---
title: 'Customer Strategy at Valerie Health'
canonical: 'https://feeny.ai/job/customer-strategy-valerie-health-san-francisco-california-e85jk9qntvzy'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Strategy at Valerie Health

- **Company:** Valerie Health
- **Location:** San Francisco California, United States
- **Compensation:** $120k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/94473fc3-79db-4f39-935f-ab43dce387d6/application

**Skills:** SQL, Spreadsheet skills, Data cleaning, Data analysis, Data modeling, Technical fluency, Code fluency

> Drive growth and account management for large healthcare provider customers by serving as the primary point of contact. Partner with cross-functional teams to identify product opportunities, ensure successful implementations, and drive product adoption within provider operations.

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.

- Team: We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the role

Reporting to the Head of Customers, this role will drive our next tier of growth with some of our largest customers. You will be responsible for going deep with our partners, in both implementation and account growth, understanding how we deliver maximum value now and become core to their operations. This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership. You will be the primary point of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for growth. The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the business, and you’ll work closely with operations, engineering and go-to-market to ensure success of launches, delivery and growth.

## What You’ll Do

- Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
- Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
- Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
- Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success.
- Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter.

## About You

Experience:

- 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
- Track record of expansively owning and driving key business outcomes on high-performing teams
- Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency

Attributes:

- Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
- Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
- Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
- Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
- Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is “good enough” to achieve high velocity execution.
- Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.

## Compensation & Benefits

- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
- Be the opportunity engine and growth driver in an AI-native, high-growth startup
- SF office: Daily catered lunch and dinner reimbursement

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

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