---
title: 'Customer Success Associate at Hauler Hero Inc.'
canonical: 'https://feeny.ai/job/customer-success-associate-hauler-hero-inc-united-states-8v248hdt88hj'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Associate at Hauler Hero Inc.

- **Company:** Hauler Hero Inc.
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-02-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/hauler-hero/c17065e7-af4e-45fc-8142-ea99e5a1dae4

## Job description

## About Hauler Hero

At Hauler Hero, we’re on a mission to simplify and modernize the waste hauling industry. Our platform empowers haulers to run more efficient operations, strengthen customer relationships, and grow their businesses.

## The Role

We’re seeking a Customer Success Associate to manage and retain a defined portfolio of customers after implementation. You will own customer health, adoption, and renewal readiness for your assigned accounts. This role is responsible for protecting revenue, increasing product usage, and identifying expansion opportunities within your book of business. This is a proactive, relationship-driven role that requires accountability and operational ownership. You will work cross-functionally with Support, Product, QA, Sales, and Implementation to ensure customers remain successful and retained. This position includes participation in a rotating weekend coverage schedule to ensure consistent support availability. What Success Looks Like Within 6–12 months, you will:

- Independently manage a defined book of small to mid-sized customers
- Maintain strong gross retention across your portfolio
- Identify churn risk early and execute recovery plans
- Increase feature adoption and product utilization
- Maintain clear renewal documentation at least 90 days prior to renewal
- Surface expansion opportunities based on usage and customer growth

## Responsibilities

- Serve as the primary point of contact post-implementation
- Own account health, engagement cadence, and renewal readiness
- Conduct proactive check-ins and operational workflow reviews
- Monitor usage metrics and identify adoption gaps
- Build and execute customer action plans to improve outcomes
- Escalate technical blockers through Jira and coordinate internally
- Document account status, risk signals, and renewal posture
- Capture product feedback and communicate recurring themes
- Partner with Sales on expansion opportunities
- Contribute to internal playbooks, documentation, and process improvements

## Qualifications

Required

- 2–4 years of experience in Customer Success, Account Management, or client-facing SaaS
- Experience owning retention or renewal outcomes
- Strong written and verbal communication skills
- Ability to manage multiple accounts simultaneously
- Comfortable reviewing usage data to identify risk
- Ability to troubleshoot workflows and understand system configuration
- Experience using tools such as Intercom, Notion, and Jira
- Strong organizational discipline and follow-through
- Reliable internet connection and dedicated workspace

## Nice to Have

- Experience in logistics, field service, or operational SaaS
- Experience supporting integrations or workflow configuration
- Ability to create Loom walkthroughs or training content
- Understanding of the waste hauling or environmental services industry
- Previous experience as a Hauler Hero user or customer

## About Hauler Hero Inc.

## Company Overview
- **One-liner**: Hauler Hero provides cloud-based software for waste and recycling haulers to streamline dispatching, billing, routing, and customer management.
- **Entity Type**: Private (Series A stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Mark Hoadley & Ben Sikma

## Core Business
- **Primary industry**: Waste management software / Waste and recycling technology
- **Target customers**: B2B – commercial and residential waste haulers (SMB to mid-market)
- **Mission**: To bring world-class technology to waste and recycling professionals who have been underserved by Silicon Valley, making their essential work easier.

## Products & Services
- **Hauler Hero Platform**: Cloud-based SaaS for dispatching, route management, billing, mobile driver app, customer management, and real-time analytics. Includes a tablet app for drivers and a customer portal.
- **Hero Vision** (in development): AI-powered automatic pickup documentation.
- **Hero Chat** (in development): AI-powered customer communication that answers common questions.
- **Hero Routing** (in development): AI-driven real-time route optimization.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding $28M (approx. $27,956,999)
- **Notable Investors/Partners**: Frontier Growth (led Series A), I2BF Global Ventures (led Seed round), and other undisclosed investors.
- **Growth Signals**:
  - 250+ haulers across the US using the software.
  - 82.1% headcount growth YoY (34 employees as of mid-2026).
  - Expanded to 5 countries (US, Argentina, Colombia, UAE, Brazil).
  - Recent $16M Series A (Feb 2026) and $10M Seed (Dec 2024).
  - Multiple AI features in active development and testing with partners.

## Competitive Advantages
- **Deeply specialized**: Solely focused on waste and recycling haulers, a niche largely ignored by big tech.
- **Modern cloud-native platform**: Replaces legacy/paper-based processes with an intuitive, mobile-first experience.
- **AI pipeline**: Early investment in AI features (Vision, Chat, Routing) that could provide a significant edge.
- **Founder expertise**: Founders have built billion-dollar software companies serving blue-collar industries.

## Strategic Focus
- **AI integration**: Bringing computer vision, conversational AI, and intelligent routing to waste operations.
- **Scale and customer growth**: Doubling down on the US market while expanding internationally.
- **Product depth**: Enhancing real-time data, integrations (e.g., scale integration with TruckScales), and automation to reduce manual work for haulers.

## Why Work Here
- **Mission-driven**: Opportunity to build software for essential workers who keep communities clean and safe.
- **High-growth environment**: 82% headcount growth, recent funding, and a small team (34 people) mean outsized impact.
- **Culture**: Described as collaborative, ego-free, and fast-moving – “the best idea wins.”
- **Remote/Hybrid**: Offices in New York (HQ) and San Diego; roles appear to be a mix of in-office and remote (based on job postings).
- **Engineering leadership**: Head of Engineering (Giriraj Bhojak) and VP of Data Engineering (Eric Seal) indicate a strong technical backbone.
- **Perks**: Not explicitly listed, but the company emphasizes work-life balance and modern tools.

## Sources
1. [haulerhero.com](https://www.haulerhero.com/)
2. [haulerhero.com/company](https://www.haulerhero.com/company)
3. [linkedin.com/company/haulerhero](https://www.linkedin.com/company/haulerhero)
4. [bloomberg.com/profile/company/2535666D:US](https://www.bloomberg.com/profile/company/2535666D:US)
5. [haulerhero.com/jobs](https://www.haulerhero.com/jobs)

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- [Senior Backend Engineer (Contractor)](https://feeny.ai/job/senior-backend-engineer-contractor-hauler-hero-inc-eastern-europe-8h8sv9v9j4b6) — Eastern Europe
- [Senior Frontend Engineer (Contractor)](https://feeny.ai/job/senior-frontend-engineer-contractor-hauler-hero-inc-eastern-europe-phc19zvvd151) — Eastern Europe
- [Software Engineer](https://feeny.ai/job/software-engineer-hauler-hero-inc-united-states-m73pe61nxnj5) — United States
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