---
title: 'Customer Success Associate at Granular Energy'
canonical: 'https://feeny.ai/job/customer-success-associate-granular-energy-europe-6y4jb9bsex9s'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Success Associate at Granular Energy

- **Company:** Granular Energy
- **Location:** Europe
- **Compensation:** €40k–€55k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/granular-energy.com/6dfe5c16-78c0-4716-a39d-7dbfad71dcf4

## Job description

Mission & vision Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. We provide a SaaS platform that helps utilities, energy suppliers and corporates manage energy attribute certificate portfolios. We support digitalisation and automation of all certificate flows, and support the development and management of hourly tariffs, matching clean energy generation with consumption, hour by hour, at scale. You can read more about 24/7 carbon-free energy in this article. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC. Our team is primarily based in Western Europe. This role sits at the heart of our commercial engine: you will grow the accounts that are already using our services, and help them go further.

Remote-first This role is 100% remote. We hire people living in mainland Western and Central-West Europe (e.g. France, Germany, the Netherlands, Belgium, northern Spain or mainland UK) who can reach Paris, Brussels, Amsterdam or London by train within 8 hours.

The mission of this role You will be the day-to-day contact for a portfolio of existing customers, including some of Europe's leading energy suppliers and utilities. Your core focus is keeping accounts running smoothly: answering questions, providing level 1 support on platform, data and API issues, and escalating to Technical Solutions or the Customer Success Manager where needed. You will also onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.

## Responsibilities

- Act as primary contact for your accounts, handling day-to-day requests and first-level support on platform usage, data and API questions
- Contribute to Knowledge Base articles, FAQs and onboarding guides, product training
- Keep account records and health up to date in HubSpot and Notion, flagging risks early
- Prepare QBRs that show the value customers get from the platform
- Coordinate with Technical Solutions, Product and Sales, and bring the customer's voice into roadmap discussions
- Support renewals and spot upsell opportunities with the Commercial team

Success is measured on retention (GRR, renewal rate, churn), growth (NRR, account growth, CLV) and product adoption.

Essential experience, skills and knowledge

- 2 to 4 years' experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales or consulting
- Energy sector experience, for example at a utility, energy supplier, trading house, energy consultancy or energy software company. You should be comfortable with how energy suppliers work.
- Strong communication skills and the empathy to navigate difficult conversations
- An analytical mindset and comfort with data analysis in Excel (XLOOKUP, pivot tables) or similar
- Highly organised, with good prioritisation and follow-through across multiple timelines and stakeholders
- Fluent English

Bonus: knowledge of EAC markets, knowledge of ETRM software, other European languages.

## What's in it for you

- Transparent salaries based on seniority and location, plus a commercial variable component
- Remote-first: work from home, our London office or a local co-working space
- Three all-hands gatherings a year (recently Rotterdam, Lille)
- Minimum 30 days' holiday plus public holidays, and a paid volunteering day
- Physical and mental health support: gym subsidies and therapy via Spill
- Equity in a fast-growing company (BSPCE/EMI)
- The chance to shape how an early-stage climate product grows within Europe's leading utilities

Diversity, equity and inclusion Granular Energy is dedicated to fostering diversity and nurturing talent. If you don't meet every requirement above but believe you have the qualities we're looking for, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive team. People of colour, people with disabilities, veterans, women, and lesbian, gay, bisexual and transgender people are encouraged to apply. All applicants will be considered without regard to race, colour, national origin, religion, sexual orientation, sex, marital or parental status, disability, gender identity or expression, age, or any other basis prohibited by law.

Our recruitment process

- 30-minute screening call with our People team
- 45-minute interview with our Commercial team
- 90-minutes case study covering an account review and a renewal or upsell scenario, with our Commercial team
- Discussion with a member of the exec team

## About Granular Energy

## Company Overview
- **One‑liner**: Granular Energy provides software to utilities, energy traders, and large buyers for managing and trading clean energy certificates (EACs like RECs, GOs, I‑RECs) with granular, hour‑by‑hour tracking and automated reporting.
- **Entity Type**: Private (startup; raised $10.5M in total funding across seed rounds and grants)
- **Headquarters**: Paris, France
- **Founded**: 2021
- **Founders**: Toby Ferenczi, Bruno Menu, and Sam (full name not publicly disclosed)

## Core Business
- **Industries**: Clean energy management, renewable energy certificates (EACs), utility software, climate tech.
- **Target Customers**: Utilities, energy managers, traders, large energy buyers (B2B).
- **Mission**: “Accelerate the transition to a carbon-free electricity system” by enabling transparent, time‑stamped tracking of where energy comes from.

## Products & Services
- **[Granular Energy Platform](https://www.granular-energy.com/)** (SaaS): A unified system for managing compliance and voluntary EACs (RECs, I‑RECs, GOs, REGOs). Features include:
  - Hourly matching and 100% renewable attribution.
  - Automated third‑party verified reporting at portfolio and consumer levels.
  - Scalable tools for developing clean power products (e.g., location‑based, 24/7 clean energy).
- **[Renewable Exchange integration](https://www.granular-energy.com/)**: Partnership to bring hourly‑matched clean energy accountability to PPA buyers.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$10.5M** (as of late 2024); estimated annual revenue of **$1.5M** (source: LinkedIn).
- **Notable Investors / Partners**: Grant from undisclosed investor; seed round with 7 investors (names not public); venture round with 1 investor. Co‑founder Toby Ferenczi also founded [EnergyTag](https://www.granular-energy.com/company), the international standards body for time‑stamped energy certificates.
- **Growth Signals**:
  - Headcount of ~23 employees (as of mid‑2025), spread across 9 countries.
  - Year‑over‑year headcount declined ~10.8% (linked to restructuring or natural attrition).
  - Active in multiple European markets, plus the US and Australia.

## Competitive Advantages
- **First‑mover in 24/7 clean energy certificates**: Granular Energy’s platform is built around time‑stamped certificates, a key enabler of hourly matching – a growing regulatory and voluntary trend.
- **Standards leadership**: Co‑founder Toby Ferenczi created the EnergyTag standard, giving the company deep influence on industry rules.
- **End‑to‑end automation**: Replaces spreadsheets with scalable, auditable workflows, reducing manual effort for utilities and large buyers.

## Strategic Focus
- Continue to expand the platform’s capabilities for hourly matching and automated reporting.
- Deepen partnerships with exchanges (e.g., Renewable Exchange) to link certificate trading with physical PPAs.
- Scale international footprint, especially in markets adopting 24/7 clean energy mandates (e.g., Europe, Australia, parts of the US).

## Why Work Here
- **Remote‑first**: Team members spread across France, UK, Germany, Spain, Netherlands, and other countries; option for co‑working space in your city.
- **Culture**: Emphasis on collaboration over ego, inclusion, and environmental mission. “We are pioneers who get things done” – pragmatic, detail‑oriented, and impact‑driven.
- **Perks**:
  - 30 days of annual leave + local public holidays.
  - Paid volunteering leave.
  - Generous parental leave: 16 weeks fully paid for birthing parent, 8 weeks for non‑birthing parent.
  - €350/year fitness stipend.
  - Free mental health support via Spill.
  - Learning & development budget.
  - Annual team offsites (recently in Paris, Brussels, London).
- **Note**: As of the most recent check, no open roles were listed on the careers page ([jobs.ashbyhq.com/granular-energy.com](https://jobs.ashbyhq.com/granular-energy.com)). Spontaneous applications are accepted.

## Sources
1. [granular-energy.com – Home](https://www.granular-energy.com/)
2. [granular-energy.com – Company](https://www.granular-energy.com/company)
3. [granular-energy.com – Join Us](https://www.granular-energy.com/join-us?category=company)
4. [granular-energy.com – Benefits](https://www.granular-energy.com/insights/benefits-designed-by-the-team-for-the-team)
5. [linkedin.com – Granular Energy](https://uk.linkedin.com/company/granular-energy)

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