---
title: 'Customer Success Associate at Runwise'
canonical: 'https://feeny.ai/job/customer-success-associate-runwise-new-york-9xknr6yxq1xf'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Associate at Runwise

- **Company:** Runwise
- **Location:** New York, NY
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/runwise/jobs/4711654006

## Job description

Runwise is looking for an entry-level Customer Success Associate who is highly motivated, results-oriented, and looking to learn about Customer Success and the SaaS/PropTech industry.

Runwise ([www.runwise.com](http://www.heatwatch.com/)) is a fast-paced, customer-focused New York City / Boston based energy tech startup that controls and runs the heating systems in nearly 8000 buildings throughout the United States. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. The average reduction in energy use across those buildings was 21%. Together, those buildings saved more than $44 million in energy costs to date.

As a Customer Success Associate at Runwise you will have the opportunity to work directly with our Customer Success Managers. Each customer and each building has unique needs. You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services. You will be an integral part of our customer experience, helping our customers run their heating systems in an energy efficient way that makes tenants more comfortable.

Responsibilities will include, but are not limited to:

- Assisting property managers, supers, and owners with the Runwise platform
- Drafting and delivering savings reports for existing customers
- Pulling reports and reviewing customer data to distill trends, flag inconsistencies, etc.
- Reviewing customer dashboards, usage, etc. to help identify trends and triggers to escalate to Customer Success Managers
- Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
- Assisting Customer Success Managers in building relationships with all parties interested in the Runwise product (supers, property managers, owners)
- Managing internal CRM tools, maintaining customer data hygiene, and executing playbooks
- Engaging with clients directly and facilitating ongoing adoption of product and platform utilization
- Working cross-functionally to maintain customer records, signals, and data

Who you are:

- You have 0-1 years of direct customer management experience in a Customer Success, Support or Account Management role or are interested in learning about the Customer Success space
- You have excellent social and communication skills and find it easy to get along with others
- You are pro-active, detail-oriented, extremely organized and you have strong project management skills
- You thrive by building long-term relationships and partnering with a range of stakeholders (customers, colleagues, etc.)
- You are a problem solver and can help diagnose and troubleshoot problems quickly and efficiently.
- You are always looking for ways to do the job faster and better, including using AI tools to boost productivity and streamline repetitive internal processes and tasks
- You are eager to learn and grow in your abilities. Over time you will help to distill technical or complex systems into simpler concepts to empower customers
- You are willing and capable of working very hard and at times longer hours during peak season (winter)
- You are passionate about real estate and/or energy efficiency
- Bilingual English/Spanish skills are definite plus, but not a prerequisite

Runwise is proud to be an equal-opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.:

Salary: $70,000-$80,000 (varied on experience and market rate)

What you believe:

- No job is too small.
- Sincerity builds trust.
- Setbacks fuel progress.
- Efficiency is vital.

Benefits:

- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.

## About Runwise

## Company Overview
- **One-liner**: Runwise provides a smart operating system for buildings that uses proprietary wireless hardware and cloud software to automate and optimize heating, cooling, water, and electrical systems.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2010
- **Founders**: Jeff Carleton (CEO), Lee Hoffman (President), and Michael Cook (Chief Growth Officer)

## Core Business
- Primary industry: Smart Building Technology / Real Estate Technology (PropTech) / Climate Tech
- Target customers: B2B — real estate owner-operators, property managers, and building owners (e.g., Related, Equity Residential, First Service Residential, MTA, Port Authority, National Grid, Rudin, LeFrak, UDR, Douglas Elliman, Akam)
- Mission or purpose statement: To make every city in the world radically more affordable, sustainable, and healthier by transforming outdated building infrastructure into intelligent systems.

## Products & Services
- **Smart Building Control Platform**: A vertically integrated system combining proprietary wireless hardware, sensors, and cloud-based software to control heating, cooling, electric, and water systems. Installed 100% wirelessly in one day or less with zero upfront costs.
- **Smart Heating Control**: Optimizes boilers and city steam systems for efficiency, safety, and ease of management.
- **Smart Cooling Control**: Manages chillers and cooling towers to improve efficiency.
- **Smart Gas Leak Detection**: Alerts management to gas leaks before tenants report them, preventing gas shutoffs.
- **Smart Toilet Monitoring**: Instantly detects running toilets to save on water costs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$136.4M** (including a $55M Series B in June 2025 led by Menlo Ventures)
- **Annual Revenue**: $19.4M (per LinkedIn data)
- **Notable Investors/Partners**: Menlo Ventures (lead, Series B), Fifth Wall, Nuveen Real Estate, MassMutual Ventures, Multiplier Capital, Munich Re Ventures, Notation Capital, Initialized Capital, Susa Ventures, Soma Capital, Alumni Ventures, Helium-3, Cooley
- **Growth Signals**: 
    - 143 employees (+48.7% YoY headcount growth)
    - Installed in over 10,000 buildings across the U.S.
    - Serves 1,000+ customers
    - Saved customers over $100M in energy costs to date
    - 30X revenue growth since seed round; on track to nearly double again in 2025
    - Series B round was twice oversubscribed
    - Acquired BGS Water Watch (2023)
    - Operates in 5 countries (US, Portugal, Spain, Georgia, Philippines)

## Competitive Advantages
- **Proven ROI**: Buildings generate an average of at least $1,725 of profit in their first month; typical payback period under five months.
- **Rapid, Low-Touch Installation**: 100% wireless, installed in a single day — far faster and cheaper than traditional building control systems requiring extensive wiring and hardware.
- **Scalability**: The most capitalized and widely deployed smart building platform in the U.S., capable of portfolio-wide rollout.
- **Proprietary Vertically Integrated Stack**: Combines custom hardware, wireless connectivity, and cloud software, creating a defensible moat.
- **Tangible Results**: Up to 30% energy savings in many buildings, with verified, published results.

## Strategic Focus
- **Product Innovation**: Continuing to enhance the smart building platform with AI and advanced automation.
- **Team Expansion**: Hiring across sales, customer success, field operations, and technical roles.
- **Market Expansion**: Entering new core markets in the U.S. and globally.
- **Scaling Impact**: Driving carbon reduction at scale — one of the largest private-sector carbon reducers in the country.

## Why Work Here
- **Culture & Values**: Employee rating of 4.8/5.0 (51 reviews on LinkedIn). High marks for Culture (4.8), Career Growth (4.8), Work-Life Balance (4.7), and Compensation (4.4).
- **Work Policy**: Hybrid workspace — employees engage in a combination of remote and on-site work, typically 3 days a week on-site. Some roles are in-office (NYC, Boston, Chicago) and some are remote (e.g., Boston-based BDR role).
- **Perks**: Unlimited PTO, healthcare benefits (dental, vision, mental health), paid holidays, paid sick days, free snacks and drinks, company-sponsored outings and happy hours, job training and conferences.
- **DEI**: Has a dedicated diversity and inclusion staff, a documented equal pay policy, and mandated unconscious bias training.
- **Engineering/Innovation Focus**: Fast-paced, customer-focused energy tech startup environment where employees work on cutting-edge IoT, hardware, and cloud software.

## Sources
1. [runwise.com](https://www.runwise.com/)
2. [LinkedIn - Runwise](https://www.linkedin.com/company/wearerunwise)
3. [Built In - Runwise Careers](https://builtin.com/company/runwise-2)
4. [PRNewswire - Series B Announcement](https://www.prnewswire.com/news-releases/runwise-raises-55m-to-scale-the-smart-operating-system-for-buildings-302476505.html)

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