---
title: 'Customer Success Associate at Easygenerator'
canonical: 'https://feeny.ai/job/customer-success-associate-easygenerator-cape-town-m6wjfpz3rknq'
type: 'job'
last_seen: '2026-10-31'
---

# Customer Success Associate at Easygenerator

- **Company:** Easygenerator
- **Location:** Cape Town, South Africa
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/easygenerator/0a16bc89-b780-4720-a9b8-93d83429bdd2

## Job description

As a Customer Success Associate you’ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you’ll play a key part in ensuring our customers feel supported and empowered from day one, guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.

## What You’ll Do

- Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
- Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
- Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
- Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
- Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.

## What You Bring

- Excellent command of English language.
- Bachelor degree or higher.
- 0-1 years of relevant working experience.
- Natural ability to teach.
- Excellent listening and organizational skills.

What’s In It For You

- Being part of a fast-growing scale-up environment where you can make an impact from day one
- Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
- Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
- Working in a fun & international environment surrounded by a dedicated team.

Practical Information

- Hybrid working policy
- Location: Gardens, Cape Town
- Working Hours: Eastern Standard Time (EST) – 14:00 p.m. to 23:00 p.m. (your local time)

Ready to join us?

- Apply now and help us deliver world-class support while shaping the future of EdTech!

## About Easygenerator

## Company Overview
- **One-liner**: Easygenerator is an AI-powered e-learning authoring platform that enables employees to create and share company-tailored training at scale.
- **Entity Type**: Private (funding details not publicly available)
- **Headquarters**: Dubai, United Arab Emirates
- **Founded**: 2013
- **Founders**: Kasper Spiro (co-founder)

## Core Business
- **Primary industry**: E-learning / Learning & Development (L&D) software
- **Target customers**: B2B – enterprises, SMBs, and L&D teams; also used by individual internal experts
- **Mission / purpose**: “Empowering every employee to share knowledge” and making learning easier and more accessible for organizations worldwide

## Products & Services
- **Easygenerator (core platform)**: AI-powered e-learning authoring suite (SaaS) that lets anyone create courses, training videos, and skill‑practice exercises.
- **EasyAI**: AI assistant that guides experts through creating structured, didactically sound courses from their knowledge, documents, and ideas.
- **EasyCoach**: AI coach that helps employees practice real workplace conversations (voice or text) and receive instant feedback.
- **EasyVideo**: AI-powered video creation tool (launched 2026) that turns existing knowledge and decks into training videos with AI avatars and multilingual voiceovers.
- **EasyTranslate**: Built-in localization suite supporting 75 languages, allowing teams to translate and update courses without leaving the platform.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding – not publicly available; reported metrics include 2,000+ organizations, 75,000+ authors, and over 1,000,000 learners (as of 2020)
- **Notable Investors / Partners**: Not publicly listed; the platform is ISO 27001 certified and GDPR compliant, hosted on AWS (Frankfurt data center)
- **Growth Signals**: Opened 2 new offices in 2025; launched EasyVideo in 2026; crossed 10,000 authors in 2020 and 1,000,000 learners in 2020; continues to expand globally with offices in UAE, Netherlands, Ukraine, Egypt, South Africa, Colombia, and Philippines

## Competitive Advantages
- **Employee-Generated Learning (EGL)**: Pioneered the concept of peer‑driven, continuously updated training – courses are created and maintained by the people closest to the work, ensuring relevance.
- **AI‑first approach**: First in the industry to bring AI into course authoring (EasyAI in 2023) and continues to launch AI‑powered features (EasyCoach, EasyVideo).
- **Ease of use**: Designed for non‑experts, reducing dependency on L&D teams; anyone in the organization can create training.
- **All‑in‑one suite**: Combines authoring, video creation, coaching, and translation in a single platform with predictable pricing.

## Strategic Focus
- **AI integration**: Deepening AI capabilities for content creation, skill practice, and video production.
- **Global expansion**: Growing office footprint and supporting multilingual training (75 languages) to serve international enterprises.
- **Employee‑Generated Learning advocacy**: Continuing to promote EGL as a methodology that keeps training up‑to‑date and relevant.

## Why Work Here
- **Culture**: Fast‑paced, customer‑value‑first environment with principles like “we keep the speed: launch, learn and iterate” and “we challenge constructively”.
- **Team**: 45 nationalities across offices in Dubai, Rotterdam, Alexandria, Cape Town, Zhytomyr, and remote hubs in Colombia and the Philippines. Hybrid and remote options available depending on location.
- **Growth**: Emphasis on internal learning – revenue enablement team provides training, and the tech team shares knowledge through structured processes. External support is available when needed.
- **Perks**: Hands‑on experience with the latest AI technologies; career pathing encouraged; award‑winning learning environment.
- **Work mode**: Remote‑friendly; some offices are hybrid (e.g., Dubai), others fully remote.

## Sources
1. [easygenerator.com/careers](https://www.easygenerator.com/en/careers/)
2. [easygenerator.com/about](https://www.easygenerator.com/en/about-easygenerator/)
3. [easygenerator.com](https://www.easygenerator.com/en/)
4. [jobs.ashbyhq.com/easygenerator](https://jobs.ashbyhq.com/easygenerator)

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