---
title: 'Customer Success Associate (Remote) at Mode Mobile'
canonical: 'https://feeny.ai/job/customer-success-associate-remote-mode-mobile-remote-5715njv7j6s7'
type: 'job'
last_seen: '2026-10-27'
---

# Customer Success Associate (Remote) at Mode Mobile

- **Company:** Mode Mobile
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-27
- **Apply:** https://www.modemobile.com/open-role?gh_jid=8917889002

## Job description

Who We Are ([Mode.Inc](http://www.modemobile.com/))

Mode is a fast-growing technology company building businesses at the intersection of AI, data, mobile apps, and digital experiences. Our portfolio of mobile apps and digital products reaches 100M+ monthly active users across a global audience. We continue to accelerate growth through product innovation, strategic acquisitions, and emerging business opportunities.

Mode was recognized by Deloitte as the #1 fastest-growing software company in North America on the 2023 Technology Fast 500. Today, we are building our next phase of growth, including expanding Mode's AI and data business and developing direct relationships with companies that can benefit from the data and capabilities we have built.

## Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work [here](https://www.modemobile.com/team).

## The Role

We are looking for an outgoing Customer Service Associate to assist our customers with product/app/offers related inquiries in a swift, proficient, and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing their concerns and issues via email, chat, and social media, with a professional, positive approach. To ensure success in this position you will have the ability to maintain a sound knowledge of the product, app, and offers and be an effective communicator.

Who You Are and What You’ll Do:

- Provide highest-level, personalized support to customers, responding to and resolving issues promptly and appropriately
- Attend training sessions to grow and maintain knowledge of products, services, offers, policies, and to develop customer service skills
- Identify customer needs, help customers find solutions to their unique scenarios
- Resolve email, chat, and social media customer inquiries
- Forward and escalate inquiries to relevant individuals and departments
- Update customer information as required
- Document customer interactions when necessary, compile documents and forward information to interested parties
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Recommend new products, services or offers to the customers by identifying relevant features and benefits
- Gather insights from customer inquiries and use them to work with superiors to improve customer support and customer satisfaction processes
- Maintain confidentiality of information Perform other duties as the need arises

What You Bring to the Team:

- You have 2+ years of customer service experience, preferably in a related field.
- You have outstanding communication skills, both verbal and written.
- You are fluent in English, Spanish is a plus.
- You have a strong working knowledge of G suite Products (Google Docs, Sheets, etc.).
- Experience with Customer Service Platforms like Zendesk.
- You have strong people skills, you are motivated to help people.
- You focus on solutions instead of problems.
- You are a team player, willing to jump in where and when needed.
- Alignment with our core values:
- ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
- Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
- Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
- Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
- Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

We Believe In The Following Workplace Norms

- Allow OKRs to Guide Us
- Assume Positive Intent
- Agree to Disagree & Commit
- Set New Precedents
- Accomplish More with Less
- Hold Yourself & Others to High Standards
- Speak Up
- Be Resourceful
- Follow the 80/20 Rule

## What We Are Offering

- We are a 100% remote-first, global company.
- A competitive compensation package.
- We offer generous perks & benefits to team members.
- Participation in the Company's equity plan (for full-time team members).
- We provide individual bonuses in accordance with our Company Bonus Program.
- Work with energetic, passionate, and results-driven people.
- Celebrate team members' personal and work milestones.
- Remote social activities, including virtual coffee buddies.
- Bonusly - We use Bonusly as a way to recognize and reward team members for their hard work and commitment.
- Weekly Wednesday Get Stuff Done Days (No Meetings).
- Open PTO, generous Company Holidays, and Wellness Days (for full-time team members).

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode.Inc does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

## About Mode Mobile

## Company Overview
- **One-liner**: Mode Mobile develops a proprietary rewards and monetization engine called EarnOS that powers Android-based EarnPhones and a suite of consumer mobile apps, with a mission to turn screen time into a source of income for everyday people.
- **Entity Type**: Private (Regulation A+ crowdfunding round currently open; $MODE ticker reserved on Nasdaq — intent to IPO within 18–24 months)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017
- **Founders**: Dan Novaes (Co-Founder & CEO) and Kiran Panesar (Co-Founder & CTO)

## Core Business
- **Primary industry/industries**: Mobile software, consumer electronics, digital advertising, financial services, media
- **Target customers**: B2C (consumers who want to earn income from their smartphones); B2B (OEMs and carriers licensing EarnOS; advertisers and brands)
- **Mission or purpose statement**: "Make screen time a source of income for everyday people."

## Products & Services
- **EarnOS Engine**: Proprietary rewards and monetization software that runs on any Android phone, rewarding users for daily habits and activities (listening to music, playing games, shopping, etc.). Brands pay Mode when users interact with partner apps and services.
- **EarnPhone 2**: Android-based smartphone devices pre-loaded with EarnOS, available through national retail partners (Amazon, Best Buy, Walmart) and directly at modephone.com. Users can earn up to $1,200/year.
- **Mode Earn Club**: Premium subscription tier offering enhanced earning features and benefits.
- **Mode Money**: Financial services division providing curated investment opportunities for higher-net-worth investors.
- **Mode Media**: Owned and operated media engine reaching millions of newsletter subscribers across various verticals, plus a first-party advertising network for content distribution and monetization.
- **Mode Mobile Apps**: A growing portfolio of high-engagement consumer apps acquired and integrated with EarnOS to unify rewards, monetization, and data.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: $115M+ in cumulative company revenue (lifetime); $24.9M annual revenue (LinkedIn estimate); pro-forma EBITDA of $11.8M in 2025 (profitable). Company projects $103M revenue and $35M EBITDA in 2026, $200M revenue and $78M EBITDA in 2027.
- **Total Funding**: $75M+ raised to date ($72M from ~60,000 crowdfunding investors via Regulation A+ offerings)
- **Notable Investors/Partners**: Deloitte (ranked #1 fastest-growing software company and #2 overall on Deloitte Technology Fast 500 List of North America 2019–2022); national retail partners include Amazon, Best Buy, Walmart; media features on Fox News, Yahoo Finance, CNBC, Forbes, Business Insider, Morning Brew, Robinhood Snacks, 1440, NASDAQ, and FinTech TV at the NYSE.
- **Growth Signals**: Over 490 million users across 170+ countries; $1B+ earned and saved by users; 481% revenue growth from 2019–2022; 81% 3-year revenue growth; 38% yearly headcount growth; actively acquiring profitable app businesses with $1M+ in revenue.

## Competitive Advantages
- **First-mover in "EarnPhone" category**: Mode is creating a new income-generating smartphone category, positioning EarnPhones as household staples alongside traditional smartphones.
- **Proprietary EarnOS technology**: Software can run on any mobile phone, with 11+ trademarks and patents in process, creating a defensible moat.
- **Diversified revenue model**: Revenue streams from digital advertising, hardware sales, subscriptions, financial services, and media — reducing reliance on any single source.
- **Massive user base and network effects**: 490M+ users across 170+ countries creates a large data and distribution advantage for licensing deals and advertiser demand.
- **M&A-driven growth strategy**: Actively acquiring complementary mobile apps and integrating them into the EarnOS ecosystem, compounding value.

## Strategic Focus
- **IPO preparation**: Reserved $MODE ticker on Nasdaq with objective to go public within 18–24 months from the Reg A 2026 offering.
- **OEM and carrier licensing**: Expanding EarnOS licensing to OEM and carrier partners to embed income infrastructure directly into billions of smartphones globally.
- **International expansion**: 75% of users are international, but 85% of revenue comes from U.S. users — significant international growth runway.
- **Continued acquisitions**: Scaling through acquisitions of profitable mobile apps with strong user metrics.
- **Product development**: New version of EarnPhone in development; continued investment in EarnOS features.

## Why Work Here
- **Culture and values**: Emphasizes being action-driven, thorough, accountable, curious, resourceful, and caring. Team is described as "data-driven engineers, product managers, designers, marketers, and more."
- **Remote-first**: Team works remotely around the world with members in the U.S., Mexico, Argentina, Brazil, Poland, India, and more. Global collaboration is a core value.
- **Growth trajectory**: 38% headcount growth YoY; company achieved EBITDA profitability in 2025 and projects strong revenue growth ahead. Ranked #1 fastest-growing software company by Deloitte.
- **Employee rating**: 4.2/5.0 on LinkedIn (24 reviews) with Work-Life: 4.0, Compensation: 3.9, Culture: 4.2, Career: 4.1.
- **Current open roles (remote)**: Senior Product Manager, General Manager - Mode Market Research, Account Executive - Newsletter Sales.
- **Notable**: Company has donated over $250,000 worth of EarnPhones to charity through the Youngstown Community Food Center.

## Sources
1. [modemobile.com](https://www.modemobile.com/)
2. [modemobile.com/team](https://www.modemobile.com/team)
3. [modemobile.com/careers](https://www.modemobile.com/careers)
4. [helpdesk.modemobile.com - Investor FAQs](https://helpdesk.modemobile.com/hc/en-us/articles/40462555958036-Mode-Mobile-Overview-and-Investor-FAQs)
5. [linkedin.com/company/modemobile](https://www.linkedin.com/company/modemobile)

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