--- title: 'Customer Success Associate at Achievers' canonical: 'https://feeny.ai/job/customer-success-associate-achievers-toronto-0g0fajfmk1zn' type: 'job' last_seen: '2026-10-17' --- # Customer Success Associate at Achievers - **Company:** Achievers - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.lever.co/achievers/94c7b81c-e26b-4613-bd00-1c722a984775 ## Job description We are looking for a Customer Success Associate to join our team in Toronto! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in! How you'll Support Customer Success at Achievers: - Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies - Establish measurable goals and KPIs for your customer accounts - Track all implementation and post-implementation adoption activities - Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings - Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs - Connect with your customers to update on outstanding queries, reports and campaigns - Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals - Lead customer workshops and training around product updates & new features - Provide regular status reports to stakeholders on progress against established goals and manage account escalations - Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals - Recognize your peers for being awesome! Experience we feel will set you up for success: - 3+ years of account management experience at a software/SAAS company - Strong business acumen and proven ability to influence decision makers in various sizes of organizations - Individuals who have completed formal sales training through a recognized program are preferred - Proficiency with CRMs such as Salesforce or other [force.com](http://force.com) platforms - Experience in preparing and delivering presentations targeted to a senior audience - Experience working with mid-market and SMB customers an asset - Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience - Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews - Experience managing a sales pipeline and carrying a sales quota - Strong customer-facing skills including expectation management, communication skills, information management - Bachelor's degree - Bilingual English and French is an asset Why Achievers is a Great Place to Work™ At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team. Benefits and Perks for permanent full-time employees: ✨  Rewards for your impact through our Recognition and Rewards program 🩺  Health Benefits and Life Insurance Coverage beginning on your first day 👶🏼  Parental Leave Top-up 🙌🏼  Employer matched RRSP contributions 🏖️  Flexible Vacation to recharge, so you can bring your best 🤝🏽  Employee and Family Assistance Program offering mental health, legal, and financial counselling 🚀  Supported professional development and career growth (Linkedin Learning, mentorship) 👏🏼  Employee-Led Employee Resource Groups that celebrate our diversity 🧘‍♀️  Regular events designed to build connection, belonging, and well-being 🇨🇦  Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. ## About Achievers ## Company Overview - **One-liner**: Achievers is an employee recognition and rewards platform that helps organizations drive engagement, retention, and performance. - **Entity Type**: Private (backed by Silver Lake and P2 Capital Partners) - **Headquarters**: Toronto, Canada - **Founded**: 2002 - **Founders**: Razor Suleman ## Core Business - Primary industry: Human capital management software / Employee recognition and rewards - Target customers: B2B, mid-market to enterprise - Mission or purpose statement: “Reshaping the world of work” – turning recognition into a powerful tool to shape behaviors and drive results [achievers.com](https://www.achievers.com/company/) ## Products & Services - **[Achievers Employee Experience Platform]**: Enterprise-grade SaaS recognition and rewards solution. Offers flexible monetary and non‑monetary recognition, a global marketplace spanning nearly 190 countries, and deep integrations with Workday, Microsoft, Slack, SAP, and others. Captures behavioral insights from over 272 million recognition moments. - **[TemboSocial]**: Acquired in 2020, adds employee recognition and feedback capabilities to the Achievers ecosystem [en.wikipedia.org](https://en.wikipedia.org/wiki/Achievers). ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by Blackhawk Network for ~$150M in 2015; now private) - **Key Metric**: Annual revenue $75M (reported); total funding $52.4M across Series A, B, and C rounds - **Notable Investors/Partners**: Sequoia Capital, JLA Ventures, GrandBanks Capital, Ontario Venture Capital Fund (historical); current co‑owners Silver Lake and P2 Capital Partners; customers include General Motors, Meijer, Workday, Kellanova - **Growth Signals**: Headcount of 665 (+1.4% YoY); recognized as a Leader in Everest Group Peak Matrix Assessment 2025 (fifth consecutive year) and named a Leader in G2’s Summer 2026 Grid Report for Enterprise Employee Recognition; 16 G2 badges ## Competitive Advantages - **Data moat**: Generates the richest behavioral insights in the industry – twice as much data as any competitor – leading to twice the platform usage. - **Global reach**: Supports over 4 million employees in 164 countries; marketplace covers nearly 190 countries. - **Enterprise integrations**: Seamless integration with major HR tech stacks (Workday, Microsoft, Slack, SAP) acting as “connective tissue” across systems. - **20+ year track record**: Pioneer in employee recognition, with deep expertise and a proven base of large reference customers. ## Strategic Focus - Deepen integration capabilities to act as the central hub across HR tech stacks. - Use data‑driven insights to help organizations make smarter decisions about engagement and behavior. - Expand AI and analytics features (e.g., “Analytics and Reporting Solutions” engineering role) to turn recognition data into actionable business intelligence. ## Why Work Here - Culture of recognition: The company practices what it preaches with point‑based rewards, recognition ceremonies, and team events. - Hybrid/flexible work: Flexible hours and a hybrid work environment; main hub in Toronto with global offices in UK, Australia, Singapore, and USA. - Strong benefits: Comprehensive health/dental/vision, 12‑week paid parental leave, flexible vacation, wellness programs (yoga, mindfulness), learning & mentoring, and employee resource groups (e.g., “The Network” for equality and inclusion). - Pay transparency: Market‑based, data‑driven compensation with clearly defined pay ranges. - Mission‑driven environment: Social responsibility through “Achievers Cares” volunteerism and fundraising; strong diversity and inclusion focus with regular peer‑led sessions. ## Sources 1. [LinkedIn Company Profile](https://linkedin.com/company/achievers) 2. [Achievers Careers Page](https://www.achievers.com/company/careers/) 3. [Achievers About Page](https://www.achievers.com/company/) 4. [Achievers Jobs on Lever](https://jobs.lever.co/achievers/) 5. [Wikipedia – Achievers](https://en.wikipedia.org/wiki/Achievers) ## Other roles at Achievers - [Customer Support Advisor](https://feeny.ai/job/customer-support-advisor-achievers-toronto-4wa257p71evk) — Toronto, Canada - [Manager, Accounts Receivable](https://feeny.ai/job/manager-accounts-receivable-achievers-toronto-1bczpwr31xqh) — Toronto, Canada - [Finance Manager, Marketplace ⭐](https://feeny.ai/job/finance-manager-marketplace-achievers-canada-wwwqs8ddeg48) — Canada - [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-achievers-sydney-6emaf85h5kb2) — Sydney, Australia - [Manager, Performance Intelligence](https://feeny.ai/job/manager-performance-intelligence-achievers-toronto-dc5j1vjf9k9g) — Toronto, Canada - [Senior Technical Enablement Manager](https://feeny.ai/job/senior-technical-enablement-manager-achievers-toronto-3erbs5yf3479) — Toronto, Canada - [Senior Deal Desk Analyst ⭐](https://feeny.ai/job/senior-deal-desk-analyst-achievers-united-states-k091dbh60428) — United States - [Senior Deal Desk Analyst ⭐](https://feeny.ai/job/senior-deal-desk-analyst-achievers-canada-1sk8vbr0gwkj) — Canada - [Accounts Receivable and Collection Specialist](https://feeny.ai/job/accounts-receivable-and-collection-specialist-achievers-toronto-ev0dpvj3bqgg) — Toronto, Canada - [Staff Software Engineer, Analytics and Reporting Solutions ⭐](https://feeny.ai/job/staff-software-engineer-analytics-and-reporting-solutions-achievers-toronto-7kxs0yqag7sz) — Toronto, Canada