--- title: 'Customer Success Associate Director, E-commerce at CommerceIQ' canonical: 'https://feeny.ai/job/customer-success-associate-director-e-commerce-commerceiq-united-states-b44dfp5jzvsj' type: 'job' last_seen: '2026-10-15' --- # Customer Success Associate Director, E-commerce at CommerceIQ - **Company:** CommerceIQ - **Location:** United States - **Posted:** 2026-10-02 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/commerceiq/jobs/8010823003 ## Job description The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role: Fueled by our customer and business growth, we’re looking for Customer Success Associate Director, E-commerce to run and grow relationships with our customers, ensuring they are successfully adopting the product. Working as part of the customer success team, you will play a critical role in onboarding, supporting, and leading strategic direction for our clients. The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Customer success is at the heart of what we do so you should have CPG experience working in sales, analytics, or marketing as well as in ecommerce. This is an exciting time to join our fast-growing team. This position is remote with 15-25% travel expected to client locations. What You'll Do: - Act as the connector between retail media strategy and content execution, ensuring that media investments and on-site content are aligned to drive conversion and share growth. - Work with our customers to understand their ecommerce needs, focusing on how we use our products and services to help them meet those needs - Provide data-driven content recommendations and optimizations across retailer platforms (e.g., Amazon, Walmart, Target, Chewy, etc.) to maximize visibility and performance. - Understand Ecommerce data and how it can be used to grow improve profitable market share - Be an expert on the CommerceIQ platform, helping customers apply best practice strategies to achieve their business goals - Focus on moving the needle with respect to our customer’s KPIs and continuously showcase the value of CommerceIQs platform throughout the engagement period - Assist customers with onboarding, training, and deployment of best practices to help customers grow their ecommerce business - Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction - Assist our Customer Success Leadership and Professional Services teams in crafting, presenting, and executing Joint Success Plans that focus on driving the most value possible using the CommerceIQ platform and services - Be the voice of your customers, collaborating with our internal teams to shape new features and help us rapidly develop a product 10x better than the competition What You'll Bring: - Bachelor's degree in Business, Marketing, Communication, Economics or related field - 5+ total years of professional work experience - 3+ years experience working in the ecommerce industry at a brand, consulting firm, agency, Amazon or related organisation or in relevant category management or analytics roles in the CPG industry - Strong written and verbal communication, project management and client management skills - An analytical approach to problem-solving with advanced Excel (and/or *SQL) skills, along with project management experience and ability to anticipate and mitigate risks - Track record of retaining and renewing Enterprise customers in the SaaS space - Experience working with all levels of the business, including senior executives - Willingness to travel as needed to meet with clients Compensation and Benefits: The typical base pay range for this role across the US is USD: $133,600- $158,000/per year. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: - Comprehensive medical, vision, and dental coverage - A 401(k)-retirement plan - Short & long-term disability insurance - Life insurance - Paid parental leave - Monthly reimbursements for gym, phone, and internet - 10+ paid company holidays in each calendar year and unlimited PTO Check out our [LinkedIn page](https://www.linkedin.com/company/commerceiq/life/682892c1-f540-4867-a6f7-487106e479b8/?viewAsMember=true) to learn more about what it’s like to work at CommerceIQ! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. ## About CommerceIQ ## Company Overview - **One-liner**: CommerceIQ provides a unified AI platform for retail ecommerce teams to automate and optimize sales, content, and media across thousands of retailers globally. - **Entity Type**: Private (Series D, closed in 2022) - **Headquarters**: Mountain View, California, USA (with additional offices in Bengaluru, India and London, UK) - **Founded**: 2018 - **Founders**: Guru Hariharan (CEO) ## Core Business - **Primary industry**: Retail ecommerce technology / AI-driven commerce automation - **Target customers**: B2B – consumer brands (both SMB and enterprise) selling on Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Mission statement**: “We drive profitable ecommerce growth with intelligent automation” [[commerceiq.ai/about-us]](https://www.commerceiq.ai/about-us) ## Products & Services - **AllyAI**: An always-on AI commerce operator that automates pricing adjustments, media spend optimization, and content visibility improvements across retailers. Acts as a “co-pilot” for ecommerce teams. - **Content Agent**: Automates management of thousands of SKUs across hundreds of retailers, ensuring accuracy, compliance, and AEO (Amazon Eligibility Optimization). - **Digital Shelf Analytics**: Tracks digital shelf performance 24/7 across 1,450+ retailers, providing prioritized insights and ready-to-use WBR reports. - **eCommerce Sales Management**: Forecasts sales vs. plan, prioritizes next-best actions, and automates execution to close gaps. - **Retail Media Management**: Optimizes retail media bids and pacing using 50+ shelf-aware signals, driving incremental sales. All products are SaaS-based, delivered via a unified platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding raised – Series D in 2022 (amount undisclosed); notable investors include Insight Partners, Madrona Ventures, and Shasta Ventures [[commerceiq.ai/leadership]](https://www.commerceiq.ai/leadership) - **Notable Investors/Partners**: Insight Partners, Madrona Ventures, Shasta Ventures; the platform connects to Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Growth Signals**: - 2,200+ brands use the platform - Global network of 900+ retailers - In 2021, CommerceIQ automations drove 250 million actions that contributed to profitable market share gains for customers - Offices in US, India, and UK, with a growing global team ## Competitive Advantages - **Unified platform**: One platform covering content, analytics, sales, and media – eliminating siloed tools and spreadsheets. - **AI-native automation**: AllyAI and other agents continuously monitor and act on pricing, content, and media without manual intervention. - **Shelf-aware signals**: Proprietary intelligence that captures real-time shelf data across 1,450+ retailers, enabling better bid optimization and content decisions. - **Deep retailer integrations**: Direct connections to Amazon, Walmart, Instacart, and many others, built specifically for the algorithmic nature of retail marketplaces. ## Strategic Focus CommerceIQ is doubling down on AI-driven automation to help brands scale profitable growth. The company’s leadership principles emphasize “relentless innovation” and “exception-based automated decision making.” Near-term priorities include expanding platform capabilities (e.g., Director of Engineering – AI, Forward Deployed Engineering) and deepening international reach (85+ countries). The company is investing heavily in product teams (AI, data science) and growth partnerships. ## Why Work Here - **Culture & values**: Emphasis on ownership, hiring and developing the best, and moving quickly. Diversity, equity, and inclusion are core to the company’s identity [[commerceiq.ai/careers]](https://www.commerceiq.ai/careers). - **Work model**: Hybrid and remote options depending on role and location; generous PTO including vacation, holidays, and global recharge days. - **Compensation & perks**: Competitive base pay, equity (stock options for eligible roles), comprehensive health/dental/vision insurance, gym stipends, mental health support, and learning & development opportunities. - **Engineering culture**: Strong focus on internal growth and promotion; many team members expand roles from within. Active engineering hubs in Mountain View, Toronto, Bengaluru, and London. - **Global team**: Cross-regional collaboration across US, UK, and India; inclusive environment that values diverse backgrounds. ## Sources 1. [commerceiq.ai](https://www.commerceiq.ai/) – Main site, product descriptions 2. [commerceiq.ai/careers](https://www.commerceiq.ai/careers) – Culture, perks, DEI, hybrid policy 3. [commerceiq.ai/about-us](https://www.commerceiq.ai/about-us) – Mission, metrics, offices, investors 4. [job-boards.greenhouse.io/commerceiq](https://job-boards.greenhouse.io/commerceiq) – Open roles, locations 5. [commerceiq.ai/leadership](https://www.commerceiq.ai/leadership) – Executive team, board of directors, investors ## Other roles at CommerceIQ - [Financial Analyst](https://feeny.ai/job/financial-analyst-commerceiq-mountain-view-xhfyt5rxn8bv) — Mountain View, CA - [Director of Engineering](https://feeny.ai/job/director-of-engineering-commerceiq-bengaluru-w4rgps29v7hm) — Bengaluru, India - [Business Development Representative](https://feeny.ai/job/business-development-representative-commerceiq-united-states-mtvvxn218fmf) — United States - [Customer Success Manager, Display Advertising](https://feeny.ai/job/customer-success-manager-display-advertising-commerceiq-united-states-fzcg55qykbaj) — United States - [Director, Finance](https://feeny.ai/job/director-finance-commerceiq-bengaluru-bvst1v213anf) — Bengaluru, India - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-commerceiq-united-states-mt7cn25bzcvc) — United States - [Customer Success Manager, Advertising (Retail Search)](https://feeny.ai/job/customer-success-manager-advertising-retail-search-commerceiq-united-states-sz3gqx0k607t) — United States - [Director, Product Management](https://feeny.ai/job/director-product-management-commerceiq-mountain-view-ghfvm6h4qmtt) — Mountain View, CA - [Senior Director, Revenue Operations](https://feeny.ai/job/senior-director-revenue-operations-commerceiq-united-states-asnkkffr1ra0) — United States - [No roles that match our current openings? We still want to hear from you—join the CIQ Talent Community!](https://feeny.ai/job/no-roles-that-match-our-current-openings-we-still-want-to-hear-from-you-join-e3q5zpxws19p) — London, United Kingdom