---
title: 'Customer Success Associate at Atoms'
canonical: 'https://feeny.ai/job/customer-success-associate-atoms-los-angeles-k0s5xn3zjfbp'
type: 'job'
last_seen: '2026-11-12'
---

# Customer Success Associate at Atoms

- **Company:** Atoms
- **Location:** Los Angeles, CA
- **Posted:** 2026-11-11
- **Last confirmed live:** 2026-11-12
- **Apply:** https://job-boards.greenhouse.io/cssmerge/jobs/8938595002

## Job description

## Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

## What you’ll do

- Oversee a portfolio of ~1,000 SMB, and some mid-market restaurant locations, with the goal of providing an industry-leading customer experience
- Support CSMs to ensure account upselling and cross-selling targets are achieved within your team and overall portfolio
- Proactively identify customers that need follow ups / check-ins to ensure high NPS / CSAT and to prevent churn
- Guide customers on how to most effectively use the Otter suite of tools and technology to improve business results
- Act as an advocate for our customers to understand their objectives and collaborate with them to build performance success plans
- Proactively communicate with clients about product functionality and changes
- Answer customers’ incoming questions quickly via phone, email, and chat in a professional and efficient manner
- Handle customer ticket escalations and more advanced tickets to maintain SLAs
- Collaborate with CSMs to inform prioritization of roadmap initiatives and other opportunities that improve the customer experience

## What we’re looking for

- Ability to thrive in chaos: handle high-pressure situations, taking responsibility for actions, responds well to constructive feedback, ability to focus on task at hand
- Communication: emotionally intelligent, strives to always be helpful, empathetic with customer service ethic
- Smart learner: product knowledge, technical expertise, asks good questions, able to multitask
- Ownership: passionate about the customer, advanced problem solving, pursues answers on his / her own

## Experience

- 1 - 2 years of experience in a Customer Success (Account Management) role managing a portfolio of accounts
- Proven track record of exceeding KPIs
- Experience in the restaurant / food industry preferred

Growth Path

- Account Management within Enterprise, Growth, or Service teams

## Why join us

- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $65,000 - $75,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

## About Atoms

## Company Overview
- **One-liner**: Atoms builds physical automation systems—robotics, AI, software, and infrastructure—for mining, transport, and food industries to automate the physical world.
- **Entity Type**: Private (formerly City Storage Systems; rebranded from CloudKitchens/ProFood parent)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: Rebranded as Atoms in March 2026; predecessor City Storage Systems founded earlier (~2018)
- **Founders**: Travis Kalanick (CEO)

## Core Business
- Primary industry: Physical AI, Robotics, Automation Machinery Manufacturing, Industrial Infrastructure
- Target customers: Mining/quarry operators, transportation & logistics companies, food service brands and kitchens (B2B, heavy industrial)
- Mission or purpose statement: “We build progress machines.” / “The constraint on human progress is our ability to automate the physical world.”

## Products & Services
- **Atoms Mining**: Autonomous haulage systems for mines and quarries designed to improve productivity, safety, and efficiency in complex industrial environments.
- **Atoms Transport**: Wheelbase for robots — autonomous delivery and logistics systems for moving goods. Includes the acquired Pronto AI technology (acquisition completed April 2026).
- **Atoms Food (ProFood)**: Robotics for better food. Automated kitchen systems that deliver consistent, affordable meals at scale; kitchen infrastructure platforms (bringing orders, delivery, operations into one platform); food real estate; Lab37 (an operating system for food facilities); and a forthcoming “built” meals brand.
- **Lab37**: The operating system/software layer that connects and orchestrates Atoms’ physical automation across domains.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – Not publicly disclosed; previously raised significant capital as City Storage Systems/CloudKitchens (estimated at over $1B in prior rounds); 414 employees on LinkedIn as of mid-2026
- **Notable Investors/Partners**: Travis Kalanick (founder/CEO, previously co-founded Uber); partners include mining/quarry operators, food brands (specific names not public)
- **Growth Signals**: 414 employees (+13.2% monthly growth); operates in 24 countries; 26 active job postings (+160% monthly); recent acquisition of Pronto AI (April 2026); rebranding from City Storage Systems to Atoms (March 2026) signals strategic consolidation and pivot; hiring across robotics, AI, software, hardware, operations globally

## Competitive Advantages
- **Cross-stack vertical integration**: Controls sensors, compute, software, manufacturing, operations, real estate, energy, and infrastructure — a rare “full-stack” approach to physical AI.
- **Founder advantage**: Led by Travis Kalanick (Uber co-founder) who has deep experience scaling category-defining companies and attracting top engineering/operations talent.
- **Real-world deployment**: Robots with “real jobs” — not lab demos — deployed in working mines, kitchens, and transport systems today.
- **Engineering culture**: Emphasis on “cross-stack competence,” ownership, and solving problems “most companies won’t attempt.”
- **Global footprint**: Presence in 24 countries allows rapid deployment and operations at scale.

## Strategic Focus
- Consolidating formerly separate brands (CloudKitchens, ProFood, Pronto AI) under one unified “Atoms” identity to create a single physical AI platform
- Expanding autonomous mining haulage into more quarries and mines globally
- Scaling food automation from kitchen robotics to end-to-end food infrastructure (real estate, ordering, delivery, operations)
- Growing AI, ML, and autonomy capabilities (hiring Senior Software Engineer - ML Infrastructure, Backend Infrastructure, Robotics Engineer)
- International expansion with dedicated regional roles (APAC, LATAM, Europe)

## Why Work Here
- **High ownership**: “Take ownership early, and contribute from day one” — interns and new hires work on live products, not side projects.
- **Hard problems**: Solving physical-world automation challenges that most companies won’t attempt — mining, logistics, food production at scale.
- **Compensation**: “Outsized rewards for outsized performance” — competitive compensation, healthcare, benefits, and PTO.
- **Culture**: “Builders” and “hardcore engineers” who have scaled category-defining companies — a relentless, high-expectation environment focused on excellence.
- **Work policy**: Mix of in-office roles (Mountain View, CA; Los Angeles, CA; New York, NY; Austin, TX) and international locations (Vilnius, LTU; Makati, PH; Bogotá, COL; São Paulo, BRA). Remote/hybrid policy not explicitly stated but many roles list specific city locations.
- **Tech stack**: Modern — Python, TypeScript, Go, Java, Kubernetes, Docker, PostgreSQL, Redis, GraphQL, gRPC, Bazel, Google Cloud, NVIDIA, dbt, Looker, Airflow.
- **Team composition**: 25% of employees in technical roles (154 people); strong presence of HR, legal, finance, and operations supporting global scale; talent sourced from CloudKitchens, Amazon, Uber, Google, ProFood Properties, City Storage Systems.

## Sources
1. [atoms.co](https://atoms.co/)
2. [atoms.co/careers](https://atoms.co/careers)
3. [atoms.co/openroles](https://atoms.co/openroles)
4. [LinkedIn – Atoms](https://www.linkedin.com/company/atomsco)
5. [Greenhouse – Atoms Jobs](http://job-boards.greenhouse.io/cssmerge)

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- [Light Commercial HVAC/R Technician](https://feeny.ai/job/light-commercial-hvac-r-technician-atoms-denver-822rs9ea8hnn) — Denver, CO
- [Production Quality Inspector](https://feeny.ai/job/production-quality-inspector-atoms-san-francisco-wyrv1xy4w44q) — San Francisco, CA
- [Staff Software Engineer - Vehicle & Hardware Security](https://feeny.ai/job/staff-software-engineer-vehicle-hardware-security-atoms-san-francisco-bxwxgg4p7t9x) — San Francisco, CA
- [Senior Software Engineer - Infrastructure Security Platform](https://feeny.ai/job/senior-software-engineer-infrastructure-security-platform-atoms-seattle-2288vtezrrwe) — Seattle, WA
- [Physical & Facility Security Engineer](https://feeny.ai/job/physical-facility-security-engineer-atoms-san-francisco-sec2pcnywc34) — San Francisco, CA
- [Senior Software Engineer - Cloud & Platform Security](https://feeny.ai/job/senior-software-engineer-cloud-platform-security-atoms-san-francisco-8bkrvz3tc5gw) — San Francisco, CA
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- [Corporate Counsel](https://feeny.ai/job/corporate-counsel-atoms-los-angeles-m3r4p7jetrec) — Los Angeles, CA
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