Provides omnichannel insights to understand how millions of shoppers act online and in physical stores—from market share to retention and share of wallet. Tracks shopper behavior at granular levels across major retailers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $180 million raised from Goldman Sachs and TA Associates
- **Notable Investors/Partners**: Goldman Sachs ($50M investment in 2021), TA Associates ($130M investment in 2023)
- **Growth Signals**: Trusted by over 7,000 leading consumer brands; clients grew sales +77% faster than the market average last year; clients earned over $100 billion using the platform last year; expanded to 26 countries; opened offices in New York, Minneapolis, and Argentina; grew team to 250 employees globally

## Competitive Advantages
- **Massive data moat**: Access to the world's largest set of online retail data, tracking more than one billion products across major retailers.
- **AI-first platform**: Industry's first full-funnel forecasting technology (Beacon Pro) and an AI-powered agent (Advisor) that connects multiple data sources to deliver action plans and content.
- **Deep client penetration**: 83 of the top 100 consumer brands choose Stackline, creating a strong network effect and industry credibility.
- **Proven ROI**: Clients grew sales +77% faster than the market average last year, and clients earned over $100 billion using the platform.

## Strategic Focus
- **Continued R&D investment**: Accelerating investment in AI and machine learning to create groundbreaking solutions for consumer brands.
- **Geographic expansion**: Expanding core offerings (Atlas, Beacon, retail media) to more countries throughout Europe, Asia, and Latin America.
- **Product innovation**: Developing transformative capabilities like retail checkout, apps, and Shopper Analytics to equip brands with new ways to engage shoppers.
- **Talent growth**: Growing the team globally with ambitious colleagues across engineering, data science, product, and customer strategy.

## Why Work Here
- **High-impact work**: Employees build mission-critical tools trusted by the world's top brands (83 of the top 100 consumer brands).
- **Engineering culture**: Access to the world's largest set of online retail data to build state-of-the-art AI and LLM-powered technologies. Engineers are encouraged to think big and take risks.
- **Ambitious team**: Described as "problem solvers and creative thinkers, engineers and new business builders" who tackle the industry's toughest challenges.
- **Benefits**: Competitive salaries, stock options, Vanguard 401K with 4% employer match, best-in-class health/dental/vision insurance, 20 weeks paid maternity leave (12 weeks for all other parents), 20 days PTO plus 7 company holidays, Summer Fridays (early release), and fully stocked kitchens.
- **Office locations**: Global offices in Seattle (HQ), New York, Minneapolis, and Argentina, all in downtown locations with easy access to lunch and after-work activities.
- **Team size**: Approximately 250 employees globally.

## Sources
1. [stackline.com](https://www.stackline.com/)
2. [stackline.com/about](https://www.stackline.com/about)
3. [stackline.com/careers](https://www.stackline.com/careers)
4. [job-boards.greenhouse.io/stackline](http://job-boards.greenhouse.io/stackline)
5. [builtin.com/company/stackline](https://builtin.com/company/stackline)

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