--- title: 'Customer Success Associate 1 at HSP Group' canonical: 'https://feeny.ai/job/customer-success-associate-1-hsp-group-tampa-gwebed53y4hg' type: 'job' last_seen: '2026-09-10' --- # Customer Success Associate 1 at HSP Group - **Company:** HSP Group - **Location:** Tampa, FL - **Work type:** hybrid - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/hspgroup/jobs/5415392008 ## Job description ## About Us HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner. Job Description Hybrid: remote working is possible at times, but the role requires at least 3 days a week in office location. Ready to launch your career in Customer Success? As a Customer Success Associate (CSA), you'll be right at the heart of HSP Group's customer experience — the person who keeps things moving, anticipates what clients need, and helps businesses expand around the world. You'll work directly with customers across different regions, building the relationships and know-how that keep them happy and growing with us. This is a genuine launchpad: a chance to build real skills, make an impact, and grow within Customer Success and the wider organization. If you're a recent graduate (or early-career professional) who loves solving problems, talking to people, and learning fast — and you're genuinely curious about the global expansion industry and how our technology and services make it possible — we'd love to meet you. Responsibilities: - Know our customers. Research client industries and business activities so you can support customers with real insight and anticipate their needs. - Own service reviews. Run regular customer service review meetings — proactively preparing agendas, supporting documents, and reporting so every conversation lands well. - Be the go-to. Field ad hoc customer queries and bring in the right teams whenever there's an escalation — or an opportunity to add more value through service add-ons. - Capture what matters. Attend meetings, record clear and accurate minutes, and distribute them to the right internal and external stakeholders promptly. - Turn data into direction. Generate and maintain reports on customer-centric operations, surfacing insights and recommending process improvements while keeping deadlines on track. - Build relationships. Develop and maintain excellent relationships with key stakeholders — customers, local partners, and internal teams alike. - Keep the engine running. Manage Salesforce administration and updates for customer interactions and account activity. - Get the details right. Review invoice outputs from HSP Finance against customer agreements, resolve discrepancies with the relevant experts, and liaise with billing/finance to ensure accuracy. - Roll with it. Take on other tasks as they arise in support of the Customer Success team, demonstrating flexibility and adaptability. Qualifications: - An energetic, confident graduate with a keen interest in international business. Evidence of professional-services experience (such as internships in accounting, consulting, or law) is a plus. - Alternatively, 1–2 years' experience in a customer or consulting support role within professional services (management consulting, accountancy, tax, HR, or legal). - Strong written and verbal English communication skills; additional language fluency is a bonus. - Proactive, responsive, and self-motivated, with a strong customer-service ethic. - Able to multitask and manage time efficiently and effectively. - Detail-oriented, with strong organizational skills. - Experience in a similar role would be advantageous. Skills and Competences: - Dependability. A consistent performer with a positive attitude, who listens well and collaborates across the organization. - Organization. Strong project management, with the ability to proactively follow up and deliver results. - Solution orientation. A focus on identifying and addressing the root cause of issues. - Self-motivation. Detail-oriented, driven, and reliable in meeting deadlines. - Effective communication. Confident communicating with senior personnel, both internal and external. - Adaptability. Flexible and able to thrive in an evolving environment. - Teamwork. Works well in a team and actively contributes to shared success. - Assertiveness. Assertive yet tactful, able to manage multiple business relationships effectively. If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam! ## About HSP Group ## Company Overview - **One-liner**: HSP Group provides a full suite of global expansion management services—including HR, payroll, tax, entity setup, and compliance—backed by a unified technology platform. - **Entity Type**: Private (backed by two leading private equity and venture capital firms) - **Headquarters**: Tampa, Florida, United States - **Founded**: Not publicly available - **Founders**: Larry Harding (Founder & CEO), Randy Worzala (Co-Founder & Head of Growth), and other co-founders ## Core Business - **Primary industries**: Global expansion solutions, international HR & payroll, entity management, tax compliance - **Target customers**: HQ-based Finance, Accounting, Tax, Legal, and HR personnel at companies expanding internationally (mid-market to enterprise) - **Mission**: “To simplify the complex, allowing you to succeed with efficiency, in a stress-free manner” – through people, technology, methodology, pricing, and expertise. [hsp.com/about/](https://hsp.com/about/) - **Vision**: “To inspire global collaboration that drives economic and sustainable opportunities, for all our stakeholders.” ## Products & Services - **GateWay™ Platform**: A unified technology platform that gives clients, employees, and partners real-time visibility into local compliance, document exchange, and operational status across all jurisdictions. Purpose-built for global expansion management. - **Global People Solutions**: Comprehensive international payroll, Employer of Record (EoR), HR administration support, global mobility solutions (expatriate workforce management), and technical HR consulting services. - **Global Entity Solutions**: Entity setup, statutory accounting & bookkeeping, tax compliance, legal entity management, import/export assistance, and EoR-to-Entity transition support. - **Tax Compliance**: Full tax filing and advisory services for multi-country operations. - **Global Mobility**: End-to-end management of international assignments and expatriate compliance. ## Market Standing - **Valuation**: Not disclosed - **Key Metric (Revenue)**: Estimated annual revenue of USD 5.5 million (LinkedIn estimate, likely conservative for a 83-employee company). Actual revenue not publicly disclosed. - **Notable Investors/Partners**: Two undisclosed “leading private equity and venture capital firms” (per careers page). [hsp.com/careers/](https://hsp.com/careers/) - **Growth Signals**: LinkedIn reports 83 employees (+0.6% monthly growth), 31 active job postings (+10.7% monthly, +342.9% quarterly), and operations across 13 countries including the US, Spain, UK, Philippines, Hungary, Poland, India, and others. ## Competitive Advantages - **Full-service A‑Z**: Unlike most providers that specialize in only one area, HSP delivers every global expansion solution (payroll, EoR, entity setup, tax, mobility) through a single partner. - **GateWay™ Technology**: A proprietary platform providing complete transparency into local compliance and real-time data exchange, differentiating them from legacy providers. - **Expert-led team**: Founders and leadership represent the most experienced group in the global expansion industry, with deep expertise supporting HQ-based finance, legal, and HR teams. - **Client-first approach**: Premium service at a reasonable price, with a strong focus on customer experience and ethical collaboration. ## Strategic Focus - **Global platform expansion**: Continuing to invest in GateWay™ as the unified technology backbone and scaling to new jurisdictions (currently 60+ countries). - **EoR-to-Entity transitions**: Smoothly moving clients from Employer of Record to owned entities as they mature in a market. - **Operational efficiency**: Simplifying complexity for clients while maintaining rigorous compliance across all geographies. - **Talent acquisition**: Aggressively hiring across engineering, sales, operations, and tax/accounting functions to support growth. ## Why Work Here - **Work environment**: Heavily remote-focused with offices in Tampa (FL), Spain, and the UK. Employees also located in Hungary, India, Ireland, Poland, Mexico, New Zealand, and the Philippines. - **Culture highlights**: Values include collaboration, curiosity, integrity, ethical behavior, and diversity/respect. Emphasis on creative problem-solving and “taking care of one another.” - **Notable perks**: Backed by strong PE/VC firms, providing financial stability and access to growth equity. Equal opportunity employer. - **Engineering culture**: Active hiring for Lead Backend Engineers (Hungary, Poland, Spain) and a Principal AI Engineer, indicating investment in modern technology stack. ## Sources 1. [HSP Group Website](https://hsp.com/) 2. [HSP Group About Page](https://hsp.com/about/) 3. [HSP Group Careers Page](https://hsp.com/careers/) 4. [HSP Group Jobs on Greenhouse](http://job-boards.greenhouse.io/hspgroup) 5. 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