---
title: 'Customer Strategy Manager at Stackline'
canonical: 'https://feeny.ai/job/customer-strategy-manager-stackline-minneapolis-wjeesbysrb9m'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Strategy Manager at Stackline

- **Company:** Stackline
- **Location:** Minneapolis, MN / Seattle, WA
- **Posted:** 2024-10-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/stackline/jobs/4480946005

## Job description

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

About The Role:

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).

What You Will Do:

- Build strong relationships with customers to understand their goals, objectives, and challenges.
- Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
- Deliver relevant and compelling insights to customers on a regular cadence.
- Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
- Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
- Act as the voice of the customer within the organization, advocating for customer needs and requirements.
- Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.

Who We Are Looking For:

- Bachelor’s degree in a relevant field.
- 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
- Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
- Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
- Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
- High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
- A true passion and motivation to delight customers, and treat each customer as if they were your only one.
- Ability to work in a fast-paced environment while maintaining focus on primary goals.
- Ability to think big, solve problems, and are detail oriented.
- Proficient in Microsoft Outlook, Excel, and PowerPoint.
- Ability to travel monthly to quarterly depending on your assigned client portfolio.

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

- Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
- Fertility benefits to support your path to parenthood
- 401(k) with company match to help you plan ahead
- Company-paid life insurance
- 20 days of PTO + 9 company holidays to truly unplug
- Paid parental leave for all parents — because family matters
- Summer Fridays (log off at 3pm and enjoy it)
- Regular in-office social events including happy hours and catered lunches
- A thoughtfully stocked kitchen with healthy snacks and fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Stackline

## Company Overview
- **One-liner**: Stackline provides an AI-powered retail growth platform that unifies data, insights, and automation to help consumer brands measure, manage, and grow their business across ecommerce channels.
- **Entity Type**: Private (funded by Goldman Sachs and TA Associates)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2014
- **Founders**: Michael Lagoni

## Core Business
- **Primary industry/industries**: Retail Technology, Ecommerce Analytics, Retail Media, AI-powered Software
- **Target customers**: B2B, primarily large consumer brands (83 of the top 100 consumer brands are clients), retailers, and professional service firms
- **Mission or purpose statement**: "Fuel the future of commerce by bringing brands and customers closer together."

## Products & Services
- **Beacon**: An integrated suite for commerce operations delivering unified insights, precise predictions, and intelligent automation across sales, forecasting, advertising, content, and operations. Includes real-time dashboards, 52-week SKU-level forecasts, scenario modeling, and growth recommendations.
- **Atlas**: A competitive intelligence platform providing a commanding view of the ecommerce landscape across Amazon, Walmart, Target, and beyond. Tracks competitor ad spend, market share shifts, traffic, reviews, pricing, and product performance across more than one billion products.
- **Ad Manager**: An enterprise platform for powering advanced retail media across Amazon, Walmart, and more from a single interface. Centralizes campaign management with pre-built integrations, automated budget pacing, targeting, and real-time optimization.
- **Advisor**: An AI-powered agent with deep retail expertise that connects sales, media, shopper, and custom data to answer questions, analyze performance, research categories, and assess competitors. Delivers action plans, recommendations with forecasted ROI, and creates content.
- **Shopper Analytics**: Provides omnichannel insights to understand how millions of shoppers act online and in physical stores—from market share to retention and share of wallet. Tracks shopper behavior at granular levels across major retailers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $180 million raised from Goldman Sachs and TA Associates
- **Notable Investors/Partners**: Goldman Sachs ($50M investment in 2021), TA Associates ($130M investment in 2023)
- **Growth Signals**: Trusted by over 7,000 leading consumer brands; clients grew sales +77% faster than the market average last year; clients earned over $100 billion using the platform last year; expanded to 26 countries; opened offices in New York, Minneapolis, and Argentina; grew team to 250 employees globally

## Competitive Advantages
- **Massive data moat**: Access to the world's largest set of online retail data, tracking more than one billion products across major retailers.
- **AI-first platform**: Industry's first full-funnel forecasting technology (Beacon Pro) and an AI-powered agent (Advisor) that connects multiple data sources to deliver action plans and content.
- **Deep client penetration**: 83 of the top 100 consumer brands choose Stackline, creating a strong network effect and industry credibility.
- **Proven ROI**: Clients grew sales +77% faster than the market average last year, and clients earned over $100 billion using the platform.

## Strategic Focus
- **Continued R&D investment**: Accelerating investment in AI and machine learning to create groundbreaking solutions for consumer brands.
- **Geographic expansion**: Expanding core offerings (Atlas, Beacon, retail media) to more countries throughout Europe, Asia, and Latin America.
- **Product innovation**: Developing transformative capabilities like retail checkout, apps, and Shopper Analytics to equip brands with new ways to engage shoppers.
- **Talent growth**: Growing the team globally with ambitious colleagues across engineering, data science, product, and customer strategy.

## Why Work Here
- **High-impact work**: Employees build mission-critical tools trusted by the world's top brands (83 of the top 100 consumer brands).
- **Engineering culture**: Access to the world's largest set of online retail data to build state-of-the-art AI and LLM-powered technologies. Engineers are encouraged to think big and take risks.
- **Ambitious team**: Described as "problem solvers and creative thinkers, engineers and new business builders" who tackle the industry's toughest challenges.
- **Benefits**: Competitive salaries, stock options, Vanguard 401K with 4% employer match, best-in-class health/dental/vision insurance, 20 weeks paid maternity leave (12 weeks for all other parents), 20 days PTO plus 7 company holidays, Summer Fridays (early release), and fully stocked kitchens.
- **Office locations**: Global offices in Seattle (HQ), New York, Minneapolis, and Argentina, all in downtown locations with easy access to lunch and after-work activities.
- **Team size**: Approximately 250 employees globally.

## Sources
1. [stackline.com](https://www.stackline.com/)
2. [stackline.com/about](https://www.stackline.com/about)
3. [stackline.com/careers](https://www.stackline.com/careers)
4. [job-boards.greenhouse.io/stackline](http://job-boards.greenhouse.io/stackline)
5. [builtin.com/company/stackline](https://builtin.com/company/stackline)

## Other roles at Stackline

- [Security Automation Engineer](https://feeny.ai/job/security-automation-engineer-stackline-seattle-0626sqm851h8) — Seattle, WA
- [Account Manager, Programmatic Media Strategy](https://feeny.ai/job/account-manager-programmatic-media-strategy-stackline-cleveland-8gtr23rxmytq) — Cleveland, OH / Minneapolis, MN / New York, NY / Seattle, WA
- [Senior Account Manager, Strategy & Ecommerce Insights](https://feeny.ai/job/senior-account-manager-strategy-ecommerce-insights-stackline-cleveland-xy5t148v9e11) — Cleveland, OH / Minneapolis, MN / New York, NY / Seattle, WA
- [Associate Director, Programmatic Media Strategy](https://feeny.ai/job/associate-director-programmatic-media-strategy-stackline-cleveland-2aecc2trph1p) — Cleveland, OH / Minneapolis, MN / New York, NY / Seattle, WA
- [Account Manager, Programmatic Media Strategy](https://feeny.ai/job/account-manager-programmatic-media-strategy-stackline-london-554f3k0efs6m) — London, United Kingdom
- [Account Manager, Strategy & Ecommerce Insights](https://feeny.ai/job/account-manager-strategy-ecommerce-insights-stackline-london-zmkk1fcffaj9) — London, United Kingdom
- [Account Manager, Strategy & Ecommerce Insights](https://feeny.ai/job/account-manager-strategy-ecommerce-insights-stackline-cleveland-78vy0xmtmqe6) — Cleveland, OH / Minneapolis, MN / New York, NY / Seattle, WA
- [Account Manager, Strategic Insights](https://feeny.ai/job/account-manager-strategic-insights-stackline-seattle-ksn53qwsw0v4) — Seattle, WA
- [Senior Manager, Strategic Insights](https://feeny.ai/job/senior-manager-strategic-insights-stackline-seattle-a7j71z3twje3) — Seattle, WA
- [Associate Director, Strategy & E-commerce Insights](https://feeny.ai/job/associate-director-strategy-e-commerce-insights-stackline-cleveland-4879b5k9b1yq) — Cleveland, OH / Minneapolis, MN / New York, NY / Seattle, WA