---
title: 'Customer Success Application Engineer, Litmus GCC at Litmus'
canonical: 'https://feeny.ai/job/customer-success-application-engineer-litmus-gcc-litmus-pune-mgjxtxh2pffr'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Application Engineer, Litmus GCC at Litmus

- **Company:** Litmus
- **Location:** Pune, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/litmus/cd657661-7f6b-46a6-86ad-3b883280f892

## Job description

Who is Litmus Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing.

## Why join Litmus

Build the infrastructure that makes industrial AI possible AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments.

Work on problems where software meets the real world Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable.

Have real impact, fast You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale.

Join a high-performance team We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers.

Our culture At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other. We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here.

Job Title: Application Engineer - Litmus GCC, (Onboarding)

## About the Role

The Application Engineer is a key technical role within the Litmus Customer Success team and is responsible for ensuring successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers across the EMEA region. The Application Engineer will work with prospective and existing customers during proof-of-concept projects and production implementations, validating requirements, developing best-practice configurations, and delivering technical outcomes that demonstrate measurable business value. The Application Engineer will also partner closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports to Manager Customer Success Operations with global reporting to the Director of Technical Delivery.

## What You'll Do

- Validate customer requirements for proof of concept and production implementations of Litmus products
- Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments
- Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully
- Develop innovative solution approaches that help customers maximize value from Litmus products
- Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation
- Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution
- Participate in on-call rotation for customers requiring 24x7 support coverage
- Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers
- Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities
- Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required

## What You'll Bring

Must Have

- Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment
- Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
- Working knowledge of scripting or coding using Python, JavaScript, or similar languages
- Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
- Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners
- Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment

## Nice to Have

- Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
- Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities
- Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events
- Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation
- Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value

Reports To: Manager Customer Success Operations

## About Litmus

## Company Overview
- **One-liner**: Litmus is the modern industrial data foundation platform for AI, helping manufacturers connect industrial systems, standardize operational data, and deploy analytics and AI across plants.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Santa Clara, California, USA
- **Founded**: 2015
- **Founders**: Vatsal Shah (CEO), John Younes (COO), Sacha Sawaya (CFO)

## Core Business
- Primary industry/industries: Industrial IoT / Industrial Data Platforms / Industrial AI
- Target customers: B2B – Manufacturing operations, industrial teams (OEE, predictive maintenance, energy optimization, quality inspection), primarily Enterprise and SMB manufacturing
- Mission or purpose statement: "Turn fragmented industrial data into a repeatable system for deploying AI across every plant."

## Products & Services
- **[Litmus Edge](https://litmus.io/)** – The industrial edge data platform for connecting industrial assets, modeling operational data, and running edge applications, analytics, and AI.
- **[Litmus Edge Manager](https://litmus.io/)** – Centralized management layer for deploying, monitoring, updating, and governing distributed Litmus Edge environments across sites.
- **[Litmus Unify](https://litmus.io/)** – Governed industrial data exchange layer that standardizes, structures, secures, and distributes operational data across OT and IT systems through a Unified Namespace approach.
- **[Litmus Data Catalog](https://litmus.io/)** – Industrial metadata visibility and governance platform for discovery, lineage, governance, observability, and AI-driven contextual intelligence.
- **[Litmus MCP Server](https://litmus.io/)** – Open-source Model Context Protocol server for Litmus Edge that enables natural-language and AI-assisted interaction with industrial edge operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Total Funding**: Not disclosed publicly; company has received investment from major ecosystem partners and venture investors
- **Notable Investors/Partners**: Trusted by Google Cloud, Dell Technologies, HPE, Hitachi, Mitsubishi, and other global Fortune 500 companies. Partners include major cloud (AWS, Azure, Google Cloud, Oracle Cloud) and data platform providers (Databricks, Snowflake, InfluxData).
- **Growth Signals**: 
  - 95 sites deployed in 18 weeks for one customer (standardized industrial data architecture)
  - 126 edge deployments for another customer
  - $3M/month savings realized by one customer (optimized packing and volume tracking)
  - Headquartered in Santa Clara with global offices in Toronto, Munich, Tokyo, and Pune (100+ employees)
  - Strong hiring signal – active careers page with open roles

## Competitive Advantages
- **One-Platform Approach**: Replaces site-by-site integration work and point solutions, combining connectivity, DataOps, UNS, governance, and AI in one architecture.
- **Built for Industrial Edge**: Runs applications and AI close to machines, with support for offline and air-gapped environments.
- **Multi-Site Scale**: Standardizes data models and deployments consistently across all plants.
- **Open Ecosystem**: Integrates with existing OT/IT infrastructure, enterprise platforms, and cloud systems.
- **Proven in Production**: Multiple verified large-scale customer deployments with measurable ROI.

## Strategic Focus
- **Industrial AI Enablement**: Positioned as the foundational data layer for enabling Industrial AI use cases (OEE intelligence, energy optimization, predictive maintenance, quality inspection, anomaly detection, digital twin).
- **Unified Namespace**: Pushing the Litmus Unify product as the standard for governed, standardized data exchange across OT and IT systems.
- **Developer Experience**: Launching Litmus Edge Developer Edition (free, unlimited two-hour sessions) and Litmus MCP Server to attract and enable the developer community.
- **Global Expansion**: Offices across North America, Europe, and Asia indicate a global growth strategy.

## Why Work Here
- **Industry-leading AI/Industrial IoT focus**: Work at the intersection of manufacturing and cutting-edge AI technology.
- **Proven traction**: Real customer deployments with measurable impact (millions in savings, hundreds of sites).
- **Culture & Work Style**: Based on job postings, Litmus appears to be a hybrid/in-office company with on-site expectations in Santa Clara (HQ) and other global offices.
- **Global Team**: Engineering and go-to-market presence across Silicon Valley, Toronto, Munich, Tokyo, and Pune, offering international collaboration opportunities.
- **Career Growth**: Active hiring across multiple functions, suggesting the company is scaling and offers upward mobility.
- **Meaningful Impact**: Directly enabling the manufacturing sector to become more efficient, reduce waste, and deploy AI – work that has tangible industrial and environmental benefits.

## Sources
1. [litmus.io](https://litmus.io/)
2. [litmus.io/en-US](https://litmus.io/en-US)
3. [jobs.ashbyhq.com (Litmus Careers)](https://jobs.ashbyhq.com/litmus)
4. [builtin.com (Litmus IO Profile)](https://builtin.com/company/litmus-io)
5. [linkedin.com (Litmus Automation)](https://www.linkedin.com/company/litmus-automation)

## Other roles at Litmus

- [Sales Engineer](https://feeny.ai/job/sales-engineer-litmus-germany-qcqj03zd26vx) — Germany
- [Business Development Representative](https://feeny.ai/job/business-development-representative-litmus-toronto-0cem8pd45m2t) — Toronto, Canada
- [Senior Software Engineer - Industrial (Golang)](https://feeny.ai/job/senior-software-engineer-industrial-golang-litmus-santa-clara-6frw4dp6tqzx) — Santa Clara, CA
- [QA Architect](https://feeny.ai/job/qa-architect-litmus-toronto-fqybnty9y0gk) — Toronto, Canada
- [Senior Technical Writer](https://feeny.ai/job/senior-technical-writer-litmus-toronto-qgd8pghqkknz) — Toronto, Canada
- [Customer Success Account Manager](https://feeny.ai/job/customer-success-account-manager-litmus-toronto-7exd7qraqsx1) — Toronto, Canada
- [Strategic Partner Manager](https://feeny.ai/job/strategic-partner-manager-litmus-toronto-k10c5y3rg0sk) — Toronto, Canada
- [Site Reliability Engineer, Litmus GCC](https://feeny.ai/job/site-reliability-engineer-litmus-gcc-litmus-pune-ftzvbmkgp5vx) — Pune, India
- [Sales Director - Japan & Asia](https://feeny.ai/job/sales-director-japan-asia-litmus-japan-apac-gp818agwva3s) — Japan/apac
- [Customer Success Application Engineer (Japan)](https://feeny.ai/job/customer-success-application-engineer-japan-litmus-japan-apac-ar55jg756065) — Japan/apac