--- title: 'Customer Success Associate at Adaptive Security' canonical: 'https://feeny.ai/job/customer-success-associate-adaptive-security-new-york-fbp53h899q6g' type: 'job' last_seen: '2026-09-08' --- # Customer Success Associate at Adaptive Security - **Company:** Adaptive Security - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/adaptivesecurity/1c44a646-5865-4e69-a702-8c605fe595ac ## Job description ## About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA’s first AI cybersecurity investment. Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era. Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started. ## The Role We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the “face of the product”, you will ensure customers see immediate and lasting value from our platform. You’ll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup. ## Responsibilities - Own all aspects of customer implementation, onboarding, and support. - Conduct kick-off calls with new customers to ensure a successful setup and clear expectations. - Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions. - Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries. - Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed. - Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes. - Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities. - Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform. ## Qualifications - 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience) - Strong troubleshooting and problem-solving skills - Excellent written and verbal communication skills and a customer-first mindset. - Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment. - A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers. ## Compensation & Benefits - Competitive compensation and a fantastic office atmosphere. - Premium healthcare and wellness benefits. - Catered lunch in the NYC office, Monday - Friday ## About Adaptive Security ## Company Overview - **One-liner**: Adaptive Security is a next-generation security awareness and AI phishing simulation platform that protects organizations from AI-powered threats such as deepfakes, vishing, smishing, and spear phishing. - **Entity Type**: Private (Series B; total funding $145M+) - **Headquarters**: New York, New York, United States (also offices in Los Angeles and San Francisco) - **Founded**: 2024 - **Founders**: Brian Long and Andrew Jones ## Core Business - **Primary industry**: Computer and Network Security (security awareness training and human risk monitoring) - **Target customers**: B2B, serving enterprises and SMBs (700+ customers including Figma, Major League Baseball, PayPal, and Plaid) - **Mission**: “Redefining what it means to protect organizations in the age of AI” – building a next-generation security platform to meet AI-driven threats ## Products & Services - **Security Awareness Training Platform**: Interactive, scenario-based modules that build real-world skills in security, compliance, and AI-driven threats. Training can be personalized to each employee and includes hyper-realistic AI executive deepfakes and company OSINT. - **Phishing Simulations (Email, SMS, Voice)**: Multi-channel simulations powered by AI and OSINT, including custom AI personas and spear phishing campaigns that mirror real attacker techniques. Voice phishing (vishing) is supported with recent upgrades. - **Phish Reporting Button with AI-Powered Triage**: Employees can flag suspicious messages while AI handles triage at scale. - **Dynamic Risk Scoring**: Quantifies individual and organizational risk using real user behavior. - **Executive Exposure Monitoring**: Identifies risks through OSINT analysis that require immediate attention. - **AI Content Creator**: Allows admins to customize any training module in seconds using natural language. - **Integrations**: Seamless connections with existing tech stacks (e.g., SIEM, HR platforms). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$145M+**, with a $55M Series A in May 2025 led by Andreessen Horowitz and OpenAI Startup Fund, followed by a Series B led by Bain Capital Ventures (amount undisclosed) - **Notable Investors**: NVIDIA, OpenAI, Andreessen Horowitz (a16z), Bain Capital Ventures - **Growth Signals**: - Headcount grew from 36 to ~200 in one year (+224.7% YoY) - Operates in 7 countries (US, UK, Australia, Canada, Chile, Brazil, Bangladesh) - Average product rating of 4.9/5 stars with a Net Promoter Score of 94 - Customers include well-known brands such as Figma, PayPal, Plaid, and Major League Baseball ## Competitive Advantages - **AI-native platform**: Built from the ground up to address AI-powered threats rather than adapting legacy tools. - **Hyper-realistic simulations**: Uses publicly available OSINT and deepfakes of a company’s own executives to create the most convincing phishing tests. - **Personalized risk remediation**: Automatically launches custom training and simulations based on each employee’s risk profile. - **Founder expertise**: Co-founders previously built Attentive (SMS marketing platform worth hundreds of millions) and TapCommerce (acquired by Twitter), giving them deep experience in personalization and scaling software. ## Strategic Focus - Continuing to expand the platform’s capabilities for AI-driven threat detection and response (e.g., voice phishing, deepfake detection). - Scaling globally – already active in 7 countries with plans to grow further. - Deepening integrations with enterprise security stacks and HR platforms. - Hiring aggressively across engineering, sales, customer success, and machine learning roles. ## Why Work Here - **Culture**: Emphasizes “Human-First, Always” and “Move Faster than Threats.” The team is described as engineers, operators, former founders, and security practitioners who have built products in high-stakes environments. - **Work model**: Offices in New York (HQ), Los Angeles, and San Francisco. Likely hybrid/flexible (company culture page mentions “how we work” but does not mandate full remote – candidates can check specific roles). - **Benefits**: - Competitive salary + meaningful equity - 100% covered medical, dental & vision - Unlimited PTO - Unlimited budget for workstation + learning - Snacks, drinks & catered meals - Commuter benefit - **Engineering culture**: Focus on builders – speed is a core value (“Attackers iterate daily. So do we.”). Team includes senior engineers and machine learning specialists. - **Growth**: Explosive headcount growth (200+ employees in ~18 months) signals a fast-scaling environment with career advancement opportunities. ## Sources 1. [adaptivesecurity.com](https://www.adaptivesecurity.com/) 2. [adaptivesecurity.com/careers](https://www.adaptivesecurity.com/careers) 3. [adaptivesecurity.com/about](https://www.adaptivesecurity.com/about) 4. [linkedin.com/company/adaptivesecurity](https://www.linkedin.com/company/adaptivesecurity) 5. 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