---
title: 'Customer Success Architect at Exiger'
canonical: 'https://feeny.ai/job/customer-success-architect-exiger-london-tr9pv731d7me'
type: 'job'
last_seen: '2026-10-21'
---

# Customer Success Architect at Exiger

- **Company:** Exiger
- **Location:** London, United Kingdom
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-21
- **Apply:** https://www.exiger.com/careers/6222410004?gh_jid=6222410004

## Job description

Who We Are:

Exiger is the AI partner for supply chain and procurement automation. Its centralized [1EXIGER.AI](http://1EXIGER.AI) platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.

Customer Success Architect

Location: London, United Kingdom

Work Environment: Hybrid

## Role Summary

Exiger is seeking a Customer Success Architect (CSA) to help enterprise customers across the UK and EMEA achieve measurable outcomes with 1EXIGER.AI. You’ll combine enterprise consulting experience, software delivery expertise, and hands-on AI capabilities to guide customers from go-live through adoption, value realization, and ongoing success. You’ll lead scoped, time-bound engagements within the ongoing customer relationship, drive adoption and executive alignment, and coordinate specialists. The primary deliverable is measurable customer outcomes. EVRs are a mechanism for demonstrating value.

## What You’ll Do

- Build and embed AI workflows. Apply AI to customer processes, validate outputs, and develop reusable prompts and playbooks. Train users and use adoption data to improve efficiency, insight quality, and decisions.
- Set clear boundaries before work begins. Agree with customers on the start date, end date, scope, deliverables, responsibilities, and acceptance criteria. Capture these commitments and measurable outcomes in the shared success plan.
- Deliver and close out work. Apply your understanding of the customer's implemented solution to deliver standard configuration, targeted enablement, and scoped technical engagements. Diagnose issues, facilitate specialist support, and ensure work is completed against agreed outcomes. Confirm customer acceptance, document outcomes, and transition completed work to support or an agreed next phase.
- Align stakeholders and demonstrate value. Build relationships with users, champions, sponsors, and economic buyers. Lead EVRs, validate results, document success stories, and maintain alignment on priorities and achievable commitments.
- Triage issues and control scope. Diagnose customer needs, distinguish product defects from configuration issues and new requirements, and facilitate the appropriate technical or consulting expertise. Define clear scope, ownership, timelines, and acceptance criteria before committing work.
- Own Renewal Outcome readiness. Own Renewal Outcome readiness by monitoring customer health, adoption, business outcomes, and executive alignment. Proactively identify risks and qualified growth opportunities, partnering with Sales and Customer Growth (CG) to support retention, expansion, and opportunities for specialized Delivery services.

## What You Need

- 3–5+ years of experience in customer-facing enterprise software implementation, business analysis, solution consulting, or technical delivery. Demonstrated experience delivering complex enterprise solutions involving configuration, integrations, testing, and deployment.
- Strong understanding of the software development lifecycle (SDLC), including discovery, requirements, solution architecture, configuration, integrations, testing, deployment, and ongoing support. Ability to interpret configuration design documents, solution architecture diagrams, business process maps, and technical documentation to understand the complete customer solution.
- Hands-on experience building or implementing AI-enabled solutions. You can translate a business problem into a repeatable workflow using AI assistants, automation, or custom tools, and explain the architecture, implementation choices, and results.
- Practical understanding of generative AI and large language models. You can design and refine prompts, ground outputs in relevant sources, evaluate accuracy and usefulness, recognize limitations, and apply appropriate data safeguards and human review.
- Practical experience translating business needs into functional requirements and supporting configuration, data flows, APIs or integrations, and testing. You can compare expected and actual behavior, distinguish a product issue from a change request, and assess the scope and delivery impact with technical teams.
- Strong discovery, presentation, and facilitation skills. You can lead workshops, demonstrations, and training, build relationships with users and executives, and connect software delivery and adoption to business value.
- Delivery discipline and confidence setting boundaries. You have managed time-bound engagements, secured customer agreement on scope and dates, and closed work against acceptance criteria. You can reset expectations, challenge requests constructively, and negotiate scope or timing changes before committing delivery capacity.
- Ability to work in a hybrid capacity from our London office and travel periodically within the UK and EMEA to support customers and business needs.

Be prepared to walk through an enterprise implementation, including scope, changes, delivery milestones, and closure, and demonstrate an AI workflow you built or implemented. Explain your contribution and results using non-confidential or sample information.

What’s Nice to Have

- Experience in third-party risk, supply chain risk, procurement, regulatory compliance, due diligence, or an adjacent discipline.
- Experience with Gainsight or another dedicated Customer Success platform.

## Why You’ll Love Working at Exiger

- Do work that matters. Help customers tackle complex, real-world challenges across supply chains, risk and resilience, with work that can have a meaningful impact on businesses, governments and the communities they serve.
- Work at the forefront of AI and data. Be part of a team applying advanced technology to difficult problems where better intelligence and faster action can make a real difference.
- Join a high-performance culture rooted in accountability, collaboration and a shared commitment to excellence.
- Receive a competitive compensation package that recognizes the value and impact you bring.
- Work flexibly through a hybrid approach that balances time at home and in the office, where applicable.
- Benefit from a focus on wellness and employee health, supporting sustainable performance and wellbeing.
- Keep growing through purposeful career development programs designed to build your expertise and help you take on increasingly challenging work.

#Li-Hybrid

Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at [Exiger.com](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4106765079%26u%3Dhttp%253A%252F%252Fexiger.com%252F%26a%3DExiger.com&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173523247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=W0WXHnieySnO2AVOtfxf9O9XF%2FSFddrkMV%2FJ8kLC8Mg%3D&reserved=0) and follow Exiger on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4262278463%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fexiger%26a%3DLinkedIn&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173549783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I7P8uFsTuiqDCy%2Ba%2B%2BnjqeS7y%2FdiCzh5mhMfZaYxqBg%3D&reserved=0).

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

## About Exiger

## Company Overview
- **One-liner**: Exiger provides a supply chain AI platform that gives organizations end-to-end visibility into their supplier ecosystems to manage risk, compliance, and resilience.
- **Entity Type**: Private (acquired by The Carlyle Group in December 2023)
- **Headquarters**: McLean, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Supply chain management, risk management, compliance, third-party risk management, software supply chain security
- **Target customers**: B2B – Fortune 500 companies, U.S. federal agencies (60+), banks, and other large enterprises
- **Mission statement**: To make the world a safe and transparent place to succeed.

## Products & Services
- **1Exiger Platform (SaaS)**: The company’s flagship, purpose-built technology platform that unifies supplier, product, part, component, and risk data into a single pane of glass. It covers Trade Compliance, Supplier Risk Management, Enhanced Due Diligence, Third-Party Risk Management (TPRM), Know Your Customer (KYC), and Software Supply Chain Security. Leverages proprietary data and advanced agentic AI to proactively surface risks, automate compliance, and accelerate procurement.

## Market Standing
- **Valuation**: Acquired by The Carlyle Group in December 2023 for **$1.2 billion** (private transaction)
- **Annual Revenue**: ~**$150 million** (LinkedIn estimate; company does not publicly disclose audited revenue)
- **Total Funding**: **$182 million** across prior rounds (debt financing from Monroe Capital and venture round from Carrick Capital Partners)
- **Notable Investors/Partners**: The Carlyle Group (owner), Monroe Capital, Carrick Capital Partners. Board includes former government officials and industry leaders such as Charles Rossotti (former IRS Commissioner) and The Honorable Ellen Lord (former U.S. Under Secretary of Defense).
- **Growth Signals**:
  - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions** (two years in a row)
  - Acquired four companies in 2024: Lokasenna Labs, XSB, Versed AI, and aDolus Technology
  - Recognized by Fast Company as a “Brand That Matters” for two consecutive years
  - **FedRAMP® authorized** – largest provider of supply chain technology to the U.S. Federal Government
  - Serves **150+ Fortune 500 clients** and **60+ federal agencies**

## Competitive Advantages
- **Government trust**: FedRAMP authorized and deeply embedded in U.S. defense and federal supply chain security
- **AI-first platform**: Proprietary agentic AI and data sets that provide real-time risk detection and compliance automation
- **Scale**: Largest supplier of supply chain technology to the U.S. government; 550+ global customers
- **Award-winning technology**: Gartner Magic Quadrant Leader, TPRA Innovator Award, 50+ industry awards
- **Comprehensive data**: Maps multi-tier suppliers, components, and software dependencies across physical and digital supply chains

## Strategic Focus
- Expand leadership in supply chain AI for both government and commercial sectors
- Deepen integration of acquired companies’ capabilities (e.g., software bill of materials, AI-driven supply chain mapping)
- Continue to automate compliance and risk detection workflows using agents and large language models
- Likely focus on growth in Europe and Asia-Pacific given existing office presence in 20 countries

## Why Work Here
- **Culture**: Emphasizes “excellence through diversity of thought, inclusive and innovative problem solving, and keeping clients at the center”
- **Benefits**: Competitive compensation, on-the-job growth opportunities, generous benefits, and perks (specific details not publicly listed but described as “exceptional”)
- **Work Environment**: Global company with 10 offices across North America, Europe, and Asia. Remote/hybrid policy not explicitly stated, but roles appear to be office-based or hybrid depending on location
- **Engineering Culture**: Fast-paced, mission-driven environment building AI-powered risk management tools used by Fortune 500s and the U.S. government. Open roles include Forward Deployed Engineer, Platform Engineer, Engineering Manager, and Solutions Architect
- **Growth Opportunities**: 46 active job postings (as of latest data); yearly job postings up 24%. Employee background includes alumni from Goldman Sachs, Deloitte, JPMorgan, and Amazon, indicating strong talent development

## Sources
1. [exiger.com/about](https://www.exiger.com/about/)
2. [exiger.com](https://www.exiger.com/)
3. [exiger.com/careers](https://www.exiger.com/careers/)
4. [exiger.com/management-team](https://www.exiger.com/management-team/)
5. [linkedin.com/company/exiger](https://www.linkedin.com/company/exiger)

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