---
title: 'Customer Success Associate at Figure Lending'
canonical: 'https://feeny.ai/job/customer-success-associate-figure-lending-charlotte-9j1qpzzk9k73'
type: 'job'
last_seen: '2026-09-23'
---

# Customer Success Associate at Figure Lending

- **Company:** Figure Lending
- **Location:** Charlotte, NC
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-23
- **Apply:** https://job-boards.greenhouse.io/figure/jobs/8811994002

## Job description

Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.

Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.

We’re proud to be recognized as one of [Forbes’ Top 50 Fintech Companies](https://www.forbes.com/lists/fintech50/) and [CNBC’s World’s Top Fintech Companies](https://www.cnbc.com/worlds-top-fintech-companies-2026/).

## About the Role

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.

In this role, you’ll gain deep knowledge of Figure by working in a fast-paced call center environment, by becoming an expert in our products to resolve issues, and move customers confidently through the application process. Your communication skills, problem-solving ability, and attention to detail will drive critical outcomes that support our business goals and elevate the customer experience.

## What You’ll Do

- Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
- Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
- Promote brand trust and loyalty by delivering exceptional support  to our customers via phone, chat interactions and email.
- Identify trends, gather  key insights, and contribute ideas to improve customer support processes and product experience.
- Provide technical support and troubleshooting on a variety of platform issues.
- Conduct video notary sessions with attention to detail and professionalism.
- Participate in new training and licensing programs to grow your skills and support team goals.
- Contribute to a high-energy, collaborative team environment in the Customer Support Center.

## What We Look For

- 1+ years in a customer-facing role.
- BA/BS from an accredited university preferred.
- A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
- Adaptable and open to change as processes evolve.
- Clear, confident, and compassionate communication skills.
- Ability to become a licensed e-notary, including passing the Figure and state required background checks.
- Successfully complete the required compliance training.
- A solutions-oriented mindset and commitment to providing an outstanding customer experience.
- Ability to build trust and rapport with customers over the phone and in writing.
- Process driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms.

Salary

- Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunity

## Benefits

- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our [California Employee](https://www.figure.com/ca-employee-privacy-notice/) and [General Workforce Privacy Notice](https://www.figure.com/workforce-privacy-notice/) for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-KB1 #LI-Hybrid

## About Figure Lending

## Company Overview
- **One-liner**: Figure is a financial technology company leveraging blockchain and AI to originate and securitize home equity lines of credit and other consumer loan products.
- **Entity Type**: Public (NASDAQ: FIGR)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2018
- **Founders**: Mike Cagney (Co-Founder, Executive Chairman), June Ou (Co-Founder, Advisor, Board Member)

## Core Business
- **Primary industry**: Financial Services – Consumer Lending / Fintech
- **Target customers**: B2C (homeowners seeking HELOCs, cash-out refinance, crypto-backed loans) and B2B (350+ partner banks, credit unions, fintechs, home improvement companies)
- **Mission / Purpose**: “Building the future of capital markets at the intersection of blockchain and AI” – reducing costs and increasing efficiency in the private credit marketplace.

## Products & Services
- **Figure HELOC**: Home equity line of credit – approval in under 5 minutes, funding in as few as 5 days. Rates as low as 6.75% APR. Borrow up to $750,000. [figure.com](https://www.figure.com/)
- **Crypto-Backed Loan**: Borrow against BTC, ETH, or SOL with interest-only payments for a 12-month term. [figure.com](https://www.figure.com/)
- **DSCR Refinance**: Debt Service Coverage Ratio refinance for real estate investors using rental income (not personal income) for qualification. [figure.com](https://www.figure.com/)
- **Cash-Out Refinance**: Consolidate debt or access equity with a single monthly payment. [figure.com](https://www.figure.com/)
- **Democratized Prime**: Lend cash or crypto for up to 9% yield, or borrow with a Flex Rate Loan. [figure.com](https://www.figure.com/)
- **YLDS Stablecoin**: SEC-approved interest-bearing stablecoin issued by Figure. [figure.com](https://www.figure.com/about/)

## Market Standing
- **Valuation / Market Cap**: Not disclosed (public company; market cap not provided in search results)
- **Key Metrics**:
  - **Annual Revenue**: $506.9M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Total Funding**: $2.6B across 16 rounds [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Headcount**: 469 employees (+35.3% YoY) [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Scale**: $25B+ equity unlocked, 253K+ households served [figure.com](https://www.figure.com/)
  - **Market Position**: #1 non-bank HELOC lender in the U.S.; 40% of HELOC volume transacted on Figure Connect; 75% market share in real-world asset tokenization [figure.com](https://www.figure.com/about/)
- **Notable Investors / Partners**: Goldman Sachs, J.P. Morgan, Barclays, Jefferies (HELOC securitization ratings); Janus Henderson (first sale of crypto-backed loan pool); partnerships with OpenAI GPT, Google Gemini [figure.com](https://www.figure.com/about/)
- **Growth Signals**: Acquired HomeBridge Financial Services (2021); first SEC-approved interest-bearing stablecoin; AAA-rated HELOC securitizations; processing costs slashed 20x in 2025 alone.

## Competitive Advantages
- **Blockchain-native platform** that removes intermediaries, enabling faster approvals and lower costs.
- **AI-enhanced lending** (powered by OpenAI GPT, Google Gemini) for near-instant underwriting.
- **Vertically integrated capital markets platform** – origination, custody, trading, and securitization of whole loans.
- **First-mover status**: First SEC-approved interest-bearing stablecoin, first non-bank to achieve AAA-rated HELOC securitizations.
- **Broad partner network**: 350+ B2B partners embedding Figure’s technology.

## Strategic Focus
- **Expand the capital markets platform** to cover consumer assets beyond home equity (e.g., crypto-backed loans, DSCR refinance).
- **Scale stablecoin (YLDS)** for institutional and retail use.
- **Continue AI and blockchain integration** to further reduce costs and improve speed.
- **Grow loan origination volume** through partner channels and direct-to-consumer digital experience.

## Why Work Here
- **Culture & Values**: “Good people, shared values, & a supportive environment” – emphasis on inclusion, innovation, customer success, and integrity. [figure.com](https://www.figure.com/careers/)
- **Work Model**: Hybrid / remote flexibility – offices in San Francisco, CA; New York, NY; Reno, NV; St. Louis, MO; Charlotte, NC. Many roles listed as “Remote” (e.g., Director, Crypto Protocols; Product Counsel, Crypto). [greenhouse.io](https://job-boards.greenhouse.io/figure/jobs/8451115002)
- **Growth Trajectory**: Rapid headcount growth (+35% YoY) and public-company status signal strong scaling phase.
- **Engineering & Innovation**: Opportunity to work at the intersection of blockchain, AI, and consumer finance; teams building protocols, stablecoins, and AI-driven lending.
- **Diversity & Inclusion**: Equal Opportunity Employer committed to mutual respect. [figure.com](https://www.figure.com/careers/)
- **Perks & Recognition**: Named to Fast Company’s Most Innovative Companies (2024, 2025); Investopedia Best HELOC 2025; Money.com 2025.

## Sources
1. [figure.com/about](https://www.figure.com/about/) – Company overview, metrics, leadership, awards
2. [figure.com](https://www.figure.com/) – Product descriptions, rates, blockchain/AI positioning
3. [figure.com/careers](https://www.figure.com/careers/) – Culture, values, office locations, EEO statement
4. [linkedin.com/company/figuretechnologies](https://www.linkedin.com/company/figuretechnologies) – Headcount, revenue, funding, stock symbol, open positions
5. [job-boards.greenhouse.io/figure](https://job-boards.greenhouse.io/figure/jobs/8451115002) – Current job listings, remote/hybrid indicators

## Other roles at Figure Lending

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- [Sales Development Representative (SDR), Enterprise](https://feeny.ai/job/sales-development-representative-sdr-enterprise-figure-lending-remote-40dbq02bx5wc)
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