---
title: 'Customer Success Associate (Night Shift) at Sleeper'
canonical: 'https://feeny.ai/job/customer-success-associate-night-shift-sleeper-united-states-7d2gs4pbntzp'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Success Associate (Night Shift) at Sleeper

- **Company:** Sleeper
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/sleeper/e49eb828-bdc9-4b85-9285-5eca2467e579

## Job description

## About Sleeper

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team on the night shift with a shift start time of 4:00pm-6:00pm (PDT).

Join our team The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels. You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests. Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help understand intent of user feedback, isolate the root causes of bugs, convey key product and feature priorities back to Sleeper’s product team. In addition, a high degree of empathy and customer-centric personality is required for the role.

Sleeper Picks On the customer support team, you will focus specifically on the Sleeper Picks product. Sleeper Picks is a lighter, more simplified variant of traditional Daily Fantasy Sports (“DFS”), offering up a faster-paced version of DFS gameplay. Whereas traditional DFS is oftentimes associated with the time-intensive processes of drafting and managing of salary caps, Sleeper Picks places emphasis on quick-and-easy player selections and performance predictions – ultimately enhancing the user experience for a DFS offering with broad appeal across a wider demographic.

What you’ll do as a Customer Success Associate:

- Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media
- Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed
- Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product
- Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained

What experience you'll bring:

- 2+ years of prior experience in a direct Customer Support/Success role is required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week.
- Holiday and big game day availabilities across sports

## Benefits

- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k)
- Flexible working hours and remote work options
- Opportunities for career advancement
- Unlimited PTO

## What we offer

Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing — connecting people over sports. We believe in fair and equitable pay. Certain locations in the United States require job postings to include a reasonable estimate of the base salary range and/or a general description of benefits and other compensation applicable to the role. Competitive salary plus benefits including Medical, Dental, PTO, 401k. Please note that the salary range for this role takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. The policy of Sleeper is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Sleeper is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

You may request reasonable accommodations by sending an email to jobs@sleeper.app.

## About Sleeper

## Company Overview
- **One-liner**: Sleeper is a mobile-first social fantasy sports platform that connects friends through games like fantasy football, basketball, daily fantasy sports, and pick’em contests.
- **Entity Type**: Private (Series A, total funding $67.3M)
- **Headquarters**: Las Vegas, Nevada, USA (with additional offices in San Francisco, CA)
- **Founded**: 2014
- **Founders**: Henry Leung and Ken Wang

## Core Business
- **Primary industries**: Spectator Sports / Fantasy Sports / Mobile Gaming
- **Target customers**: B2C – sports fans, casual to hardcore fantasy players (primarily in the US, expanding globally)
- **Mission statement**: "Connect people over sports. We're building a digital playground for sports fans and their friends to hang out together."

## Products & Services
- **Fantasy Football**: Traditional redraft, keeper, dynasty, and Chopped Leagues (weekly eliminations). Mobile and web-based SaaS.
- **Fantasy Basketball**: Full season and daily fantasy basketball leagues with live scoring.
- **Fantasy Esports**: Leagues for esports titles.
- **Daily Fantasy Sports (DFS)**: Pick’em contests, survivor pools, bracket challenges.
- **Fantasy Soccer (EPL, La Liga, etc.)**: Season-long and daily formats.
- **Sleeper PICKS**: A simplified pick’em game where users pick winners each week (max payout 1000x).
- **Bracket Mania**: March Madness bracket challenge.
- **AI Content Creator (Contract)**: Product/service for content generation (noted in job postings).

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric – Total Funding**: $67.3M across 6 rounds (Angel, Seed rounds, Series A led by General Catalyst, Venture round)
- **Key Metric – Annual Revenue**: ~$2.5M (LinkedIn estimate)
- **Notable Investors/Partners**: General Catalyst (Series A lead), Birchmere Ventures (Seed lead), and several angel investors.
- **Growth Signals**:
  - Headcount grew ~40% YoY to 171 employees.
  - Monthly website traffic 1.8M visits, +7.1% monthly, +1.2% yearly.
  - Named #1 overall Sports App on iOS (2024).
  - Expanded into more sports (UFC, F1, Tennis, Golf) via curated content roles.
  - Partnership with influencer Donald “Deestroying” De La Haye.
  - Brand refresh and new logo announced in 2024.

## Competitive Advantages
- **Social-first design**: Sleeper emphasizes group chats, live reactions, and easy friend invites – differentiating from more transactional fantasy platforms like ESPN or Yahoo.
- **Innovative game modes**: Chopped Leagues, Survivor, Pick’em, and Bracket Mania keep engagement high year-round.
- **Mobile-native UX**: Built from the ground up for smartphones, with a modern UI and fast performance.
- **Strong community**: 19.6K LinkedIn followers, high social media engagement, and a loyal user base (bounce rate only 0.3%, 8.6 pages per visit).
- **Multi-sport coverage**: Unlike many fantasy apps that focus only on football or basketball, Sleeper supports NFL, NBA, EPL, La Liga, esports, and more.

## Strategic Focus
- **Content & creator partnerships**: Hiring AI content creators and sports content curators to build original media (e.g., “Kickin' It With Dee” show).
- **International growth**: Expanding into markets like Canada, UK, Spain, Portugal, and Indonesia.
- **Risk & trading (DFS)**: Opening Data Scientist and Software Engineer roles specifically targeting daily fantasy sports risk management and trading.
- **Product design innovation**: Active hiring for Sr. Product Designer and User Research Intern – indicates focus on user experience research and iteration.

## Why Work Here
- **Hybrid/Remote flexibility**: Most roles are listed as Hybrid (in-office for Las Vegas or San Francisco) with some fully remote options. Two physical office locations: Las Vegas HQ and San Francisco.
- **Culture highlights**: Mission-driven (“connect people over sports”), fast-growing startup environment, strong emphasis on engineering quality and product design.
- **Notable perks (from Built In)**: Not explicitly detailed in the search results, but typical startup perks include equity, health benefits, and free snacks/events; the company’s career page emphasizes making an impact.
- **Engineering culture**: 18 technical employees (7% of workforce), tech stack includes TypeScript, Buildkite, Retool. Hiring for Senior Frontend (Mobile), Senior Backend, and Staff Backend roles.
- **Recruiting warning**: Sleeper actively warns about scams – they never ask for money and always conduct interviews via Google Meet.

## Sources
1. [Sleeper Company Page](https://sleeper.com/company)
2. [Sleeper Jobs (Ashby)](https://jobs.ashbyhq.com/sleeper)
3. [Built In – Sleeper Careers](https://builtin.com/company/sleeper)
4. [LinkedIn – Sleeper](https://gt.linkedin.com/company/sleeperhq)
5. [Sleeper Homepage](https://sleeper.com/)

## Other roles at Sleeper

- [Senior / Staff Software Engineer, Backend (Picks - DFS & Prediction Markets)](https://feeny.ai/job/senior-staff-software-engineer-backend-picks-dfs-prediction-markets-sleeper-san-tzdyewcr7nrz) — San Francisco, CA / New York, NY
- [Senior / Staff Software Engineer, Backend (Fantasy Sports)](https://feeny.ai/job/senior-staff-software-engineer-backend-fantasy-sports-sleeper-san-francisco-tzsz1ymrx6tx) — San Francisco, CA / New York, NY
- [Senior React Native Engineer (Fantasy Sports)](https://feeny.ai/job/senior-react-native-engineer-fantasy-sports-sleeper-san-francisco-rmq4s611hamw) — San Francisco, CA / New York, NY
- [Senior Web Engineer (Fantasy Sports)](https://feeny.ai/job/senior-web-engineer-fantasy-sports-sleeper-san-francisco-5jf45ebhzymc) — San Francisco, CA / New York, NY
- [User Research Associate (UX)](https://feeny.ai/job/user-research-associate-ux-sleeper-san-francisco-84emjf2az233) — San Francisco, CA
- [UI Graphic Designer](https://feeny.ai/job/ui-graphic-designer-sleeper-seattle-ymh4pqbq7rj7) — Seattle, WA
- [Computer Systems Analyst](https://feeny.ai/job/computer-systems-analyst-sleeper-seattle-k7jpf5k27gr2) — Seattle, WA
- [Product Design Intern](https://feeny.ai/job/product-design-intern-sleeper-seattle-tq7ksvbspt2p) — Seattle, WA
- [Lifecycle Marketing Manager](https://feeny.ai/job/lifecycle-marketing-manager-sleeper-san-francisco-rq70zcgb6zpj) — San Francisco, CA / New York, NY
- [User Research Intern](https://feeny.ai/job/user-research-intern-sleeper-san-francisco-czgpa23mf1wx) — San Francisco, CA