---
title: 'Customer Success Associate at Figure Lending'
canonical: 'https://feeny.ai/job/customer-success-associate-figure-lending-charlotte-z7k4nbn4178k'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Success Associate at Figure Lending

- **Company:** Figure Lending
- **Location:** Charlotte, NC
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/figure/jobs/8792016002

## Job description

## About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of [Forbes’ Most Innovative Fintech Startups in 2025](https://www.forbes.com/lists/fintech50/) and [Fast Company’s Most Innovative Companies in Finance and Personal Finance](https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025).

## About the Role

Start your career in fintech in one of the country’s leading financial hubs. As a Customer Success Associate, you’ll build real experience in lending, compliance, and customer operations, while helping customers navigate important financial decisions with confidence.

Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.

No prior fintech experience is required. We’ll teach you the products, processes, and tools. What matters most is strong communication, sound judgment, attention to detail, and a genuine interest in learning.

## Compensation & Perks

- Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunity
- Company-paid medical, dental, and vision benefits for employees and dependents on select plans
- Paid holidays, PTO, and sick time
- Hybrid flexibility after training
- Continuing education reimbursement
- Paid family leave
- New Hire and Anniversary Swag
- Employee Recognition Program

## What You’ll Do

- Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
- Help customers navigate the application process, resolve blockers, and better understand our products
- Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
- Explain complex financial concepts in a clear, simple, customer-friendly way
- Provide troubleshooting support across a range of customer and platform issues
- Complete compliance-related steps accurately and consistently
- Identify trends and share ideas that improve the customer experience and support team effectiveness
- Participate in training and licensing programs that expand your skill set
- Contribute to a high-performing, team-oriented environment where reliability and strong execution matte

## What We Look For

- 1+ year of experience in a customer-facing role
- Strong verbal and written communication skills
- Ability to explain complex information clearly and build trust with customers
- Comfort working in a structured, fast-paced, high-volume environment
- Strong attention to detail and ability to follow process accurately
- Confidence learning new systems and navigating multiple technology platforms
- Ability to complete required compliance training
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our [California Employee](https://www.figure.com/ca-employee-privacy-notice/) and [General Workforce Privacy Notice](https://www.figure.com/workforce-privacy-notice/) for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-JR1 #LI-Hybrid

## About Figure Lending

## Company Overview
- **One-liner**: Figure is a financial technology company leveraging blockchain and AI to originate and securitize home equity lines of credit and other consumer loan products.
- **Entity Type**: Public (NASDAQ: FIGR)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2018
- **Founders**: Mike Cagney (Co-Founder, Executive Chairman), June Ou (Co-Founder, Advisor, Board Member)

## Core Business
- **Primary industry**: Financial Services – Consumer Lending / Fintech
- **Target customers**: B2C (homeowners seeking HELOCs, cash-out refinance, crypto-backed loans) and B2B (350+ partner banks, credit unions, fintechs, home improvement companies)
- **Mission / Purpose**: “Building the future of capital markets at the intersection of blockchain and AI” – reducing costs and increasing efficiency in the private credit marketplace.

## Products & Services
- **Figure HELOC**: Home equity line of credit – approval in under 5 minutes, funding in as few as 5 days. Rates as low as 6.75% APR. Borrow up to $750,000. [figure.com](https://www.figure.com/)
- **Crypto-Backed Loan**: Borrow against BTC, ETH, or SOL with interest-only payments for a 12-month term. [figure.com](https://www.figure.com/)
- **DSCR Refinance**: Debt Service Coverage Ratio refinance for real estate investors using rental income (not personal income) for qualification. [figure.com](https://www.figure.com/)
- **Cash-Out Refinance**: Consolidate debt or access equity with a single monthly payment. [figure.com](https://www.figure.com/)
- **Democratized Prime**: Lend cash or crypto for up to 9% yield, or borrow with a Flex Rate Loan. [figure.com](https://www.figure.com/)
- **YLDS Stablecoin**: SEC-approved interest-bearing stablecoin issued by Figure. [figure.com](https://www.figure.com/about/)

## Market Standing
- **Valuation / Market Cap**: Not disclosed (public company; market cap not provided in search results)
- **Key Metrics**:
  - **Annual Revenue**: $506.9M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Total Funding**: $2.6B across 16 rounds [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Headcount**: 469 employees (+35.3% YoY) [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Scale**: $25B+ equity unlocked, 253K+ households served [figure.com](https://www.figure.com/)
  - **Market Position**: #1 non-bank HELOC lender in the U.S.; 40% of HELOC volume transacted on Figure Connect; 75% market share in real-world asset tokenization [figure.com](https://www.figure.com/about/)
- **Notable Investors / Partners**: Goldman Sachs, J.P. Morgan, Barclays, Jefferies (HELOC securitization ratings); Janus Henderson (first sale of crypto-backed loan pool); partnerships with OpenAI GPT, Google Gemini [figure.com](https://www.figure.com/about/)
- **Growth Signals**: Acquired HomeBridge Financial Services (2021); first SEC-approved interest-bearing stablecoin; AAA-rated HELOC securitizations; processing costs slashed 20x in 2025 alone.

## Competitive Advantages
- **Blockchain-native platform** that removes intermediaries, enabling faster approvals and lower costs.
- **AI-enhanced lending** (powered by OpenAI GPT, Google Gemini) for near-instant underwriting.
- **Vertically integrated capital markets platform** – origination, custody, trading, and securitization of whole loans.
- **First-mover status**: First SEC-approved interest-bearing stablecoin, first non-bank to achieve AAA-rated HELOC securitizations.
- **Broad partner network**: 350+ B2B partners embedding Figure’s technology.

## Strategic Focus
- **Expand the capital markets platform** to cover consumer assets beyond home equity (e.g., crypto-backed loans, DSCR refinance).
- **Scale stablecoin (YLDS)** for institutional and retail use.
- **Continue AI and blockchain integration** to further reduce costs and improve speed.
- **Grow loan origination volume** through partner channels and direct-to-consumer digital experience.

## Why Work Here
- **Culture & Values**: “Good people, shared values, & a supportive environment” – emphasis on inclusion, innovation, customer success, and integrity. [figure.com](https://www.figure.com/careers/)
- **Work Model**: Hybrid / remote flexibility – offices in San Francisco, CA; New York, NY; Reno, NV; St. Louis, MO; Charlotte, NC. Many roles listed as “Remote” (e.g., Director, Crypto Protocols; Product Counsel, Crypto). [greenhouse.io](https://job-boards.greenhouse.io/figure/jobs/8451115002)
- **Growth Trajectory**: Rapid headcount growth (+35% YoY) and public-company status signal strong scaling phase.
- **Engineering & Innovation**: Opportunity to work at the intersection of blockchain, AI, and consumer finance; teams building protocols, stablecoins, and AI-driven lending.
- **Diversity & Inclusion**: Equal Opportunity Employer committed to mutual respect. [figure.com](https://www.figure.com/careers/)
- **Perks & Recognition**: Named to Fast Company’s Most Innovative Companies (2024, 2025); Investopedia Best HELOC 2025; Money.com 2025.

## Sources
1. [figure.com/about](https://www.figure.com/about/) – Company overview, metrics, leadership, awards
2. [figure.com](https://www.figure.com/) – Product descriptions, rates, blockchain/AI positioning
3. [figure.com/careers](https://www.figure.com/careers/) – Culture, values, office locations, EEO statement
4. [linkedin.com/company/figuretechnologies](https://www.linkedin.com/company/figuretechnologies) – Headcount, revenue, funding, stock symbol, open positions
5. [job-boards.greenhouse.io/figure](https://job-boards.greenhouse.io/figure/jobs/8451115002) – Current job listings, remote/hybrid indicators

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