---
title: 'Customer Success Associate at rebuild.work'
canonical: 'https://feeny.ai/job/customer-success-associate-rebuild-work-new-york-5j5na2hsqf1w'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Associate at rebuild.work

- **Company:** rebuild.work
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.gem.com/rebuild-work/am9icG9zdDpxMoUXsgdgdDwV46esE1e9

## Job description

## About Rebuild

America's disaster response system is broken. When a pipe bursts or a fire tears through a home, families are displaced for weeks, sometimes months, while restoration contractors fight to get reimbursed for their work through a slow, paper-heavy insurance process. Communities are dramatically changed in a matter of hours, and the contractors who rebuild them shouldn't have to wait.

Rebuild is an operating system for restoration contractors who specialize in mitigating damage to homes and rebuilding them after disasters strike. Our initial product enables contractors to generate insurance-compliant estimates in minutes, allowing them to get reimbursed faster, take on more jobs, and repair more homes. Our customers are seeing 95%+ reductions in documentation time and 7%+ increases in claim reimbursements.

We ended 2025 beating our revenue targets and closing our Seed round. Our customers include some of the largest restoration companies in the country, and we serve as a true extension of their teams. Climate change drives an estimated $210 billion in annual property damage, and Rebuild is tackling the massive opportunity to help contractors move faster and more accurately.

## The Role

We're looking for a Customer Success Associate to own our scaled customer segment and make sure every contractor, whatever their size, gets real value from Rebuild. This is an early-career role on an existing CS team; you'll manage a large book of Tier 3 accounts where the goal isn't white-glove service for a handful of logos, but smart, repeatable engagement that works at volume.

A significant part of this role is experimentation. You'll test new ways to engage customers at scale, turn what works into playbooks, and build a self-serve, light-touch onboarding flow that gets new customers to value quickly. We're looking for someone who doesn't just run the process, but builds it and makes it better over time.

You won't carry a revenue quota, but you'll be an early-warning system for growth: you'll spot expansion opportunities in your book early and escalate them to CS and Sales leadership. And this role is a launchpad. If you're at the fork between sales and CS and want to grow into a CSM role, this is the place to do it.

This is an in-office role in New York City. We work out of 221 Canal alongside the Rebuild engineering and founding team, and we're looking for someone who wants to build something, not just work a queue.

## What You'll Do

- Own a large book of Tier 3 accounts, with a focus on experimentation and building scaled engagement playbooks
- Build a self-serve, light-touch onboarding flow that gets new customers to value quickly, then continuously refine it to make it better
- Own all auto-renewal customers, keeping them healthy and renewing
- Own the support@rebuild alias, triaging every request and looping in the right owners when necessary
- Identify expansion opportunities early and escalate them to CS and Sales leadership
- Hold a 48-hour SLA for all customer responses

## What We're Looking For

- Earlier in your career, typically with SDR or growth experience, and standing at the fork between sales and CS
- Hungry to grow into a CSM role, and looking for a team that will invest in getting you there
- Extremely organized: you can run a large portfolio, a support queue, and billing follow-ups without letting anything slip
- Polished and peppy: customers enjoy hearing from you, and you bring energy to every interaction
- Strong communicator who can translate technical concepts for non-technical audiences (our customers are contractors, not software engineers)
- You don't need to be deeply technical, but you learn products quickly and dig into problems rather than routing them
- Experience with CRM and CS platforms to track account health and stay organized across a large portfolio is a plus
- Based in New York City and excited to work in-office at 221 Canal alongside the Rebuild team
- You're energized by early-stage environments where the playbook is still being written

## What We Offer

- Interesting and challenging work solving a mission-critical problem for contractors rebuilding communities after disasters
- Medical, Vision, and Dental Insurance
- Flexible Vacation
- You will work directly with the founders Alex Toporek and John Reim, and across a tight-knit team at the Gutter Capital office at 221 Canal in NYC
- Thoughtful programming, fun events, and continuous learning fireside chats on a regular basis
- Compensation includes meaningful equity and $90k - $130k OTE

## Equal Opportunity Employer

At Rebuild, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. Rebuild is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.

Applicants must be eligible to work in the United States. Rebuild does not sponsor work visas or employment authorization. Only candidates with the legal right to work in the U.S. will be considered for this position.

## About rebuild.work

## Company Overview
- **One-liner**: Rebuild provides an AI-powered operating system for restoration contractors, starting with estimating software that converts days of work into minutes to accelerate disaster recovery.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Alex Toporek (Co-Founder & CEO), John Reim (Co-Founder, Head of Product)

## Core Business
- **Primary Industry**: Software Development, Property Restoration Technology
- **Target Customers**: Restoration contractors (B2B, SMB and enterprise restoration companies)
- **Mission Statement**: "Accelerate disaster recovery by streamlining the restoration process from initial assessment to project completion."

## Products & Services
- **[Rebuild Estimate]**: AI-powered estimating tool that generates insurance-compliant estimates in minutes (not hours or days) using machine learning. Type: SaaS. This helps contractors get more jobs approved by insurance carriers and get homeowners back in their homes faster.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Total Funding**: $2.1M (Seed round, raised January 2025)
- **Lead Investor**: Gutter Capital, 25madison
- **Key Metric**: 7 employees (as of mid-2026), with +233.3% year-over-year headcount growth
- **Growth Signals**: Founded in 2024 and already has active job postings for senior engineering, customer success, and sales roles; backed by notable early-stage investors; expanding into a major market (disaster restoration tech).

## Competitive Advantages
- **AI-First, Niche Focus**: The only AI estimating tool built specifically for the restoration industry, which is underserved by modern software solutions.
- **Speed to Value**: Reduces estimate generation from days to minutes, directly enabling contractors to take on more jobs and increase revenue.
- **Insurance-Compliant**: Estimates are built to be accepted by insurance carriers, solving a major pain point in the restoration workflow.

## Strategic Focus
- **Platform Expansion**: Moving beyond estimating to build a comprehensive operating system for restoration contractors, covering the entire job lifecycle from assessment to completion.
- **Go-to-Market**: Scaling sales and customer success teams to onboard more contractors and penetrate the large, fragmented restoration market.
- **Product Development**: Deepening AI/ML capabilities to further automate and streamline restoration workflows.

## Why Work Here
- **High-Impact Mission**: Directly contribute to accelerating disaster recovery for communities affected by fires, floods, and other catastrophic events.
- **Early-Stage Growth**: Join a well-funded seed-stage startup with strong investor backing (Gutter Capital, 25madison) and significant growth trajectory (+233% headcount growth YoY).
- **Hybrid Work Culture**: Based in New York (HQ at 221 Canal), with a collaborative office culture that includes weekly team dinners and fireside chats alongside other Gutter Capital portfolio companies.
- **Strong Engineering Team**: Building with modern tech stack (React, TypeScript, Python, React Native) with a high ratio of technical staff (4 out of 7 employees are technical).
- **Proximity to Talent & Investors**: Located in the NYC tech ecosystem, with alumni from Meta, Nasdaq, and other top firms.

## Sources
1. [Rebuild Careers Page](https://www.rebuild.work/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/rebuild-work)
3. [Built In Company Profile](https://builtin.com/company/rebuild-1)
4. [Tracxn Company Profile](https://tracxn.com/d/companies/rebuild/__j9SJTAP4TrVJgB2qoFarvDQaUK9TgGxzDt3JSfQ_uMo)
5. [The Org Profile](https://theorg.com/org/rebuild)

## Other roles at rebuild.work

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- [Talent Lead](https://feeny.ai/job/talent-lead-rebuild-work-new-york-xwhf0y5wndjs) — New York, NY
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- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-rebuild-work-new-york-wxaymkq1hp8z) — New York, NY
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