---
title: 'Customer Success Consultant, B2C at Mirakl'
canonical: 'https://feeny.ai/job/customer-success-consultant-b2c-mirakl-london-n5gg7jnq4hbs'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Success Consultant, B2C at Mirakl

- **Company:** Mirakl
- **Location:** London, United Kingdom
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/mirakl/jobs/6238329004

## Job description

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit [www.mirakl.com](http://www.mirakl.com).

Mirakl in Numbers:

- 🗓️ Founded in 2012 | Member of French Tech Next40
- 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

- 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
- 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
- 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
- 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- 🤝 Satisfy & Empower Clients: We're committed to our clients' success

Customer Success Consultant – B2C | London

1. The Team You'll Join

You'll be part of our B2C UK Customer Success team led by Jessica Winward, Senior Customer Success Consultant. The team consists of around 5 Consultants based across Munich and London, covering a portfolio of B2C accounts in the DACH and UK regions. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth.

1. Your Impact

- Serve as the strategic and functional point of reference for B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.
- Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.
- Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.
- Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.
- Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.

1. What You'll Bring to the Role

Experience:

- 18 to 24 months of experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus
- Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
- Master's degree in Business, Management, Finance, or a related field

Skills:

- Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs, and turning data into actionable recommendations
- Senior stakeholder management and influence
- Strategic business advisory and structured problem-solving
- Strong written, verbal, and presentation communication
- AI literacy with a critical mindset — you already use AI tools and are curious to go further

1. Tools Used

Salesforce, Gong, Google Workspace, Dust, Excel

1. Languages

- English: Full professional proficiency (required)

1. Compensation, Perks & Benefits

- Pay Range: Competitive — to be discussed during the recruiter interview
- Perks & Benefits:
- 25 days of paid annual leave, excluding UK bank holidays
- Private healthcare with AXA
- 50% reimbursement of commuting costs within TfL zones
- Team lunch every Tuesday, ordered via Just Eat
- Pension scheme with Nest
- 4 days per week in our London office

1. Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.

Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.

- 30-minute screening call with Talent Acquisition
- Interview with the Hiring Manager, Jessica Winward, focused on business reviews and analytical skills
- Values interviews with two team members, including a 30-minute business case presentation

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, [here](https://www.mirakl.com/recruitment-privacy-notice) in English and [here](https://www.mirakl.com/fr-FR/recruitment-privacy-notice) in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our [AI Guidelines for Candidates and Interviews](https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews).

## About Mirakl

## Company Overview
- **One-liner**: Mirakl provides the enterprise marketplace SaaS platform that powers digital transformation for retailers and B2B companies, enabling them to launch, scale, and operate marketplaces, dropship, and AI-powered commerce.
- **Entity Type**: Private (backed by venture capital – funding stage not disclosed in provided sources)
- **Headquarters**: Dual headquarters in Paris, France and Boston, USA
- **Founded**: 2012
- **Founders**: Philippe Corrot (Co-founder & Co-CEO) and Adrien Nussenbaum (Co-founder & Co-CEO)

## Core Business
- **Primary industry/industries**: eCommerce software, marketplace platforms, retail media, B2B commerce
- **Target customers**: B2B and B2C enterprises (large retailers, B2B distributors, brands) – e.g., Macy’s, Decathlon, Carrefour, ASOS, Airbus Helicopters
- **Mission or purpose statement**: To give every business the opportunity to launch and operate their own winning marketplace, at scale, and to lead the digital transformation of eCommerce through the platform economy.

## Products & Services
- **Mirakl Platform**: Enterprise marketplace solution for launching and operating marketplaces and dropship programs. Composable tech stack handling catalog management, payments, seller onboarding, and more.
- **Mirakl Connect**: AI-powered multichannel selling platform that helps sellers onboard catalogs, connect with marketplaces, and use AI tools to advertise, cut costs, and drive growth.
- **Mirakl Ads**: Retail media solution optimized for eCommerce and marketplaces, enabling brands to advertise on marketplace sites.
- **Mirakl Payout**: Payment infrastructure that simplifies seller payouts, reduces friction, and ensures regulatory compliance.
- **Mirakl Nexus**: Agentic commerce infrastructure that connects shoppers and merchants to autonomous platforms for discovery, transactions, and post-sales management (newest offering).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: $11.2B+ in gross merchandise value (GMV) transacted on Mirakl-powered marketplaces in 2024; 450+ enterprise customers; 100,000+ third-party sellers; 600M+ SKUs managed; 250M+ API calls daily; 1B+ inventory updates daily; 100% uptime during Black Friday week.
- **Notable Investors/Partners**: Not disclosed in provided sources (private company). The company maintains a curated ecosystem of 100k+ merchants and partners.
- **Growth Signals**: Expansion into agentic commerce (Mirakl Nexus), launch of Mirakl Ads (2023), acquisition of Octobat (2022), global presence with 9 offices in 16 countries, 750+ employees.

## Competitive Advantages
- **Neutral infrastructure**: Operates as a neutral platform connecting buyers, sellers, and technology systems, not competing with merchants.
- **13+ years of domain expertise**: Proven track record since 2012 with a deep understanding of marketplace and dropship operations.
- **AI innovation**: Dedicated Chief Data & AI Officer, AI-powered tools for catalog management, advertising, and seller onboarding.
- **Scalability and reliability**: Handles massive scale (600M+ SKUs, 250M+ API calls/day, 1B+ inventory updates) with 100% uptime during peak periods.
- **Composable, modular tech stack**: Offers flexibility to deploy only the needed components (marketplace, dropship, ads, payout, etc.).
- **Ecosystem of 100k+ merchants**: Ready-made network of sellers that can be activated for new marketplace launches.

## Strategic Focus
- **AI-powered eCommerce**: Investing heavily in AI to automate catalog integration, product data quality, advertising, and agentic commerce.
- **Agentic commerce**: Pioneering autonomous transaction and post-sales management with Mirakl Nexus.
- **Retail media expansion**: Growing Mirakl Ads as a key revenue stream for retailers.
- **B2B growth**: Targeting B2B enterprises with specialized marketplace solutions (e.g., Airbus Helicopters, Retif).
- **Global scale**: Strengthening presence in North America, Europe, and APAC (dual HQ in Boston and Paris, offices in 9 countries).

## Why Work Here
- **Culture & values**: Emphasizes “Go Above & Beyond,” “Work Hard Together,” “Succeed Through Expertise,” “Get Things Done,” and “Satisfy & Empower Clients.” Inclusive culture with diverse perspectives celebrated.
- **Remote/hybrid policy**: One remote work day per week, with a fixed in-office team day (“Team Day”).
- **Perks & benefits**: Tech welcome pack (MacBook Pro or Linux PC, dual screens), healthy snacks, fresh fruits, daily breakfast, monthly aperitifs, team activities (yoga, board games, BBQs, football, foosball), modern workspaces with relaxation floors and terraces, bike parking. Tech conferences and training events.
- **Engineering culture**: Latest equipment, technical orientation, and opportunities to work on high-scale systems (600M+ SKUs, 250M+ API calls/day).
- **Growth**: 750+ employees, 9 offices in 16 countries, entrepreneurial environment where employees can “scale their career.”
- **Recognition**: Certified as a Great Place to Work company.
- **Interview process**: Application → phone screen → interviews (STAR method, assessing skills and values alignment) → decision within two weeks.

## Sources
1. [Mirakl Homepage](https://www.mirakl.com/)
2. [Mirakl Careers Page](https://www.mirakl.com/careers)
3. [Mirakl About Us](https://www.mirakl.com/why-mirakl/about-us)
4. [Mirakl Greenhouse Jobs Board](http://job-boards.greenhouse.io/mirakl)
5. [Mirakl LinkedIn](https://www.linkedin.com/company/mirakl)

## Other roles at Mirakl

- [Director, Account Management & Sales Development – Mirakl Connect](https://feeny.ai/job/director-account-management-sales-development-mirakl-connect-mirakl-paris-2be4jjbkc8ff) — Paris, France
- [Mandarin Speaking Business Developer - Mirakl Ads](https://feeny.ai/job/mandarin-speaking-business-developer-mirakl-ads-mirakl-paris-3h6ywe66t5b1) — Paris, France
- [Mandarin Speaking Business Developer - Mirakl Ads](https://feeny.ai/job/mandarin-speaking-business-developer-mirakl-ads-mirakl-paris-en1fzx7xczaa) — Paris, France
- [Business Development Representative, Mirakl Connect](https://feeny.ai/job/business-development-representative-mirakl-connect-mirakl-paris-zwvnhy27abvz) — Paris, France
- [Account Executive, Mirakl Connect](https://feeny.ai/job/account-executive-mirakl-connect-mirakl-munchen-bavaria-t3e2wy67s2bs) — München Bavaria, Germany
- [Solution Consultant, Connect EMEA](https://feeny.ai/job/solution-consultant-connect-emea-mirakl-paris-tc13vakfm6wt) — Paris, France
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- [HR Project Manager Intern - January 2027](https://feeny.ai/job/hr-project-manager-intern-january-2027-mirakl-paris-s1rysew3f82t) — Paris, France
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