---
title: 'Customer Success Director at Avo'
canonical: 'https://feeny.ai/job/customer-success-director-avo-united-states-ny-area-or-m0kx86twn6zb'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Director at Avo

- **Company:** Avo
- **Location:** United States / NY Area, OR
- **Work type:** remote
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/avomdincdbaavo/jobs/4251257009

## Job description

## About Avo

Avo is the leading AI platform for healthcare enterprises, helping clinicians make better decisions, move faster, and improving the quality of patient care. Serving as a central hub for care teams, Avo brings together patient data, clinical knowledge, and AI-powered workflows to support diagnosis, care planning, documentation, orders, and evidence-based decision-making at the point of care.Clinicians today navigate dozens of tabs, applications, datasets, hospital protocols, medical guidelines, and payer policies to deliver high-quality care. Avo changes that.

We are product-obsessed, collaborative, and scrappy, united by a mission to improve healthcare delivery through AI. Our investors include Noro-Moseley Partners, AlleyCorp, Scrub Capital, and several leading hospitals and universities.

## The Role

The Customer Success Director owns the post-launch relationship for Avo’s health system and practice customers. You pick up where implementation hands off and take accountability for everything that follows: adoption, engagement, renewals, and expansion. You will report to the VP of Implementation & Customer Success and partner closely with Sales, Product, and Clinical teams.

This is not a reactive support role. You will proactively manage a portfolio of accounts, build the playbooks and processes that don’t yet exist, and operate as a strategic partner to your customers. The person who succeeds here is equally comfortable running a quarterly business review with a CMO and digging into usage data to surface the story before the customer asks.

## What You'll Do

Account Management

- Own a portfolio of accounts post-launch, serving as the primary relationship holder for key stakeholders
- Run structured quarterly business reviews: prepare usage data, surface wins, identify gaps, and set goals for the next quarter
- Monitor adoption metrics and proactively intervene when engagement drops before customers flag it
- Triage inbound support requests and coordinate resolution across internal teams
- Gather and relay structured product feedback to inform Avo’s roadmap
- Document the measurable impact of Avo at each site: usage trends, workflow changes, and clinical outcome stories

Renewals & Growth

- Own renewal timelines for your accounts: track contract dates, build renewal plans, and flag risks early
- Identify and develop upsell opportunities, partnering with Sales to execute expansion conversations
- Build mutual success plans with customers that tie Avo usage to their stated organizational goals
- Track and report on key account health metrics including NRR, churn risk, and expansion pipeline

Process Building

- Build and formalize the CS playbook: QBR templates, renewal workflows, upsell triggers, and account health frameworks
- Create scalable customer-facing resources including check-in agendas, success metrics templates, and executive-ready reporting
- Define and instrument the metrics that matter for customer health and team performance
- Own the process for gathering and documenting ROI from defining success metrics at kickoff through quantifying impact at renewal

## What You Bring

- 7+ years in customer success or account management in healthcare technology, with direct exposure to clinical workflows and EHR environments (Epic, Meditech, Cerner, or similar)
- Proven track record owning renewals and upsells with numbers to show for it
- Experience building or formalizing CS processes from scratch, not just inheriting a mature playbook
- Strong executive presence: you can run a QBR with a CMO and follow up with a frontline champion the same day
- Comfort with analytics tools and a hunger for data; you find the story in the dashboard before anyone asks
- High tolerance for ambiguity; startup experience is a plus, but willingness to build where nothing exists matters more

If you have grown accounts in health tech, built CS infrastructure from the ground up, and want to do it at a company moving fast in AI, we want to hear from you.

## Why Join Avo

Impact: Avo’s products run inside hospitals, helping clinicians make better calls at the point of care. The work is real, and the mission is meaningful.

Ownership: You will own your accounts end-to-end and build the CS function from the ground up. Your fingerprints will be on every process.

High Agency: We move fast, trust our people, and avoid bureaucracy.

Great Team: Work alongside a talented, low-ego group of clinicians, engineers, and product folks who care deeply about craft.

Remote-First: Work from anywhere in the US. The company has offices in NYC, so if you’re in the area we’d love the chance to work in-person together 2 days/week.

## How We Take Care of Our Team

- Generous Time Off: Flexible and generous PTO
- Comprehensive Health Plans: Medical, dental, and vision coverage for you and your family
- 401K Matching: Contribution matching to help invest in your future
- Personal Device Allowance: Tax-free funds for personal device usage
- Compensation and Equity:  $130,000 – $160,000, performance bonus, and equity

Avo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Avo

## Company Overview
- **One-liner**: Avo provides a next-generation analytics governance platform that helps product, engineering, and data teams plan, track, and guarantee the quality of event-based data upstream.
- **Entity Type**: Private (Seed stage, backed by top-tier investors)
- **Headquarters**: Remote-first; headquarters not publicly available in provided sources
- **Founded**: 2018
- **Founders**: Stefania Olafsdottir (CEO) and Sölvi Logason (CTO)

## Core Business
- **Primary industry**: Data & Analytics Governance (SaaS)
- **Target customers**: B2B – Product managers, developers, and data scientists at enterprises and fast-growing companies (e.g., Delivery Hero, IKEA, Wolt, Fender, Patreon, TripAdvisor, Sotheby’s)
- **Mission**: “To inspire better data cultures so teams can build great user experiences.”

## Products & Services
- **Avo Platform (SaaS)**: A unified workflow for designing, reviewing, implementing, validating, and monitoring event tracking. Enables teams to define tracking in a shared framework, enforce governance, catch production errors early, and maintain data quality across all platforms. Includes tools like the Governance Manager and Avo Inspector for real-time validation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $3M total funding raised (from GGV Capital, Heavybit, Y Combinator, Notable Capital, and angels from Google, Shopify, Optimizely)
- **Notable Investors/Partners**: Y Combinator, Notable Capital (formerly GGV), Heavybit
- **Growth Signals**: Used by major global brands (Delivery Hero, IKEA, Wolt, Fender, Patreon, TripAdvisor); proven to reduce alignment time (e.g., Delivery Hero aligns tracking across brands 8x faster); recognized as creator of a new category (“analytics governance”)

## Competitive Advantages
- First-mover in upstream event data quality, preventing bad data before it reaches warehouses
- Deep integration with product development workflows, reducing technical debt and accelerating time-to-insight
- Strong network effect from high-profile customers and a community of data professionals
- Emphasis on async-first remote collaboration and a thoughtful, inclusive culture

## Strategic Focus
- Scaling self-serve analytics governance for enterprises
- Deepening integrations with modern data stacks and AI/ML pipelines (citing that data quality is critical for generative AI)
- Expanding the platform’s ability to observe and monitor tracking in production in real time
- Maintaining developer experience and seamless collaboration across PMs, devs, and data scientists

## Why Work Here
- **Culture**: Remote-first, async-first, highly collaborative, and inclusive (50% female leadership). Emphasizes mutual respect, transparency, and continuous learning.
- **Work Environment**: All-hands-on-deck mentality with no “stepping on toes”; team members are world-class experts from around the globe.
- **Perks**: Comprehensive “How We Work” guide; focus on learning and growth; early-stage impact shaping a new category.
- **Open Positions**: As of the latest source, no open positions were listed.

## Sources
1. [avo.app - About](https://www.avo.app/about)
2. [avo.app - Main Product Page](https://www.avo.app/)
3. [avo.app - Jobs / Careers](https://www.avo.app/jobs)

## Other roles at Avo

- [Demand Generation Manager](https://feeny.ai/job/demand-generation-manager-avo-remote-v4stnzme3n68)
- [Senior Director, Product](https://feeny.ai/job/senior-director-product-avo-united-states-ny-area-or-x6ee92kd9j5g) — United States / NY Area, OR
- [Business Development Representative (BDR)](https://feeny.ai/job/business-development-representative-bdr-avo-new-york-2kw7mf8cmqwz) — New York, NY
- [Customer Success Director](https://feeny.ai/job/customer-success-director-nuna-chicago-jx9w06gcm80m) — Chicago, IL
- [Customer Success Director](https://feeny.ai/job/customer-success-director-hivewatch-el-segundo-djgaevfsv0za) — El Segundo, CA
- [Customer Success Director](https://feeny.ai/job/customer-success-director-impact-com-london-p4z2d3zd4ct4) — London, United Kingdom