---
title: 'Customer Success Associate at Max Retail'
canonical: 'https://feeny.ai/job/customer-success-associate-max-retail-west-palm-beach-27r76qvqckz3'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Associate at Max Retail

- **Company:** Max Retail
- **Location:** West Palm Beach, FL
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-01-13
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/max-retail/23a070d8-e2eb-43d8-8f6d-0f5e0eba8f87

## Job description

****THIS IS AN IN-OFFICE POSITION IN WEST PALM BEACH, FL****

Max Retail is a technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.

As a Customer Success Associate at Max Retail, you'll play a crucial role in ensuring our clients' success and satisfaction with our platform. Your responsibilities include building and maintaining strong relationships with sellers, conducting onboarding calls, continued engagement, and churn prevention. This position offers opportunities for professional growth and development within a collaborative and innovative environment.

We are seeking a proactive and customer-centric individual who is passionate about delivering exceptional experiences. The ideal candidate is empathetic, detail-oriented, and dedicated to helping customers achieve their goals. This role requires strong communication skills, a problem-solving mindset, and a genuine desire to make a positive impact.

What You’ll Do:

- Drive customer success strategy: Develop and manage strategic relationships with key sellers to ensure their ongoing success on the platform. Work closely with sellers to understand their business objectives and tailor Max Retail's solutions to meet their specific needs.
- Training and enablement: Deliver advanced training sessions, offering deep product knowledge and custom solutions to help sellers maximize platform features and capabilities. Provide ongoing support to help customers optimize their usage and achieve their business goals.
- Churn prevention and growth: Proactively monitor customer health, identify potential risks, and develop strategies to prevent churn. Actively identify opportunities for upselling, cross-selling, and expanding product adoption.
- Issue resolution and escalation management: Take ownership of escalated issues, collaborating with internal teams to ensure timely resolution. Handle complex customer concerns with empathy, professionalism, and a strong focus on problem resolution.
- Data-driven insights: Utilize CRM tools and analytics to monitor customer engagement, gather insights, and report on account performance. Identify trends and provide feedback to the product and engineering teams to help shape the platform’s future direction.
- Collaborate with cross-functional teams: Work closely with Sales, Marketing, and Product teams to ensure alignment and deliver the best possible outcomes for customers.
- Continuous improvement: Participate in the development of best practices and internal processes. Mentor junior team members and share expertise to improve the team’s performance and customer satisfaction metrics.

Who You Are:

- 0-1 years of experience in Customer Success or Account Management, preferably within a SaaS or e-commerce environment.
- Strategic mindset with a proven ability to manage complex accounts and build long-lasting relationships with customers.
- Exceptional communication skills, both written and verbal, with the ability to engage and influence at all levels of an organization.
- Demonstrated ability to solve problems proactively and develop tailored solutions based on customer needs.
- Highly detail-oriented, with a strong ability to manage multiple priorities and competing deadlines in a fast-paced environment.
- Customer-focused with a passion for improving customer experiences and delivering value.
- Strong experience with CRM systems (e.g., Salesforce, HubSpot) and customer support tools. Knowledge of data analytics and reporting is a plus.
- Comfortable working independently, but also thrive in a collaborative team environment.
- Ability to adapt to change quickly and thrive in a dynamic and evolving environment.
- Standard business hours (M-F 10am-6pm)

## About Max Retail

## Company Overview
- **One-liner**: Max Retail is a retail technology platform that converts unsold inventory into cash for independent retailers by connecting them directly with shoppers via a zero-inventory marketplace.
- **Entity Type**: Private (funded: Seed, Series A)
- **Headquarters**: West Palm Beach, Florida, USA
- **Founded**: 2018
- **Founders**: Melodie van der Baan (CEO), Morgan Bodstrom (CHRO), Damon Ciarelli (R&D Lead)

## Core Business
- **Primary industry**: Retail technology / e-commerce infrastructure for excess inventory management
- **Target customers**: Independent retailers, boutique owners, and brands (B2B / SMB focus)
- **Mission**: “To give independent retailers the tools they’ve always deserved” – converting past-season inventory into cash quickly and fairly

## Products & Services
- **Max Retail Platform**: A zero-inventory marketplace that enables retailers to list unsold inventory and drop ship directly to end consumers. Provides multi-channel distribution, listing automation, and logistics support. Claimed 4–8x higher cost recuperation than traditional liquidation.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding $20.9M (as of Series A in April 2024)
- **Notable Investors/Partners**: Nosara Capital (led Series A), Techstars (non-equity assistance), plus 5 investors in Series A
- **Growth Signals**: 49 employees (+18% YoY); 3,285 LinkedIn followers (+42% YoY); added CFO (Hoddi Hafsteinsson) and CTO in 2024/2025; serving “thousands” of retailers and brands

## Competitive Advantages
- **Patented technology** that automates listing and logistics for independent retailers
- **Founder-market fit**: Co-founders were former road reps and independent retailers who experienced the inventory problem firsthand
- **Differentiation vs. traditional liquidation**: Higher cost recuperation (4–8x) and a zero-inventory supply chain model

## Strategic Focus
- **Current priorities**: Scaling the seller base, improving conversion rates (targeting 70%+ close rate on demo-complete calls), expanding ecommerce reach, and building out leadership team (CFO, CTO)
- **Growth direction**: Becoming “the largest supply chain that holds zero inventory, integrated everywhere inventory is managed and sold”

## Why Work Here
- **Culture**: Values include “Lift While We Climb”, “Outcomes Over Output”, “Share Knowledge”, “Grow on Purpose” – emphasis on collaboration, accountability, and transparency
- **Work policy**: On-site (In-Office) at West Palm Beach, FL headquarters; employees work from physical offices
- **Perks & Engineering Culture**: Founded by former retailers who deeply understand the customer; strong focus on execution and results; hands-on leadership; fast-paced environment with clear targets (e.g., CAC under $600, payback within 6 months)

## Sources
1. [maxretail.com](https://maxretail.com/about-us/)
2. [linkedin.com](https://linkedin.com/company/joinmaxretail)
3. [builtin.com](https://builtin.com/company/max-retail)
4. [jobs.lever.co](https://jobs.lever.co/max-retail)
5. [jobs.lever.co (Sales Manager)](https://jobs.lever.co/max-retail/94e6249d-c23b-4715-82b7-fba0696a6c7f)

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