---
title: 'Customer Success Associate at Flock'
canonical: 'https://feeny.ai/job/customer-success-associate-flock-london-v3tryrckvr1k'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Success Associate at Flock

- **Company:** Flock
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/flock/9ddf921c-f75b-4484-ad42-06e92ffa47d0

## Job description

## ABOUT FLOCK

Road accidents kill and injure people, damage vehicles, and cost businesses fortunes. But traditional insurance does nothing to prevent them - it just pays out claims when they happen. At Flock, we’re changing that. Using telematics, AI, and real-time data, we proactively help our fleet customers prevent crashes. We obsessively focus on keeping drivers safe, and we put our money where our mouth is - paying out millions of pounds per year to fleets that get safer over time.

We were acquired by Admiral in May 2026. Now we combine the backing of the UK’s leading motor insurer with startup energy and speed. We’re growing fast with bigger plans than ever, and we’re hugely optimistic that our approach will save many more lives in the decade ahead.

We’re on a mission to make the world quantifiably safer. Join us!

## ABOUT THE ROLE

More fleets are choosing Flock and our Customer Success team needs to grow. You will own a book of customers outright: onboarding them, keeping them engaged with their data, and getting them to renewal in better shape than they started. The role is built around the conversations our telematics makes possible, from quarterly reviews with fleet managers to safety interventions that follow a spike in risky driving, alongside a steady variety of inbound queries by phone and email. You hear first hand what matters to customers and brokers, and your suggestions for improving how we work carry real weight. AI is part of the day job too, because Flock runs on it. You will use it to prepare for meetings, dig into fleet data and stay on top of your book. You do not need insurance experience. You need the service instincts that make clients want to deal with you, and the appetite to learn everything else.

## WHAT YOU'LL BE DOING

- Owning a portfolio of fleet customers end to end, from onboarding through to renewal, with clear accountability for keeping them
- Handling inbound policy queries from customers and brokers by phone and email, resolving them quickly and helping people self-serve where that suits them better
- Running quarterly reviews with fleet managers and brokers, then tracking the actions that come out of them, and supporting broker onboarding with the Distribution team
- Delivering safety and claims interventions when our telematics data flags a risk, working with the Claims and Underwriting teams on triggers and follow-up
- Working across Underwriting, Finance and Product to investigate and resolve the trickier issues, including policy referrals and connectivity troubleshooting with our telematics partners
- Capturing customer feedback and raising process, automation and self-serve suggestions so our service keeps improving
- Using Flock's AI tools every day to prepare customer insight packs, draft follow-ups and keep your book organised

## WHAT YOU'LL NEED

- A background in customer service, customer success or account management. The sector does not matter to us; the quality of your service does
- Rapport that comes naturally. Our customers should genuinely like dealing with you
- Hunger to learn and real coachability. We will teach you the insurance and the telematics
- Clear written and spoken communication, with a knack for making complex things easy to understand, and the confidence to present to clients
- A proactive attitude to getting the job done, even when the answer takes some digging
- Organisation across a busy and varied workload, with the accuracy and attention to detail to match the pace
- Evidence you already use AI tools to work better, or a genuine appetite to build that habit fast
- Desirable, not required: time working with fleets, or exposure to motor insurance

## BENEFITS

- 25 days of holiday (+ Bank Holidays) 🏖
- Share Incentive Plan 📈
- Workplace Pension 💰
- Private Medical Insurance 🏥 (including Dental 🦷 Optical 👓 & Mental Health 💆‍♀️ support options)
- Various Salary Sacrifice Schemes - Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families 💵
- Enhanced Parental Leave and Pay 🐣
- £1000 toward relevant professional qualifications 🎓
- £500 per annum towards learning and development 🌱
- 3 days paid leave for L&D purposes 🌻

Making the world quantifiably safer takes more than good data. It takes a team where different perspectives are heard, and that's a priority here. We insure fleets and drivers from every background, and we know a team built the same way makes sharper decisions and a better product for our customers. So we hire on merit, full stop, and we actively encourage applications from everyone. If you don't tick every box, apply anyway. Just come as your genuine self: the qualities and experiences only you bring are exactly what we want.

## About Flock

## Company Overview
- **One-liner**: Flock is a UK-based fleet insurance company that uses data-driven technology to provide connected commercial motor insurance, rewarding safer driving with lower premiums.
- **Entity Type**: Private (Series B; acquired by Admiral Group Plc)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Ed Leon Klinger (CEO)

## Core Business
- **Primary industry**: Insurtech / Commercial Motor Fleet Insurance
- **Target customers**: B2B — fleet owners and managers of commercial vehicles, including courier, haulage, taxi & PCO, short-term rental, own goods, and trades fleets.
- **Mission or purpose**: "To make the world quantifiably safer."

## Products & Services
- **Fleet Insurance**: A fully digital commercial motor insurance product for a wide range of fleet types (courier, haulage, taxi, rental, own goods, etc.). Policies are backed by top underwriters and distributed through brokers.
- **Digital Policy Management Portal**: A self-serve platform for policy administration, vehicle management (add/remove vehicles in three clicks), claims reporting (via QR code, portal, or 24/7 hotline), and instant access to insurance documents.
- **Safety & Risk Management Tools**: Real-time driver safety leaderboards, trip-by-trip analysis, and quarterly safety review meetings with Flock’s safety team to improve fleet safety scores.
- **Premium Rebates**: Safer fleets can earn up to 10% premium rebates based on driving behaviour and claims performance. Excess reduction incentives for prompt claims reporting.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (as a private company acquired by Admiral Group).
- **Key Metrics**: 
  - **Annual Revenue**: ~$4.0M (estimated) [linkedin.com]
  - **Total Funding**: ~$59.7M raised across multiple rounds (Seed, Grant, Series A, Series B) [linkedin.com]
  - **Employees**: ~64 (as of mid-2025), with +8.3% YoY growth [linkedin.com]
- **Notable Investors/Partners**: 
  - Investors: Octopus Ventures (lead, Series B), Social Capital (lead, Series A), Downing Ventures [linkedin.com]
  - Parent Company: Admiral Group Plc (acquired Flock) [linkedin.com]
  - Partners/Brokers: Acorn, Admiral (insurance partnerships) [flockcover.com]
  - Customers: Virtuo, Onto, Jaguar Land Rover’s leasing arm ‘The Out’ [linkedin.com]
- **Growth Signals**: 
  - Expanded from drones into commercial motor fleets in 2020, growing 10x in a single year (2021) [flockcover.com]
  - Launched new insurance partnerships with Acorn and Admiral in 2023/2024 [flockcover.com]
  - Launched Haulage Fleet Insurance backed by Admiral [flockcover.com]
  - Moved into a new London office and continues to hire [flockcover.com]

## Competitive Advantages
- **Data-Driven Safety Model**: Flock uses real-time telematics and risk analytics to price insurance based on actual driving behaviour, not just historical data. This creates a virtuous cycle where safer driving directly reduces costs.
- **Digital-First Experience**: Fully digital policy management, claims reporting, and vehicle administration — saving fleet managers significant time compared to traditional insurers.
- **Incentivised Safety**: The premium rebate model (up to 10%) directly rewards safer fleets, aligning the insurer’s and customer’s incentives.
- **Strong Backing**: Backed by Admiral Group, a major UK insurer, providing financial stability and underwriting capacity.
- **Multi-Award Winning**: CNBC’s Global Top 35 Digital Insurer, Insurance Times’ MGA Challenger of the Year [linkedin.com]

## Strategic Focus
- **Product Expansion**: Continuing to expand into new fleet segments (e.g., haulage, taxi, rental) and deepen existing partnerships.
- **Safety & Risk Management**: Developing more sophisticated safety tools and analytics to further differentiate their product and reduce claims.
- **Growth & Scale**: Leveraging the Admiral partnership to scale distribution and reach more fleet customers across the UK and potentially internationally.
- **Talent Acquisition**: Actively hiring across engineering, product, data, and commercial roles to support growth [jobs.ashbyhq.com].

## Why Work Here
- **Culture & Values**: Flock emphasises a high-performance, meritocratic culture built on principles: Customer First, Work as a Team, Focus and Bias for Action, Think Outside the Box, Take Ownership, and Simplify. They are committed to Diversity, Meritocracy, and Inclusion (DMI) [flockcover.com].
- **Compensation**: Pays at the 75th percentile for every role, using real-time market data to ensure competitive salaries [flockcover.com].
- **Benefits**:
  - Private healthcare
  - 3 paid Learning & Development days per year
  - £1,000 for professional qualifications
  - £500 for other L&D expenses
  - Enhanced maternity and paternity leave
  - Flexible working (in-office, hybrid, remote options; flexible hours)
  - Regular socials, company offsites, team lunches, sports days, run club [flockcover.com]
- **Work Environment**: Small, high-agency team (~64 people) with a flat structure. Employees are expected to take ownership and act like owners of the business. The team is highly talented and hard-working, with a shared mission [flockcover.com].
- **Hiring Process**: Structured process including an intro call with talent team, hiring manager interview, competency/skills-based interview with a practical challenge, and a final interview with the CEO [flockcover.com]. Promotions are strictly meritocratic [flockcover.com].

## Sources
1. [flockcover.com - Careers Page](https://flockcover.com/careers)
2. [flockcover.com - Main Site](https://flockcover.com/)
3. [linkedin.com - Flock Company Profile](https://uk.linkedin.com/company/flockmotor)
4. [builtin.com - Flock Profile](https://builtin.com/company/flock-0)
5. [apply.workable.com - Flock Openings](https://apply.workable.com/flockcover/)
6. [jobs.ashbyhq.com - Flock Careers](https://jobs.ashbyhq.com/flock)

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