---
title: 'Customer Success Consultant at Syndigo'
canonical: 'https://feeny.ai/job/customer-success-consultant-syndigo-joinville-wnfshz0vb16t'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Success Consultant at Syndigo

- **Company:** Syndigo
- **Location:** Joinville, Brazil
- **Compensation:** BRL 70k–BRL 79k
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-29
- **Apply:** https://syndigo.com/open-positions/?gh_jid=6231091004

## Job description

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at [www.syndigo.com](https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.syndigo.com%2F&data=05%7C02%7CBrianna.Sprutta%40syndigo.com%7Cb92e522c65a84b3d2ca808df090f6260%7Cf97df943e0064ddb89ab7c266ca1e0bd%7C0%7C0%7C639239633817574419%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ygxbt7gDOgqiIyaC4QfJm2kukJkN9xSURHy78IEaEOQ%3D&reserved=0).

**This is a hybrid position requiring 2 days/week in our Joinville office**

O objetivo do analista de Customer Experience é oferecer um atendimento de excelência aos nossos clientes, sejam eles fornecedores, varejos ou parceiros, de forma presencial, deslocando-se até os escritórios dos clientes semanalmente, e de forma remota. O analista de Customer Experience precisa garantir, por meio de explicações claras e resolução de dúvidas, que os clientes consigam operar as soluções contratadas e que cada solicitação do cliente seja resolvida com excelência. É necessário atuar constantemente na satisfação do cliente com o nosso serviço oferecendo um atendimento ágil e cordial, prestando suporte às demandas dos clientes, com foco em relacionamento, construindo relações, estimulando o uso e o engajamento.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

- Atuar presencialmente em varejistas e fornecedores, sendo o principal ponto de contato da Syndigo na região.
- Ser responsável pela jornada do cliente a partir do fechamento do contrato. Isso envolve a apresentação da solução contratada, direcionamento para próximos passos e acompanhamento de todo o processo até a sua finalização.
- Atuar com o cliente para antecipar necessidades, identificar desafios e oportunidades, construir um relacionamento duradouro, comunicar os benefícios da solução contratada, bem como os resultados positivos ao longo da jornada.
- Capacitar os clientes no uso das ferramentas por meio de treinamentos online e presencial, e apresentações personalizadas.
- Atender às demandas internas e externas dos clientes via e-mail, ligação, videochamada, aplicativo de mensagem e de forma presencial, estabelecendo um relacionamento com foco na retenção do cliente.
- Ser responsável pelo atendimento, engajamento, usabilidade, satisfação do cliente com as nossas soluções, e construir e manter relacionamento próximo com o cliente.
- Identificar oportunidades e realizar o alinhando com o time comercial.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

- Experiência anterior em Customer Success, Atendimento ao Cliente ou função similar, preferencialmente em um ambiente de software ou tecnologia.
- Forte capacidade de apresentação e treinamento
- Organização
- Relacionamento interpessoal
- Proatividade
- Boa comunicação
- Capacidade de realizar multitarefas, priorizar e cumprir prazos de entrega
- É requisito para a vaga que tenha disponibilidade para viagens

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.

For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

Budgeted Salary Range: R$70.000—R$79.287,81 BRL

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

## GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our [Job Applicant Privacy Notice](https://syndigo.com/legal/job-applicant-privacy-notice/).

## About Syndigo

## Company Overview
- **One-liner**: Syndigo provides a unified Product Experience Cloud platform that manages, syndicates, and optimizes product data for brands and retailers across the global commerce ecosystem.
- **Entity Type**: Private (backed by The Jordan Company, L.P.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1973
- **Founders**: Not publicly available (the company has evolved through multiple acquisitions and iterations)

## Core Business
- **Primary industry**: Product Information Management (PIM), Product Content Syndication, Digital Asset Management (DAM), Master Data Management (MDM), and Commerce Data Analytics.
- **Target customers**: B2B, primarily serving large enterprise brands and retailers across grocery, foodservice, hardlines, home improvement, oil & gas, pet, health & beauty, automotive, apparel, electronics, and healthcare.
- **Mission/purpose**: To bring clarity and control to a fragmented commerce landscape by unifying product data, powerful connections, and purpose-built AI into a single, adaptive platform. Their vision is to power the future of commerce by transforming product data into dynamic experiences.

## Products & Services
- **[Syndigo Product Experience Cloud](https://syndigo.com/)**: A composable platform that centralizes product and vendor data (descriptions, images, specs, pricing), enables rapid product launches across any channel, and provides real-time analytics for performance tracking.
- **Product Content Syndication**: A network connecting 15,000+ global brands and manufacturers with 3,500+ global retailer recipients to ensure consistent product data across all digital and physical shelves.
- **Master Data Management (MDM)**: Unifies product, customer, supplier, and location data into a trusted master with built-in quality, standards, and stewardship.
- **Digital Asset Management (DAM)**: Manages and publishes digital assets at scale (over 330 million assets published).
- **Analytics & Insights**: Provides daily data quality checks and real-time analytics to help brands and retailers understand what’s working and make faster decisions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held).
- **Key Metric**: Serves more than 15,000 global brands and manufacturers, connects with 3,500+ global recipient connections, and supports 18,000+ global enterprises. Over 330 million assets published and more than 1 million daily data quality checks run.
- **Notable Investors/Partners**: Parent company is The Jordan Company, L.P. Key leadership includes CEO Simon Angove, CTO Abhi Ananth, CFO Michael Ruderman, CPO Ryan Peisel, CMO Leah Allen, CPO Alex Kewney, and others listed on their [leadership page](https://syndigo.com/about-us/).
- **Growth Signals**: 1,400+ global employees, 14 countries represented, strong LinkedIn follower growth (+24.6% yearly), active hiring across multiple roles (Senior Data Scientist, Senior Software Engineer, Enterprise Customer Success, etc.), and a focus on expanding their AI capabilities and composable platform.

## Competitive Advantages
- **Scale of Network**: Operates the industry’s largest e-commerce recipient network, connecting thousands of brands and retailers, creating a powerful network effect.
- **Composable Platform**: Offers a modular, flexible solution that can be tailored to specific business needs, unlike monolithic legacy systems.
- **Data Quality & AI**: Purpose-built AI and daily data quality checks ensure accuracy and compliance, which is critical for retailers and brands facing fines and lost sales from bad data.
- **Cross-Industry Expertise**: Deep specialization across a wide range of verticals (grocery, automotive, healthcare, etc.) provides domain-specific solutions.

## Strategic Focus
- **AI and Automation**: Integrating purpose-built AI to automate data enrichment, compliance checks, and content generation, accelerating time-to-market for brands.
- **Network Expansion**: Continuing to grow their recipient network and onboard more brands and retailers to strengthen the ecosystem.
- **Composability**: Moving toward a fully composable architecture that allows clients to pick and choose the capabilities they need.
- **Global Growth**: Strengthening hubs in Chicago, Bangalore, and Cologne, with a focus on hiring in these Centers of Excellence.

## Why Work Here
- **Culture & Values**: Syndigo emphasizes five core values: Customer First, Always Accelerate, Disrupt the Status Quo, Unstoppable Together, and Get It Done. They use DiSC methodology to build team understanding and collaboration.
- **Work Model**: Hybrid, with a "balanced hybrid rhythm" introduced in 2025. Centers of Excellence (Chicago, Cologne, Bangalore) work in-office two days a week, with Wednesdays as a shared in-office day. Some roles (e.g., location-based photographers) are remote. The company values in-person connection for collaboration.
- **Perks & Benefits**: Comprehensive healthcare, mental health support, life insurance, retirement/pension plans, wellness programs, generous PTO (including parental/adoption leave, grandparent leave, bereavement leave), summer Fridays, tuition reimbursement, referral bonuses, employee recognition programs, paid volunteer time off, and company matching for charitable contributions.
- **Growth & Development**: PerformancePlus approach with ongoing feedback and coaching. Leadership development programs (Leadership Blueprint, NextGen Leaders). Quarterly recognition programs.
- **Interview Process**: Transparent and timely. Includes a recruiter screen, hiring manager meeting, cross-functional peer conversation, and a final leader interview. Some roles include a role-play or technical assessment. Feedback is promised within 3 business days after each round.
- **Global & Diverse Team**: 1,400+ employees across 14 countries, with a strong presence in the US, India, and Germany.

## Sources
1. [Syndigo About Us](https://syndigo.com/about-us/)
2. [Syndigo Homepage](https://syndigo.com/)
3. [Syndigo Life at Syndigo - Careers](https://syndigo.com/life-at-syndigo/)
4. [Syndigo LinkedIn](https://www.linkedin.com/company/syndigo)
5. [Built In Syndigo Profile](https://builtin.com/company/syndigo)

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