---
title: 'Customer Success Advisor at LiveScore Group'
canonical: 'https://feeny.ai/job/customer-success-advisor-livescore-group-lagos-7a0g8yrarr4e'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Success Advisor at LiveScore Group 

- **Company:** LiveScore Group 
- **Location:** Lagos, Nigeria
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-09-26
- **Apply:** https://job-boards.greenhouse.io/livescore9/jobs/8844793002

## Job description

Hybrid working: 40% of the week in the office Working hours: Various shifts between Monday - Sunday, 40 hours per week

## The Role

The Customer Success team's main responsibility is to manage contacts (inbound and outbound calls, emails, social media posts, and chats), KYC, fraud, risk, and payment flows across our Sportsbook platform. This role will involve using third-party KYC providers, as well as using a variety of detection techniques, to identify high-risk accounts, detect unusual activity, investigate, and then close suspicious accounts to reduce risk and prevent revenue losses for the company while also tending to customers via our support channels. The position calls for keen attention to detail, sound judgment, the capacity for multitasking, and the ability to efficiently and promptly manage workload.

Visatech Ltd are the licensed operators of LiveScore Bet Nigeria and are part of the international business, LiveScore Group.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

## Key Responsibilities

- Deliver exceptional customer support across multiple channels (calls, email, webchat, social media).
- Address and resolve customer queries efficiently, escalating complex issues when necessary.
- Provide clear, accurate, and timely technical and general support to customers.
- Perform KYC checks and support the verification process, including document review and age/security checks.
- Monitor and assess potential fraud and suspicious activity using available systems and tools.
- Maintain accurate records and data entry related to customer interactions and account status.
- Assist with account administration tasks such as payments, withdrawals, and chargebacks.
- Follow internal procedures and ensure compliance with regulatory requirements.
- Contribute to the continuous improvement of customer experience and support operations.
- Act as a brand ambassador, fostering trust and loyalty through effective communication.

## Skills, Knowledge and Experience

- Experience in the iGaming industry or a related field, with a strong customer service background.
- Excellent written and verbal communication skills, fluent in English.
- Familiarity with Anti-Money Laundering (AML) and Responsible Gaming regulations.
- Ability to manage multiple tasks effectively in a dynamic environment.
- Strong team player with a proactive, “can-do” attitude and ability to work independently.
- High level of accuracy and attention to detail, especially in data handling.
- Experience with KYC, fraud detection, payments, or risk management is a plus.
- Proficient in Microsoft Office and comfortable with digital platforms and mobile apps.
- Quick learner with the ability to adapt to new tools, systems, and processes.
- Comfortable using AI-powered support tools (e.g., automated workflows, chat suggestions, fraud alerts) to enhance efficiency and accuracy.

What can we offer?

- Private Healthcare Scheme – available after 3 months
- Contributory Pension Plan
- Group Life and personal accident cover with COVID cover extension
- Employee transit support
- Breakfast
- Leave entitlement
- Celebration Moments
- Learning and development options

## About LiveScore Group 

## Company Overview
- **One-liner**: LiveScore Group converges the worlds of sports media and sports betting through its owned ecosystem of brands LiveScore, LiveScore Bet, and Virgin Bet.
- **Entity Type**: Private (privately held)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019 (LiveScore Group formed after demerger from Gamesys; the LiveScore brand dates back to 1998)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Sports media, online sports betting, online gambling
- **Target customers**: B2C sports fans and bettors globally; also B2B advertising and software development clients
- **Mission or purpose statement**: “Fuelling Fans’ Passion for Sport” — delivering a frictionless, converged experience that combines real-time sports content with a world-class sportsbook

## Products & Services
- **LiveScore**: Real-time sports scores, free-to-air live streaming (e.g., Champions League, FIFA Club World Cup), free-to-play games like LiveScore 6. Available in over 200 territories. Type: Mobile app and web platform.
- **LiveScore Bet**: Online sportsbook offering betting opportunities, launched in UK (2021), Nigeria (2020), Ireland, and briefly in Netherlands (exited 2024). Type: Sportsbook.
- **Virgin Bet**: Online sportsbook brand launched in 2019, operates in UK and South Africa (launched 2025). Type: Sportsbook.
- **B2B Services**: Advertising revenue from sports media and software development (50% YoY growth in FY25). Type: Service.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of £206.3m for FY25 (12 months to 31 March 2025), up 15.3% YoY [next.io](https://next.io/news/results/livescore-group-cuts-net-loss-fy25/)
- **Notable Investors/Partners**:
  - Ringier AG — £50m strategic investment in 2022 [livescoregroup.com](https://livescoregroup.com/)
  - Virgin Group — invested as a shareholder in October 2024 [livescoregroup.com](https://livescoregroup.com/)
  - Kambi — completed migration to Kambi sportsbook platform in July 2024 [livescoregroup.com](https://livescoregroup.com/)
  - X and xAI — announced a transformational partnership in 2025 [livescoregroup.com](https://livescoregroup.com/)
- **Growth Signals**:
  - Revenue growth of 15.3% in FY25; B2C online gambling revenue up 18.3% to £185.1m [next.io](https://next.io/news/results/livescore-group-cuts-net-loss-fy25/)
  - 45M+ LiveScore users globally [livescoregroup.com](https://livescoregroup.com/)
  - Record 165K betting actives on LiveScore Bet in 2022 [livescoregroup.com](https://livescoregroup.com/)
  - Expanded into Bulgaria (2024) and South Africa (Virgin Bet, 2025) [livescoregroup.com](https://livescoregroup.com/)
  - Net loss reduced from £48.9m to £28.6m YoY; EBITDA loss improved 60.8% [next.io](https://next.io/news/results/livescore-group-cuts-net-loss-fy25/)
  - LinkedIn followers grew 20.5% year-over-year to 14,020 [linkedin.com](https://uk.linkedin.com/company/livescoregroup)

## Competitive Advantages
- **Convergence model**: Own and operate a fully integrated ecosystem where sports media content (LiveScore) drives betting engagement (LiveScore Bet, Virgin Bet), reducing customer acquisition costs and improving retention.
- **In-house tech stack**: Purpose-built, proprietary technology delivering a seamless user experience across apps and web.
- **Industry-first four-day work week**: Announced in 2025, a strong employer branding differentiator [livescoregroup.com](https://livescoregroup.com/).
- **Strategic partnerships**: With Virgin Group, Ringier, and X/xAI provide brand credibility, distribution, and AI capabilities.
- **Global reach**: Offices in 7 countries (UK, Gibraltar, Malta, South Africa, Nigeria, Ireland, Austria) and LiveScore available in 200+ territories.

## Strategic Focus
- Continue scaling the convergence model in regulated markets (UK, Ireland, South Africa) while exiting less favourable markets (Netherlands, Bulgaria).
- Invest in marketing and brand building to drive user growth, particularly in the UK where revenue increased 26% in FY25.
- Leverage AI and data partnerships (e.g., with xAI) to enhance personalisation and product innovation.
- Expand Virgin Bet into new geographies (South Africa launched 2025) and deepen B2B software development revenue.

## Why Work Here
- **Culture**: “Fueled by shared passion for sports and innovation” — collaborative, energetic environment with a focus on personal and professional development [livescoregroup.com](https://livescoregroup.com/careers/).
- **Flexible work**: “Flexible work arrangements allow for a healthy work-life balance” [livescoregroup.com](https://livescoregroup.com/). Notably, the company introduced a **four-day work week** in 2025, a rare perk in the industry.
- **Offices**: Global presence with hubs in London, Stoke-on-Trent, Gibraltar, Malta, Cape Town, Lagos, and Vienna. Roles span technology, product, marketing, compliance, and commercial.
- **Tech-driven**: Engineering roles include Data Engineer, Infrastructure Engineer, Senior Software Engineer — working on a purpose-built tech stack at scale.
- **Growth trajectory**: Rapidly expanding private company with increasing revenue and improving profitability, offering career advancement opportunities.
- **Employee rating**: 3.4/5.0 on LinkedIn (170 reviews), with work-life balance at 3.4 [linkedin.com](https://uk.linkedin.com/company/livescoregroup).

## Sources
1. [livescoregroup.com](https://livescoregroup.com/) — Company overview, milestones, office locations, convergence model
2. [livescoregroup.com/careers](https://livescoregroup.com/careers/) — Careers page, culture, four-day work week
3. [linkedin.com](https://uk.linkedin.com/company/livescoregroup) — Company details, employee count, reviews, open positions
4. [next.io](https://next.io/news/results/livescore-group-cuts-net-loss-fy25/) — FY25 financial results (revenue, net loss, EBITDA)
5. [job-boards.greenhouse.io/livescore9](https://job-boards.greenhouse.io/livescore9) — Current job openings (9 roles as of July 2026)

## Other roles at LiveScore Group 

- [User Researcher](https://feeny.ai/job/user-researcher-livescore-group-london-england-m9vnmg39mvfx) — London England, United Kingdom
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- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-livescore-group-london-england-cf2wr8dmng6m) — London England, United Kingdom
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- [Senior CRM Executive](https://feeny.ai/job/senior-crm-executive-livescore-group-london-england-n83c98707w2p) — London England, United Kingdom
- [Player Protection Analyst](https://feeny.ai/job/player-protection-analyst-livescore-group-stoke-on-trent-england-h2zvdgemspv2) — Stoke-On-Trent England, United Kingdom
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- [Programmatic Account Manager](https://feeny.ai/job/programmatic-account-manager-livescore-group-london-england-0dpv95xnbewc) — London England, United Kingdom