---
title: 'Customer Success Advocate at Litmos'
canonical: 'https://feeny.ai/job/customer-success-advocate-litmos-india-y3qdh3phkdwe'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Advocate at Litmos

- **Company:** Litmos
- **Location:** India
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/litmos/jobs/4982593101

## Job description

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.

Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at [www.litmos.com](https://www.litmos.com).

Customer Success Advocate

Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor. The CSA focuses on driving platform usage and adoption of its portfolio of customers. The main areas of the role are training, account management, renewals, and identifying CSQL (customer success qualified leads for growth).

Using your skills, you will ensure the customer’s utilization of Litmos and ensuring the value is maximized. You will also ensure continuous growth and retention of your assigned portfolio by managing the renewal process for each.

As a CSA you should enjoy interfacing with customers and have the passion for conversation and communication. Excellent problem-solving prowess is also a plus. A CSA is also passionate about learning, and is curious to continue in our lifelong learning initiative.

Please note this role requires working US timezones.

Do you fit the profile?

- Self-motivated
- Team-oriented
- Driven
- Empathetic
- Curious

Responsibilities and duties:

- Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.
- Coordinate customer onboarding activities.
- Track and document progress and results from action plans and follow escalation procedures as needed.
- Track, triage, and communicate to internal stakeholders on customer issues.
- Ensure retention of existing clients in given portfolio.
- Drive growth by identifying opportunities for expansion.
- Facilitate renewal process for accounts on portfolio.

## Minimum Qualifications

- At least 1 year of work experience
- Experience in account management or sales
- Excellent communication and presentation skills.
- Strong training and facilitation skills.
- High customer empathy.
- Highly personable, analytical, and creative.
- Organized with a keen eye for details.
- Can work under pressure and with minimal supervision.
- Fast learner and can quickly adapt to changes.

Salary:- ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits

Location:- Pune, Hybrid

As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

## About Litmos

## Company Overview
- **One-liner**: Litmos is an AI-powered learning acceleration platform that helps organizations train employees, partners, and customers faster, with a focus on speed, simplicity, and measurable business outcomes.
- **Entity Type**: Private (owned by private equity firm Francisco Partners; previously acquired by SAP in 2018 and spun out in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2007
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Corporate Learning & Development (LMS / Learning Experience Platform)
- **Target customers**: B2B – Enterprise, SMB, and mid-market organizations across healthcare, financial services, manufacturing, retail, and more
- **Mission or purpose statement**: “Empower organizations to train, adopt, and grow faster — with a modern learning experience built for speed, clarity, and measurable impact.”

## Products & Services
- **Litmos Learning Acceleration Platform**: A unified SaaS platform for employee, customer, partner, and frontline training. Includes rapid deployment, automated workflows, and integrations with common business tools.
- **Litmos AI**: Embedded AI tools for course outline generation, intelligent content recommendations, automated enrollment, smart content refresh, and contextual microlearning triggered in the flow of work.
- **Litmos Content Library**: A ready-to-deploy library of courses covering compliance, professional skills, and industry-specific topics.
- **Litmos for External Training**: Specialized capabilities for channel partner enablement, customer onboarding, and certification programs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of $34.0M (LinkedIn estimate; source: LinkedIn company page)
- **Notable Investors/Partners**: Francisco Partners (current owner), SAP (previous owner), CallidusCloud (prior acquirer)
- **Growth Signals**:
  - 28% increase in customer base in one year (source: litmos.com)
  - 4x faster-than-average employee onboarding reported by customers
  - 2x growth in distributors (from 5K to 12K) for one channel program
  - 30 million learners across 150+ countries and 35 languages
  - Job postings have increased 275% year-over-year (as of mid-2026), indicating scaling intent despite a slight headcount decline (-8.7% YoY to 182 employees)

## Competitive Advantages
- **AI-first by design**: AI is embedded throughout the platform, not bolted on, allowing real-time content creation and personalization at scale.
- **Speed and simplicity**: Known for rapid deployment (days vs. months) and low administrative overhead, consistently rated among top LMS platforms on G2, Capterra, and GetApp.
- **Unified audience coverage**: One platform that serves employee, partner, customer, and frontline training – a differentiator over many LMSs that focus on only one audience.
- **Strong track record**: 4,000+ organizations trust the platform, with decades of real-world L&D expertise built into the product.

## Strategic Focus
- **AI-powered capability building**: Deepening AI features that help organizations continuously build workforce skills at the speed of business change.
- **External training growth**: Scaling channel and customer enablement to drive revenue outcomes for clients.
- **Operational simplicity**: Continuing to reduce complexity and friction for L&D teams, enabling fast deployment and low total cost of ownership.

## Why Work Here
- **Culture highlights**: Described as a team of “builders, learners, and problem-solvers” who value speed, clarity, and customer impact. The company emphasizes trust, accountability, and mutual growth.
- **Work that matters**: The platform trains millions of learners globally; employees see a direct line from their work to real business outcomes for customers.
- **AI-first engineering**: Engineers work on real AI challenges that affect content creation, personalization, and delivery at scale – not superficial AI features.
- **Remote/hybrid policy**: Not explicitly stated, but headquarters are in San Francisco with offices in Australia, India, UK, South Africa, and other countries (employees in 10 countries). Some roles may be remote or hybrid.
- **Recognition**: Consistently top-rated on G2, Capterra, and GetApp; strong employer rating of 3.8/5 on LinkedIn (with 4.0 for work-life balance and 3.9 for compensation).
- **Recent hiring surge**: 15 active job postings (as of mid-2026), with monthly job postings up 50% and yearly up 275%, signaling growth and new opportunities.

## Sources
1. [Litmos Official Site](https://www.litmos.com/)
2. [Litmos About Page](https://www.litmos.com/company)
3. [Litmos Careers Page](https://www.litmos.com/company/careers)
4. [Litmos Why Join Us](https://www.litmos.com/why-litmos/careers/)
5. [Litmos LinkedIn Company Page](https://www.linkedin.com/company/litmos)

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