--- title: 'Customer Success Director at Knit' canonical: 'https://feeny.ai/job/customer-success-director-knit-remote-5w3hgcdr4xec' type: 'job' last_seen: '2026-10-14' --- # Customer Success Director at Knit - **Company:** Knit - **Location:** Remote - **Work type:** remote - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/knit/jobs/4418497009 ## Job description What we're looking for: Role: Customer Success Director Team: Customer Success Reports To: VP of Customer Success Supervisory Responsibility: This role will not have any direct reports. Location: We are prioritizing candidates that can work hybrid (3 days/week) from our NYC headquarters. We are a remote-friendly company and also have pods in NYC, Chicago, and D.C., where we would love for you to work any time you’d like. Our standard operating hours are Monday - Friday 9am - 5pm ET. A little about us [Knit](https://goknit.com/) is the AI-Native Research agency helping enterprise brands get from question to story in a week or less. In under two years, we’ve partnered with 60+ leading F500 enterprise brands, including Amazon, Mars, NASCAR, JBL, ESPN, and Paramount. Knit has raised $30M to date, including a $16.1M Series A in July 2025. Knit currently has 70 employees and is NYC-based and US remotely-friendly. ## Overview As a Customer Success Director at Knit, you own a book of business that you are expected to retain and grow. Some of your clients hold an upfront annual commitment, others engage with us project by project, many are enterprise clients, and others are PE firms or mid market accounts. You will be measured on the revenue you protect and the revenue you create: gross revenue retention, net revenue retention, logo retention, depth of program (the number of distinct use cases activated across the account), and the strength of your relationship with the economic buyer. That work is a commercial job done through research and product credibility. Our clients are insights leaders, and they buy from people who understand their world. You will be expected to speak fluently about methodology, design, and analysis. Equal to that is your command of the Knit platform itself. We ship quickly, and your clients will look to you as the expert on what the product can do today and what is coming next. Enablement is the mechanism by which Knit gets embedded into how a research team actually works, and it is how you earn the right to lead a commercial conversation. ## Responsibilities | What you will do - Own a portfolio of clients end to end, carrying commercial accountability for retention, expansion, and overall account health. This includes leading renewal and commercial conversations, including pricing, scoping, and contract negotiation - Drive use case activation, moving accounts from a single repeatable study toward a multi use case program across teams and budgets - Own product enablement for your accounts as an ongoing motion, including onboarding, platform setup, live and asynchronous training, dashboard and report walkthroughs, and educating clients on new releases - Build trusted, multi threaded relationships across each account, with particular focus on securing and maintaining a direct relationship with the economic buyer - Partner with Support to ensure responsive, high context product support that resolves issues quickly and protects satisfaction - Advocate for client needs internally with specificity and evidence, informing product roadmap decisions - Collaborate cross functionally with Sales, Research, and Product to deliver a unified, high impact client experience Required Skills & Experiences Required: - 8+ years of market research experience on the supplier side, whether at an agency, research tech company, or on the client side - 6+ years owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end to end - A demonstrated appetite for learning technical products quickly and deeply, with a track record of becoming the go to platform expert for your accounts - Strong communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews - Highly collaborative, with a history of working cross functionally across Sales, Product, and Research teams - Comfortable navigating change and ambiguity in a fast paced, high growth environment - Curious, customer centric mindset with a desire to scale impact through technology, enablement, and strategic partnership ## Benefits Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more! Salary In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000 base with an OTE (Base + Commission) of approximately $180,000 - $204,000 annually. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit. Our Company Values We are the Championship Team. This means we: - Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” - Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through). - Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it. Knit Privacy Policy [here.](https://goknit.com/privacy-policy) CCPA disclosure [here](https://goknit.com/notice-at-collection). ## About Knit ## Company Overview - **One-liner**: Knit is an AI-native research agency that combines researcher expertise with autonomous AI agents to deliver decision-ready quantitative and qualitative insights faster than traditional agencies. - **Entity Type**: Private (Series A; total funding $30.65M) - **Headquarters**: New York, New York, United States - **Founded**: 2022 (LinkedIn data; earlier funding rounds under a predecessor entity may exist) - **Founders**: Aneesh Dhawan (Co-Founder & CEO) ## Core Business - **Primary industry/industries**: Market Research / Insights & Analytics - **Target customers**: B2B – primarily enterprise insights teams and research leads at global brands (Amazon, ESPN, Mars Wrigley, T-Mobile, NASCAR, Timex) - **Mission or purpose statement**: To unlock entirely new ways for the world’s most iconic enterprises to run research – enabling insights teams to operate at the speed of the business and focus on strategic thinking rather than execution. ## Products & Services - **AI-Native Research Agency (End-to-End Service)**: Researcher-driven AI platform that manages the full research lifecycle – scoping, questionnaire design, sample & fielding (own panel of 65M+ vetted respondents or bring-your-own), mixed-method quant & qual analysis, and decision-ready reporting. Studies can go from scoping to story in a week or less. - **Researcher-Driven AI™**: A methodology where a dedicated forward-deployed researcher grounds the AI in sound research design and business context, ensuring outputs are defensible and decision-ready. - **Research Context Library**: Stores past studies, brand guidelines, and business context so each new project starts smarter and learns over time. - **Survey Creation & Programming**: AI-assisted questionnaire building with quant and qual (including video questions and AI-moderated questions) in a single study. - **Automated Analysis & Reporting**: AI generates structured reports with charts, headlines, key themes, and video summaries – exportable to PowerPoint or Google Slides. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metrics**: - Annual Revenue: ~$1 million (LinkedIn estimate) - Total Funding: $30.65 million (across 7 rounds) - **Notable Investors/Partners**: - Series A (August 2025): $16.1M led by GFT Ventures and Sound Ventures - Series A (September 2024): $9.0M led by Revolution’s Rise of the Rest Seed Fund - Early investors: Techstars (Pre-Seed 2019) - **Growth Signals**: - Headcount: 67 employees (+65.4% year-over-year) - LinkedIn follower growth: +143.7% annually (10,511 followers) - Clients include Amazon, Mars Wrigley, NASCAR, Timex, T-Mobile, ESPN - 15 active job postings (as of mid-2026) ## Competitive Advantages - **Researcher-Driven AI**: Unlike DIY AI tools that hand off raw outputs, Knit embeds a real researcher in every project to oversee methodology, business context, and analysis – delivering agency-quality insights at platform speed. - **Speed + Quality Tradeoff Eliminated**: Claims to reduce timelines from months to a week while cutting costs vs. traditional agencies – all without sacrificing rigor. - **Unified Quant + Qual**: Single study supports both quantitative and qualitative methods (including video), providing a holistic picture automatically analyzed together. - **Context Memory**: The platform retains and applies past research context, brand guidelines, and business learning across projects, increasing efficiency over time. ## Strategic Focus - **Enterprise expansion**: Aggressively hiring for Enterprise Account Executives, Client Partners, and a Director of Enterprise Sales (West Coast / PST/MST) – indicating a push into larger accounts. - **Product-led growth**: Emphasizing a self-serve + researcher-assisted model to serve both DIY and full-service customers. - **AI capabilities deepening**: Recent departure of Head of AI (May 2026) may signal a pivot or scaling of the AI team; current job postings include Staff Full Stack Engineer and Advanced Analytics Lead. ## Why Work Here - **Culture highlights**: Described as a place where "building the next great technology to hit the insights world" relies on exceptional talent. Team is growing rapidly (+65% YoY) with a collaborative, hybrid environment. - **Remote/Hybrid policy**: Hybrid working model explicitly listed as a benefit. Offices in New York (HQ), Austin, and presence in India and Canada. - **Notable perks** (from careers page): - Competitive salary - Flexible Time Off - Healthcare Insurance - 401(k) Match - Paid Parental Leave - Company Laptop - **Engineering culture**: Recent job postings include a Staff Full Stack Engineer role; technical team comprises ~7% of headcount. Emphasis on building an AI-native research platform suggests a fast-paced, product-forward environment. - **Employer Rating**: 3.7/5.0 on LinkedIn (3 reviews), with Work-Life Balance scored 4.0. ## Sources 1. [goknit.com/about/careers](https://goknit.com/about/careers) 2. [goknit.com/](https://goknit.com/) 3. [goknit.com/about](https://goknit.com/about) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/goknit) 5. [JazzHR Career Page](https://goknit.applytojob.com/apply) ## Other roles at Knit - [Client Partner - Tech, Telecom, Media](https://feeny.ai/job/client-partner-tech-telecom-media-knit-remote-ycgtpzzrnbdx) - [Client Partner - Retail, CPG & Pharma](https://feeny.ai/job/client-partner-retail-cpg-pharma-knit-remote-t9dmpqh42mat) - [Client Partner - Food & Beverage, QSR & Auto](https://feeny.ai/job/client-partner-food-beverage-qsr-auto-knit-remote-vskmebxebvba) - [Events & Community Manager](https://feeny.ai/job/events-community-manager-knit-new-york-d61rj9y297vb) — New York, NY - [Executive Assistant to the CEO](https://feeny.ai/job/executive-assistant-to-the-ceo-knit-new-york-wvjnfzc2nh95) — New York, NY - [Enterprise AE](https://feeny.ai/job/enterprise-ae-knit-united-states-vc3fac4q2rz6) — United States, OR - [Customer Support and Enablement Partner](https://feeny.ai/job/customer-support-and-enablement-partner-knit-remote-gyfjja6zrca8) - [Director of Research Operations](https://feeny.ai/job/director-of-research-operations-knit-new-york-gkcmtgvtz5xq) — New York, NY - [Director, Growth Marketing](https://feeny.ai/job/director-growth-marketing-knit-new-york-6vdsjtd8f26e) — New York, NY / United States - [Research Manager](https://feeny.ai/job/research-manager-knit-new-york-tb2h9eq6spp3) — New York, NY / United States