---
title: 'Customer Success Associate (Sustainability) at Worldly'
canonical: 'https://feeny.ai/job/customer-success-associate-sustainability-worldly-hong-kong-ra6hv4hz1aqj'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Associate (Sustainability) at Worldly

- **Company:** Worldly
- **Location:** Hong Kong
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/worldly/05ed3aca-cdca-4b83-8b0c-239c3612aa94

## Job description

Customer Success Associate (Sustainability) Location: Remote (China, Vietnam, Hong Kong, or Philippines) Reports to: Regional Lead, APAC

## About Worldly

Worldly is the world's most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors.

## About The Role

Worldly is seeking a Customer Success Associate to support the APAC Customer Success team across customer data operations, customer program delivery, training, and platform support. The role is responsible for managing customers' supplier lists and verifying data accuracy, supporting service cadences for customers in different subscriptions, delivering training to APAC customers, and handling platform/brand’s requirements enquiries. The role reports to the Regional Lead and works closely with other members of the Customer Success team across time zones. The ideal candidate is detail-oriented, comfortable working with large data sets, a confident communicator in front of customers, and interested in retail supply chains and ESG reporting.

## What You'll Do

1. Customer data operations

- Manage and maintain detailed record-keeping of customers' supplier lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis
- Compile, verify accuracy, and sort information according to priorities to prepare source data for platform import
- Review data for deficiencies or errors, correct any incompatibilities where possible, and check the output
- Import data to the Worldly platform on behalf of customers
- Send templated emails on behalf of customers
- Store completed work in designated locations and perform backup operations
- Respond to queries for information and access relevant files

1. Customer program & cadence support

- Support facility list management, cadence setup & management, adoption emails, and reporting needs for ImpactService customers
- Independent service delivery to customers in Platform Access subscription
- Manage recurring customer deliverables (e.g., MWL updates) with CS Ninjas Team
- Manage email cadences in HubSpot for customer adoption programs
- Data / deck preparation for End-of-Cadence Meetings with assigned accounts
- Consolidate and visualize platform data into presentation materials

1. Training & events

- Deliver training sessions and host office hours for APAC customers
- Manage training-related emails e.g., invitation and follow-up emails
- Handle training/office hours follow-up: surveys, uploading recordings to the guidance site, collecting and answering Q&A, analyzing survey results
- Report on training KPIs
- Schedule training and office hours sessions in the CS Zoom account
- Represent Worldly at industry events in APAC

1. Support & ticketing

- Answer platform/brand’s requirements enquiries — deadlines, verification booking for Higg FEM and Higg FSLM, especially accounts-related

1. Translation & localization

- Organize translation of training and guidance content

1. Team & workflow support

- Assist Regional Lead in overseeing and shaping the CS Support Ninja workflow
- Support onboarding, training & supervising CS Support Ninjas
- Support UAT testing of (adoption, analytics, supply impacts)
- Flexible to attend internal meetings in different time zones when required

We'd like To See

- Large data handling experience (preferred)Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc.
- Accuracy and attention to detail — essential
- Propensity to problem-solve proactively and find solutions for potential problems or errors that have been identified
- Ability to concentrate for lengthy periods and perform accurately with adequate speed

-

- Confident presenter and communicator for customer-facing setup
- Ability to collaborate with cross-functional teams

It Helps If You Have

- Experience with HubSpot or other CRM technologies
- Experience with Slack
- 1+ years of technical SaaS environment product support experience
- Bachelor's degree
- Knowledge of retail supply chains
- Interest in ESG reporting & similar with Higg Index Tools
- Experience in customer service
- Fluency in English plus a regional language (e.g. Mandarin, Vietnamese)

## What We Can Offer You

- Comprehensive benefits offerings. 100% employee premium covered by Worldly.
- Growth Opportunities
- Equipment Stipends
- Unlimited PTO
- Paid company holidays

Life at Worldly Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level. Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

## Benefits and perks

- Earn a competitive salary and performance-based bonuses; healthcare and retirement matching
- Office stipend to get the supplies you need
- Flexible time off — take the time you need to recharge; our culture encourages team members to explore and rest to be their best selves
- We're remote, not lonely — join the culture committee, coffee chats, or a variety of other interest groups

Travel Notice ​​Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

Equity Statement We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

## Compensation

Annual Salary

- $15,000 - $25,000 USD

Annual Bonus Plan Work-From-Home Stipends

*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process. **For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.

## About Worldly

## Company Overview
- **One-liner**: Worldly is the leading sustainability data and analytics platform for the consumer goods industry, providing supply chain intelligence to help brands, retailers, and manufacturers measure and improve their environmental and social impact.
- **Entity Type**: Private (Series B)
- **Headquarters**: Concord, California, United States (also listed as Kensington, CA)
- **Founded**: 2019
- **Founders**: Not publicly disclosed; the founding team had decades of experience in apparel manufacturing, sustainable innovation, and software development.

## Core Business
- **Primary industry/industries**: Sustainability data and analytics, supply chain intelligence, ESG software, IT Services and IT Consulting
- **Target customers**: B2B — brands, retailers, manufacturers, and suppliers in apparel, footwear, home furnishings, sporting goods, hard goods, outdoor equipment, and toys
- **Mission or purpose statement**: To change the world of consumer goods by providing the intelligence businesses need to reduce their impact, comply with emerging regulations, and meet the expectations of a new generation of customers. Operates as a public-benefit technology company.

## Products & Services
- **Product Impact Calculator**: A tool that brings together facility performance data, material LCAs, and product impact models to report on emissions, track progress towards targets, and get compliance-ready outputs.
- **Supplier Compliance Management**: A solution to centralize audits, remediation, and risk tracking using AI and smart automations to standardize findings and surface risks faster.
- **The BHive**: The leading digital chemical management platform for brands and manufacturers, replacing fragmented compliance data with a single automated platform. Supports compliance with ZDHC MRSL, GOTS, and OEKO-TEX® standards.
- **Higg Index Platform**: Worldly is the exclusive licensee of the Higg Index, a suite of measurement tools developed by Cascale (formerly the Sustainable Apparel Coalition), the most widely used methodology in apparel and footwear.
- **Risk Intelligence Tools**: Combines facility data with predictive insights and contextual risk intelligence to help companies understand exposure and make smarter investments.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: $64.0M in total funding (Series B of $50M in April 2022, Series A of $14M in May 2019) [linkedin.com](https://www.linkedin.com/company/worldlyio)
- **Annual Revenue**: $10.0M (estimated) [linkedin.com](https://www.linkedin.com/company/worldlyio)
- **Notable Investors/Partners**: Silversmith Capital Partners, Galvanize Climate Solutions (co-led Series B), Titan Grove, Buckhill Capital (Series A lead) [worldly.io](https://worldly.io/about-us/)
- **Growth Signals**: 
  - 40,000+ manufacturers and suppliers in the Worldly network [worldly.io](https://worldly.io/)
  - Up to 90% supplier adoption rate [worldly.io](https://worldly.io/)
  - Named as a Representative Vendor in the 2026 Gartner® Market Guide for Sustainable Procurement Applications [worldly.io](https://worldly.io/)
  - Acquired Fair Factories Clearinghouse and GoBlu [linkedin.com](https://www.linkedin.com/company/worldlyio)
  - 114 employees (+10.4% YoY growth) [linkedin.com](https://www.linkedin.com/company/worldlyio)
  - Operates in 20 countries [linkedin.com](https://www.linkedin.com/company/worldlyio)

## Competitive Advantages
- **Exclusive License to Higg Index**: Worldly is the sole licensee of the most widely adopted sustainability measurement methodology in the apparel and footwear industry, creating a significant network effect and data moat [worldly.io](https://worldly.io/about-us/).
- **Largest Supplier Network**: With over 40,000 manufacturers and suppliers already on the platform, Worldly has a data advantage that is difficult for competitors to replicate.
- **Comprehensive Primary Data**: Collects high-resolution primary data specific to companies' value chains, providing insight into true impacts across carbon, water, chemistry, and labor [builtin.com](https://builtin.com/company/worldly).
- **Industry Standard Methodologies**: Hosts and supports leading industry solutions including ZDHC, Bluesign, and the Higg Index [builtin.com](https://builtin.com/company/worldly).
- **Public-Benefit Corporation**: Mission-driven structure that prioritizes people and planet without compromising growth.

## Strategic Focus
- **Expansion into New Categories**: Rapid expansion into hard goods, outdoor equipment, home furnishings, and toys beyond the core apparel and footwear markets [worldly.io](https://worldly.io/about-us/).
- **Regulatory Readiness**: Helping customers meet emerging regulatory and financial disclosure requirements, including Scope 3 tracking and compliance with global frameworks.
- **AI and Automation**: Leveraging AI and smart automations in Supplier Compliance Management to standardize findings and surface risks faster [worldly.io](https://worldly.io/).
- **Data Automation & Analytics**: Scaling the platform's capabilities in data automation, analytics, and supply chain intelligence to help companies identify risk and build more resilient supply chains [worldly.io](https://worldly.io/about-us/).

## Why Work Here
- **Remote-First Culture**: Worldly is remote-enabled with a "no-meeting Fridays" policy to combat Zoom fatigue. Employees receive an office stipend for supplies [worldly.io](https://worldly.io/careers/).
- **Total Rewards**: Competitive salary, performance-based bonuses, healthcare, retirement matching, and equity for US employees [worldly.io](https://worldly.io/careers/).
- **Flexible Time Off**: Encouraged culture of taking time to recharge and explore [worldly.io](https://worldly.io/careers/).
- **DEI Commitment**: Diverse global workforce with a commitment to building a culture that celebrates individuals across all races, abilities, sexualities, gender identities/expressions, ethnicities, nationalities, class backgrounds, and ages [worldly.io](https://worldly.io/careers/).
- **Impact-Driven**: Applying for B-Corp certification, with a published impact report. Mission-driven work focused on positive environmental and social change [worldly.io](https://worldly.io/careers/).
- **Connection**: Remote but not lonely — employees can join the culture committee, coffee chats, or chess club [worldly.io](https://worldly.io/careers/).
- **Active Hiring**: 43 active job postings as of mid-2025, with strong demand for Senior Angular/Full-Stack Developers and DevOps leads [linkedin.com](https://www.linkedin.com/company/worldlyio).

## Sources
1. [worldly.io - Homepage](https://worldly.io/)
2. [worldly.io - Careers Page](https://worldly.io/careers/)
3. [worldly.io - About Us](https://worldly.io/about-us/)
4. [linkedin.com - Worldly Company Page](https://www.linkedin.com/company/worldlyio)
5. [builtin.com - Worldly Careers](https://builtin.com/company/worldly)

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