---
title: 'Customer Success Director, Banking APAC at Fireblocks'
canonical: 'https://feeny.ai/job/customer-success-director-banking-apac-fireblocks-singapore-r33m7k5jexye'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Director, Banking APAC at Fireblocks

- **Company:** Fireblocks
- **Location:** Singapore
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.fireblocks.com/careers/position?gh_jid=4710802006

## Job description

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.

Location: Singapore

As a Customer Success Director, Banking APAC, you will own post-sale outcomes for our banking and fintech strategic segment, driving time-to-value, adoption, retention (GDR/NDR), and expansion. Partnering closely with Sales, Product, and Engineering, you will scale segment growth while serving as a trusted advisor to senior banking and fintech leaders.

This role blends strategic account leadership, commercial judgment, and technical fluency. You will guide complex enterprise and high-growth payments customers through adoption, value realization, and long-term success on our platform.

## Key Responsibilities

Segment Growth Leadership

- Define and scale the Banking Success Playbook: onboarding standards, adoption maturity models, KPIs, and expansion signals
- Develop a repeatable banking point-of-view across payments rails, stablecoin flows, treasury operations, risk, and compliance
- Provide functional guidance and mentorship to CSMs supporting the banking segment

Value Realization & Outcomes

- Support strategic banking customers through POCs and build outcome-based success plans tied to customer KPIs (production readiness, cost-to-serve, risk mitigation, time-to-launch, uptime)
- Proactively identify opportunities for adoption, architecture alignment, roadmap influence, and business value creation

Account Ownership, Retention & Expansion

- Own portfolio health and churn mitigation while driving strong GDR and NDR
- Partner with Sales on expansion strategy, translating customer architecture and adoption into commercial recommendations within financial policy guardrails
- Lead executive governance through EBRs, adoption health checks, and strategic roadmap sessions

Industry Advisory & Cross-Functional Leadership

- Act as a trusted advisor with deep expertise in banking, payments, fintech, and crypto infrastructure
- Provide insight on market trends, regulatory considerations, and best practices
- Orchestrate alignment across Product, Engineering, Support, Services, Marketing, and Sales to resolve complex technical and strategic challenges

Advocacy, Enablement & Escalation Leadership

- Advocate for customer needs internally to influence product and GTM priorities
- Lead high-stakes escalations with clear communication and mitigation plans
- Deliver executive-level enablement, adoption workshops, and training
- Develop customer success stories and references in partnership with Marketing

Performance KPIs

- Segment GDR / NDR, churn rate, renewal forecast accuracy
- Time-to-value and adoption milestones
- Expansion pipeline influenced or sourced by CS
- Executive engagement health (EBR completion, sponsor coverage)
- Reduction in escalations and quality of incident communications

## Qualifications

- 10+ years in Customer Success, Technical Account Management, or Enterprise Client Leadership within SaaS, fintech, banking, or crypto
- Strong fluency in banking and payments infrastructure, compliance environments, digital wallets, APIs, and blockchain-based systems
- Proven ability to manage and grow complex enterprise accounts
- Executive presence with strong commercial judgment and cross-functional leadership
- Ability to translate customer architecture and business goals into outcomes
- Strong analytical, project management, and data-driven decision-making skills
- Experience with CRM and CS platforms (e.g., Salesforce, Planhat) and product adoption analytics
- Comfort and fluency with AI tools to drive efficiency in account management, reporting, and customer insights
- Business-level proficiency in additional APAC languages (e.g., Mandarin, Korean, Japanese) is not mandatory, but considered a plus

What Sets You Apart

- Exceptional communicator with confidence engaging C-suite and technical leaders
- Strategic thinker with a customer-first, outcomes-driven mindset
- Collaborative, self-directed leader who thrives in fast-paced, global environments
- Comfortable navigating regulatory ambiguity and evolving compliance frameworks in digital asset infrastructure

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

[Please see our candidate privacy policy here](https://www.fireblocks.com/candidate-privacy-notice/).

## About Fireblocks

## Company Overview
- **One-liner**: Fireblocks provides a secure, scalable platform for digital asset custody, stablecoin payments, tokenization, and treasury management, enabling financial institutions and fintechs to build and operate on the blockchain.
- **Entity Type**: Private (Series C, total funding $1.043B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2018
- **Founders**: Michael Shaulov (CEO), Idan Ofrat (CPO), Pavel Berengoltz (CTO)

## Core Business
- **Primary industry**: Digital asset infrastructure, blockchain security, stablecoin payments, tokenization
- **Target customers**: B2B – banks, payment providers, fintechs, exchanges, custodians, and Web3 businesses (enterprise and high-growth)
- **Mission or purpose**: "Infrastructure that powers financial possibility" – enabling every business to easily and securely support digital assets and cryptocurrencies.

## Products & Services
- **Digital Asset Infrastructure**: Core platform for building, securing, and automating digital asset operations at scale – includes custody, wallet management, and transaction security.
- **Stablecoin Infrastructure**: Move, manage, hold, and issue stablecoins with built-in compliance; orchestrate global stablecoin payments across any blockchain, payment rail, and currency.
- **Payments**: Orchestrate global stablecoin payments, cut settlement times, and scale transaction volumes.
- **Treasury Management**: Secure, control, and automate digital asset treasury operations.
- **Embedded Wallets / Wallet-as-a-Service**: Create white-labeled wallets for consumer and retail apps, powering high-volume retail businesses.
- **Tokenization**: Tokenize assets and manage smart contract operations for digital securities, bonds, and funds.
- **Fireblocks Network**: Direct connectivity to the entire digital asset ecosystem (exchanges, custodians, liquidity providers) for settlement and trading.

## Market Standing
- **Valuation/Market Cap**: Not disclosed; latest funding round: Series C ($133M) in March 2021, with subsequent venture rounds in 2023.
- **Key Metric**: Annual Revenue $121.5M (2025 estimate, private) – **Total Funding** $1.043B
- **Notable Investors**: Stripes, Coatue, Paradigm, Cyberstarts, Tenaya Capital, Gil Mandelzis, Arjun Balaji, Ken Fox
- **Growth Signals**:
  - 756 employees (+24% YoY, +188 staff)
  - Over 2,200 organizations trust Fireblocks, including BNY Mellon, Worldpay, Galaxy, Revolut
  - Secured over $10 trillion in digital asset transactions across 100+ blockchains
  - Acquired Blockfold, Dynamic Labs, First Group, and Tres (2022-2023)
  - Offices in 8 countries: US, UK, Israel, Hong Kong, Singapore, Germany, France, Switzerland

## Competitive Advantages
- **Security moat**: Patent-pending Multi-Party Computation (MPC) and chip isolation technology – born from the founders’ cybersecurity background (Check Point) and investigation of the Lazarus Group hack.
- **Largest ecosystem**: Direct network connecting banks, exchanges, custodians, and payment providers – network effects that are hard to replicate.
- **Trusted by incumbents**: BNY Mellon, Revolut, and ABN AMRO use the platform for tokenized bonds and stablecoin payments.
- **Scalability**: Proven to handle millions of stablecoin transactions and cut settlement times from 12+ hours to under 90 minutes (e.g., Bridge use case).

## Strategic Focus
- **Expand stablecoin payments and tokenization** for traditional financial institutions.
- **Go deeper into Web3** with embedded wallets and on-chain consumer experiences.
- **Scale the Fireblocks Network** to become the default settlement layer for digital assets.
- **Licensed payments services**: Hiring a General Manager for Licensed Payments Services, indicating push into regulated payments.

## Why Work Here
- **Culture**: "Work where you’re best" hybrid model – flexible remote in office hubs (NY, Tel Aviv, London, Singapore, etc.). Vibrant, high-energy offices.
- **Compensation**: Competitive salary and equity, generous flexible PTO, paid parental leave and family forming reimbursement, premium medical and health coverage.
- **Growth & development**: Professional development resources, exposure to cutting-edge blockchain and security engineering.
- **Engineering culture**: 19 open R&D roles (blockchain, security, backend, mobile, data/AI). Emphasis on "obsess over customers", "operate with trust", "own it", "challenge the status quo", "refuse to lose".
- **Diversity of locations**: Offices worldwide and some remote roles within the US.

## Sources
1. [Fireblocks.com](https://www.fireblocks.com/)
2. [Fireblocks Careers](https://www.fireblocks.com/careers)
3. [Fireblocks About](https://www.fireblocks.com/about)
4. [Fireblocks LinkedIn](https://www.linkedin.com/company/fireblocks)
5. [Fireblocks Open Positions](https://www.fireblocks.com/careers/current-openings)

## Other roles at Fireblocks

- [Customer Success Manager, APAC](https://feeny.ai/job/customer-success-manager-apac-fireblocks-singapore-dx8bz5vywn3h) — Singapore
- [Solution Architect, APAC](https://feeny.ai/job/solution-architect-apac-fireblocks-singapore-jw1v889h1pdv) — Singapore
- [Solutions Architect, EMEA](https://feeny.ai/job/solutions-architect-emea-fireblocks-united-kingdom-t0tn3adjjy8q) — United Kingdom
- [Director of Operations, Payments EMEA](https://feeny.ai/job/director-of-operations-payments-emea-fireblocks-zurich-s4148mg3dqc5) — Zurich, Switzerland
- [Senior Accountant](https://feeny.ai/job/senior-accountant-fireblocks-tel-aviv-yafo-38ze810j41q9) — Tel Aviv-Yafo, Israel
- [VP Product Marketing](https://feeny.ai/job/vp-product-marketing-fireblocks-tel-aviv-yafo-qc3r61teg3jv) — Tel Aviv-Yafo, Israel
- [Senior Marketing Manager, Americas](https://feeny.ai/job/senior-marketing-manager-americas-fireblocks-new-york-n75fv2m7nhmd) — New York, NY
- [Sales Director](https://feeny.ai/job/sales-director-fireblocks-dubai-kr6cawbxrnq3) — Dubai, United Arab Emirates
- [GRC Operations Specialist](https://feeny.ai/job/grc-operations-specialist-fireblocks-tel-aviv-yafo-c5nddyew79c5) — Tel Aviv-Yafo, Israel
- [Staff Engineer, AI Platform](https://feeny.ai/job/staff-engineer-ai-platform-fireblocks-tel-aviv-yafo-wnvsy812zp00) — Tel Aviv-Yafo, Israel