---
title: 'Customer Success & Account Manager — AI Agents at Wing Assistant'
canonical: 'https://feeny.ai/job/customer-success-account-manager-ai-agents-wing-assistant-malaysia-4atacjq52erc'
type: 'job'
last_seen: '2026-09-22'
---

# Customer Success & Account Manager — AI Agents at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Malaysia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.lever.co/getwingapp/28fc97f0-0134-47e2-b872-7b1ce649f26e

## Job description

## About Central

Central builds AI agents that do real work for businesses. Our agents handle a variety of tasks, from answering phones to managing scheduling systems. As we expand into back-office workflows, we are seeking a dedicated Customer Success & Account Manager to ensure fast execution and customer satisfaction.

## Responsibilities

- Own a book of customers. Know what's live, what's blocked, what's broken, who's unhappy, what's unresolved, what's at risk, and where there is an opportunity to grow.
- Move things the same day. Customer questions, open items, implementation blockers, engineering escalations, and commercial conversations should get action quickly.
- Take customers live. Understand their workflow, configure their AI agent, connect systems, and test everything end to end before launch.
- Configure AI agents yourself. Work with prompts, flows, transfer and escalation rules, and other product settings.
- Troubleshoot before escalating. Reproduce problems, inspect configurations, and fix issues independently.
- Own the handoff to engineering. Provide clear reproduction steps, customer impact, and urgency when escalating issues.
- Verify the outcome. Test solutions personally before informing customers of fixes.
- Be on the phone. Conduct onboarding, troubleshooting, and expansion calls actively.
- Protect revenue. Spot churn risks early and ensure accounts remain healthy.
- Grow accounts. Identify additional workflows or processes that Central can automate.
- Help shape the product. Provide feedback on recurring problems that should be automated.
- Document what you learn. Create playbooks and templates from recurring problems.

## Requirements

- 2+ years in a customer-facing B2B software role.
- Experience managing customer accounts independently.
- Excellent spoken and written English.
- Experience configuring software independently.
- Strong technical comfort to troubleshoot configuration issues.
- Extremely strong follow-through.
- Organized to track the status of all important accounts.
- Experience with retention, renewal, and expansion conversations.
- Genuine curiosity about AI and its applications in business.
- Able to work US business hours consistently.

## Nice to Have

- Background in workflow builders or no-code tools.
- Familiarity with APIs or third-party integrations.
- Experience with telephony systems like Twilio or RingCentral.
- Knowledge of healthcare operations or EHR systems.
- Startup experience with changing priorities.
- Experience with retention or upsell targets.
- Experience building or automating projects using AI.

## About the Role

In this role, you will be at the forefront of customer interaction, ensuring that their experiences with our AI agents are smooth and effective. Your ability to act quickly and decisively will be crucial as you manage customer accounts and navigate obstacles.Central expects a dynamic environment where your contributions directly impact customer satisfaction and product development. You'll play a vital role in communicating customer needs back to the product team, helping shape future iterations of our services.As we continue to expand, your insights and proactive engagement will help guide the direction of Central's growth, making this a unique opportunity to influence the future of AI solutions in business operations.

## Benefits

- Fully remote work environment.
- Opportunity to work with cutting-edge AI technology.
- Professional development and growth opportunities.
- Collaborative and dynamic company culture.
- Exposure to diverse customer workflows and industry challenges.
- Contribute directly to product development based on customer feedback.

Central is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds.

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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