--- title: 'Customer Success Associate (Part-Time) at Pearl' canonical: 'https://feeny.ai/job/customer-success-associate-part-time-pearl-united-states-v6cay51afkjh' type: 'job' last_seen: '2026-09-11' --- # Customer Success Associate (Part-Time) at Pearl - **Company:** Pearl - **Location:** United States - **Employment:** part-time - **Work type:** remote - **Posted:** 2026-03-26 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/pearl/e1946564-dcb6-40ae-9fcf-35b3389fbf9a/application **Skills:** CRM, Spreadsheets, Browser Navigation, Dental technology, AI/LLM experimentation > The Customer Success Associate serves as the front-line point of contact for incoming customer inquiries, managing a queue of calls and emails to resolve quick-win support issues. This role involves triaging requests, maintaining CRM data, and providing basic product support to ensure customer satisfaction within a... ## Job description This is a Part-Time (20 hours/week), remote position. Candidates must be based on the East Coast and must be available to work East Coast business hours. ## About Pearl Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery—industry-leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world. We are seeking a customer-centric, energetic, and highly organized Customer Success Associate (Part-Time) to join our team. This role is the "front line" of Pearl, responsible for managing incoming customer outreach and ensuring every user feels supported from the moment they reach out. Your primary goal is to triage incoming requests via phone and email, resolve "quick-win" support issues, and escalate more complex strategic needs to the appropriate teams. This is a queue-based role perfect for someone who thrives in a fast-paced environment and enjoys being a problem-solver. ## What You’ll Do - Queue Management: Act as the first point of contact for all incoming customer inquiries (calls, emails, etc.), ensuring rapid response times. - Triage & Escalate: Assess customer needs and accurately route complex technical or account-level issues to the appropriate CSM or Technical Support specialist. - Simple Support: Resolve "Tier 1" issues, including password resets, basic product navigation questions, and billing inquiries. - Data Integrity: Maintain clean and accurate customer records in our CRM, logging substantive notes and updating contact information. - Product Knowledge: Quickly become an expert in Pearl’s provider-focused product offerings to help educate customers on basic features and benefits. - Customer Advocacy: Identify common "pain points" in the queue and report feedback to the broader team to help improve the overall user experience. ## What You’ll Need to Succeed - Customer First Mentality: A positive, "can-do" attitude with a passion for helping people. - Efficiency: Ability to manage a high volume of tasks and work through a pipeline of tickets quickly and accurately. - Communication: Clear, professional, and empathetic verbal and written communication skills. - Technical Aptitude: Comfortable working with browsers, spreadsheets, and learning new software quickly. - Dental Familiarity: While not required, experience in a dental office or an interest in dental technology is a significant plus. - Adaptability: Ability to stay focused in a remote, fast-paced environment. - Demonstrated AI Curiosity & Operational Leverage: A proven track record of rapidly adopting and experimenting with emerging technologies (including AI/LLMs) to eliminate manual workflows, iterate quickly, and create scalable systems. - Builder’s Mindset: You do not wait for perfect processes to be handed to you; you proactively identify bottlenecks and use data, automation, or AI tools to drive team efficiency and reduce single-point-of-failure risks. Position Details - Status: Part-Time (Hourly) - Location: Remote- East Coast based - Schedule: 10-20 hours per week, Monday–Friday ## What We Offer - Ongoing Training and Development. - Opportunity for growth. - A collaborative work environment. - Competitive hourly compensation. ## About Pearl ## Company Overview - **One-liner**: Pearl provides FDA-cleared artificial intelligence solutions that elevate the efficiency, accuracy, and consistency of dental care globally. - **Entity Type**: Private (Series B) - **Headquarters**: West Hollywood, California, United States - **Founded**: 2019 - **Founders**: Ophir Tanz, Cambron Carter ## Core Business - **Primary industry/industries**: Dental AI, Healthcare Technology, Computer Vision - **Target customers**: B2B – dental practices, DSOs (Dental Service Organizations), dental laboratories, and universities - **Mission or purpose statement**: To elevate the standard of care in dentistry and improve billions of lives worldwide. ## Products & Services - **Second Opinion®**: AI diagnostic support tool that analyzes 2D X-rays and 3D CBCT imagery to detect pathologies, helping clinicians catch 37% more disease. FDA-cleared and supports both 2D and 3D workflows. - **Practice Intelligence®**: Turns practice data into actionable insights to boost growth and improve care. - **RCM™ (Revenue Cycle Management)**: Insurance intelligence from verification to submission, helping build cleaner claims and reduce denials. - **Pearl Voice™**: Ambient voice AI for clinical notes and perio charting, streamlining documentation. - **Calibrate®**: AI-guided clinical training to drive consistent, outstanding care across teams. - **Integrations**: Works with 40+ imaging and practice management systems (e.g., Open Dental, Eaglesoft, Curve Dental, Vatech, Medit). ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Total Funding $69.0M; Annual Revenue estimated at $12.0M (LinkedIn data). - **Notable Investors/Partners**: Left Lane Capital (led Series B), Craft Ventures (led Series A), Dental Innovation Alliance. Partners include 40+ imaging and PMS vendors. - **Growth Signals**: - 153 employees (+19.6% YoY growth). - 23,000+ dental practices using Pearl (29,000+ per website). - Active in 120+ countries. - Recent AI clearances for 3D CBCT workflows. - 14 active job postings as of mid-2026. ## Competitive Advantages - **First-mover in FDA-cleared 3D CBCT AI**: Only AI platform cleared for both 2D and 3D diagnostic workflows in dentistry. - **Deep integration ecosystem**: 40+ imaging and PMS partners, embedded directly into existing dental workflows. - **Proven clinical impact**: Helps clinicians catch 37% more disease and drives 30% higher treatment acceptance. - **Global reach**: 120+ countries, with physical offices in LA, SF, NYC, Lehi (UT), and London. - **Strong leadership**: CEO Ophir Tanz brings deep computer vision and AI startup expertise (previous founder of GumGum). ## Strategic Focus - **Product Expansion**: Enhancing the connected platform with ambient voice AI (Pearl Voice), revenue cycle management, and AI-driven clinical training. - **Global Scale**: Deepening presence in existing markets and expanding into new countries through partnerships and regulatory clearances. - **Enterprise/DSO Growth**: Targeting large DSOs to drive adoption at scale (already 100+ DSOs onboarded). - **Continued Innovation**: Building agentic AI capabilities (Senior Agentic Software Engineer role posted) to automate more clinical and administrative tasks. ## Why Work Here - **Culture & Mission**: Work on meaningful AI that directly improves patient outcomes and dentist confidence. Described as “brightest and kindest minds in AI and dentistry.” - **Remote/Hybrid/Office**: Remote-first with offices in Los Angeles, San Francisco, New York, Lehi (UT), and London. Global team with employees in 12 countries. - **Perks & Benefits**: - Competitive salaries and meaningful equity (Fidelity 401k). - Flexible PTO. - Dental, health, and vision insurance plus wellness stipend. - Home office stipend and ongoing learning/ continuing education support. - Company gatherings (off-sites, team dinners, happy hours). - **Engineering Culture**: Emphasis on collaboration, rigorous computer vision R&D, and pushing what’s possible with AI. Open roles include Senior Software Engineer, Machine Learning Scientist, and Senior Data Scientist. ## Sources 1. [hellopearl.com/careers](https://hellopearl.com/careers) 2. [hellopearl.com/about](https://hellopearl.com/about) 3. [hellopearl.com/](https://hellopearl.com/) 4. [linkedin.com/company/hellopearl](https://www.linkedin.com/company/hellopearl) 5. [hellopearl.eu/careers](https://hellopearl.eu/careers) ## Other roles at Pearl - [Executive Assistant- CEO/CTO/COO](https://feeny.ai/job/executive-assistant-ceo-cto-coo-pearl-hq-los-angeles-ca-1jn5y0jd4d5f) — HQ / Los Angeles, CA - [Customer Success Manager- SMB](https://feeny.ai/job/customer-success-manager-smb-pearl-united-states-912py7dhttvq) — United States - [Senior Manager, RevOps- Growth Enablement](https://feeny.ai/job/senior-manager-revops-growth-enablement-pearl-united-states-d6mbp6mwt9vy) — United States - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-pearl-united-states-m5vgvqbndjda) — United States